PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hobby Lobby and Michaels as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hobby Lobby
Michaels

Hobby Lobby and Michaels Overview

Total reviews
657
481
Company responses
0
0
Issues resolved
4
2

Hobby Lobby and Michaels Consumer Ratings

Rank
11 out of 176 in Craft Supplies and Tools category
14 out of 176 in Craft Supplies and Tools category
Exchange, Refund and Cancellation Policy
8 in category
7 in category
Discounts and Special Offers
6 in category
9 in category
Diversity of Products or Services
7 in category
9 in category
Price Affordability
9 in category
12 in category

Hobby Lobby and Michaels Rating Details

Exchange, Refund and Cancellation Policy
2 (149 reviews)
2 (143 reviews)
Reviewer's quote

...He said i would have to come back after ten days to get a refund. Why the heck should I have to wait at least ten days for a refund. Its almost an $80 mistake on their part! $80 is a lot of money!!!!..

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I reported that a shipment was lost and Michaels promised a refund, although they say it may take a few days..

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Discounts and Special Offers
2.7 (147 reviews)
2.5 (149 reviews)
Reviewer's quote

...There has to be some kind of sensitivity training teaching their employee's on how to treat EVERY CUSTOMER - with special emphasis on how NOT TO TREAT THE DISABLED..

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...The prints are very special to me. P129031. The Westminster store is #5049...

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Diversity of Products or Services
2.9 (141 reviews)
2.6 (149 reviews)
Reviewer's quote

...I have enjoyed the wonderful customer services, in every CA store. I expected the same moving to ID. I was shocked with how badly I was treated in the Meridian ID store yesterday...

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...I will pass this information to all my friends and craters to be aware of Micheal online purchases since this is the worse website and customer services ever..

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Price Affordability
2.8 (136 reviews)
2.5 (152 reviews)
Reviewer's quote

...At checkout I asked why I was charged full amount and was told very rudely that this frame was full price!!! Went back and verified signs. No luck, the cashier “Sherry” would not speak. The whole time the supervisor stood 5 feet away...

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In this time is when companies should take care of the opportunity to offer the best online service, i placed an order for a work activity and paid a higher price for the same day delivery than what the products actually worth,it seems the driver left the order in another place, wrong address,...

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Hobby Lobby and Michaels Pros and Cons

Pros
  • Products
  • Most of their products
  • Variety of products
  • Variety of products
  • Variety
  • Number of choices
Cons
  • Customer service
  • Poor management
  • Nothing done to correct the situation
  • Lack of customer service
  • Terrible customer service
  • Incompetent

Hobby Lobby and Michaels Most Positive Reviews

Top rated reviews
5

I love that the Statesville Hobby Lobby keep there store so neat and clean.

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5

My first time in the Gainesville, VA store. Usually I think of Michaels as "safe place" not usually filled with a rude,...

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5

I just got off work and went into our local hobby lobby while I waited for my brother to come and pick me up. I wanted...

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5

Terrible experience! Kathy, the cashier was unbelievably rude, and clearly hated her job.

Livonia location. Middlebelt...

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Hobby Lobby and Michaels Most Critical Reviews

Lowest rated reviews
1

Hobby lobby had the worst customer service! When u have 2 seperate purchases they wont let you use coupons on both...

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1

This is for Michaels on McKnight Road in Pittsburgh PA.

My wife and I went to buy a foam poster board at Michaels. Sig...

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1

I was at hobby lobby around the 26th of Jan. My daughter purchased some floral stems. They rang up full price. There...

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1

i purchased a gift card to ship to canada from canada michaels (ground shipping). They deducted 100$ from my account...

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Hobby Lobby and Michaels Latest Reviews

Recent published reviews
No votes

I was just in the hobby lobby located in helena mt and felt you're manager on duty @7:53was so disrespectful and beyond...

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1

Curbside pickup service is horrible and unorganized. Store never answered!!

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1.9

When I opened my box, the white chalk paint was spilled and damaged and it was all over my three wood pallets. I’m...

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No votes

Hi, I ordered Cricut maker and received today, the machine was used there were no accessories, like a pen and mats, the...

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Hobby Lobby and Michaels Products and Services

Most reviewed product and services
  • Hobby Lobby Manager (123 reviews)
  • Hobby Lobby Customer Care (87 reviews)
  • Hobby Lobby Cashier (69 reviews)
  • Michaels Customer Care (51 reviews)
  • Michaels Cashier (42 reviews)
  • Michaels Shipping Service (20 reviews)