PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hobby Lobby and Michaels as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hobby Lobby
Michaels

Hobby Lobby and Michaels Overview

Total reviews 694 539
Company responses 0 0
Issues resolved 5 2

Hobby Lobby and Michaels Consumer Ratings

Rank
13 out of 187 in Craft Supplies and Tools category
16 out of 187 in Craft Supplies and Tools category
Exchange, Refund and Cancellation Policy
9 in category
7 in category
Discounts and Special Offers
6 in category
9 in category
Diversity of Products or Services
10 in category
12 in category
Price Affordability
11 in category
14 in category

Hobby Lobby and Michaels Rating Details

Exchange, Refund and Cancellation Policy
2 (157 reviews)
2.1 (163 reviews)
Reviewer's quote

...00 exchange ? I was refunded 77 cents and they couldnt find a record of the 4th sheet . Cashier Matthew offered us a store credit or gift card for $1. 49 ..

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...68 on my gift card and a refund of $2. 17 on my debit card. I have tried contacting the chat with no help...

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Discounts and Special Offers
2.6 (157 reviews)
2.5 (173 reviews)
Reviewer's quote

...There has to be some kind of sensitivity training teaching their employee's on how to treat EVERY CUSTOMER - with special emphasis on how NOT TO TREAT THE DISABLED..

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...The prints are very special to me. P129031. The Westminster store is #5049...

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Diversity of Products or Services
2.9 (149 reviews)
2.7 (168 reviews)
Reviewer's quote

...I have enjoyed the wonderful customer services, in every CA store. I expected the same moving to ID. I was shocked with how badly I was treated in the Meridian ID store yesterday...

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...But the two products do not match. I have pictures I can send you if you’d like to see what I am talking about and to prove to you that the online product color does not match the color of the product labeled with that item number. I think the product is mislabeled...

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Price Affordability
2.8 (148 reviews)
2.6 (174 reviews)
Reviewer's quote

Then I asked if they could price or show me where some merchandise that was up high on a display shelf with no prices. Doreen couldn't leave register and didn't call on phone for help, she told me where it might be and I couldn't find it or any help in the back. I ended up leaving frustrated and...

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Got to the register and one of the letters was ringing up for a different price than the others and it was the same make as the other ones we were purchasing . When the cashier called for a manager, the manager caught an attitude with us and was being very combative and rude. After she gave us the...

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Hobby Lobby and Michaels Pros and Cons

Pros
  • Products
  • Most of their products
  • Variety of products
  • Variety of products
  • Variety
  • Closest to my location
Cons
  • Customer service
  • Poor management
  • Nothing done to correct the situation
  • Terrible customer service
  • Lack of customer service
  • Incompetent

Hobby Lobby and Michaels Most Positive Reviews

Top rated reviews
5

I love that the Statesville Hobby Lobby keep there store so neat and clean.

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5

My first time in the Gainesville, VA store. Usually I think of Michaels as "safe place" not usually filled with a rude,...

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5

I just got off work and went into our local hobby lobby while I waited for my brother to come and pick me up. I wanted...

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5

Terrible experience! Kathy, the cashier was unbelievably rude, and clearly hated her job.

Livonia location. Middlebelt...

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Hobby Lobby and Michaels Most Critical Reviews

Lowest rated reviews
1

Hobby lobby had the worst customer service! When u have 2 seperate purchases they wont let you use coupons on both...

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1

This is for Michaels on McKnight Road in Pittsburgh PA.

My wife and I went to buy a foam poster board at Michaels. Sig...

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1

I was at hobby lobby around the 26th of Jan. My daughter purchased some floral stems. They rang up full price. There...

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1

i purchased a gift card to ship to canada from canada michaels (ground shipping). They deducted 100$ from my account...

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Hobby Lobby and Michaels Latest Reviews

Recent published reviews
1

My husband purchased a Hobby Lobby gift card for $150 by mistake. He was supposed to purchase a $100 gift card and a...

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1.4

2 of the 9 fall plates I ordered were broken . I have called numerous times over 3 days and have never received a call b...

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3.5

This happened at the Chula Vista store in San Diego a manager came up to me while I was checking out of the five things...

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1

Michaels bought out Pat Catans in Canton Ohio. Not only don't they have much the store is a mess reminded me of a flee...

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Hobby Lobby and Michaels Products and Services

Most reviewed product and services
  • Hobby Lobby Manager (123 reviews)
  • Hobby Lobby Customer Care (94 reviews)
  • Hobby Lobby Cashier (70 reviews)
  • Michaels Customer Care (56 reviews)
  • Michaels Cashier (42 reviews)
  • Michaels Manager (21 reviews)