PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Joann Fabric and Hobby Lobby as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Joann Fabric
Hobby Lobby

Joann Fabric and Hobby Lobby Overview

Total reviews
1254
690
Company responses
0
0
Issues resolved
12
5

Joann Fabric and Hobby Lobby Consumer Ratings

Rank
14 out of 185 in Craft Supplies and Tools category
13 out of 185 in Craft Supplies and Tools category
Discounts and Special Offers
8 in category
7 in category
Product or Service Quality
9 in category
7 in category
Price Affordability
12 in category
11 in category
Website
12 in category
9 in category

Joann Fabric and Hobby Lobby Rating Details

Discounts and Special Offers
2.6 (437 reviews)
2.7 (154 reviews)
Reviewer's quote

...Then I had to get the app on my phone for them to give me any discounts. Today when I went in the girl in the Fresno store on Blackstone and 41 was so unhelpful I couldn’t believe it. DON’T EVER GO THERE...

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...There has to be some kind of sensitivity training teaching their employee's on how to treat EVERY CUSTOMER - with special emphasis on how NOT TO TREAT THE DISABLED..

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Product or Service Quality
2.1 (421 reviews)
2.2 (143 reviews)
Reviewer's quote

...I was in Customer service, that's not how it's done. This store will close because lack of supervision and care..

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Customer service was closed. Have to call back..

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Price Affordability
2.6 (408 reviews)
2.7 (147 reviews)
Reviewer's quote

...How can you hold more than the purchase price? Customer service was zero help. Rep told me they hold to make sure you have sufficient funds. I asked you hold DOUBLE the purchase price? He replied yes...

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Then I asked if they could price or show me where some merchandise that was up high on a display shelf with no prices. Doreen couldn't leave register and didn't call on phone for help, she told me where it might be and I couldn't find it or any help in the back. I ended up leaving frustrated and...

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Website
2.2 (406 reviews)
2.5 (128 reviews)
Reviewer's quote

...Decoart website is contracted with Joann Fabric as distributor for their paints. One of the paint bottles leaked out damaging all other bottles by covering labels (color identifiers &;;;; instructions). Sent my second email to company to get replacement order, been 2 weeks now...

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...I gave her the full item number, the name of the handle from the website plus a full description of the "5" long dark rust brown iron handle. " She went to look and came back and said she had found 8 of them. I asked her to hold them and said I was an hour away, but would leave right away...

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Joann Fabric and Hobby Lobby Pros and Cons

Pros
  • Wide variety of prints
  • Products
  • Friendly staff
  • Products
  • Most of their products
  • Variety of products
Cons
  • Poor customer service
  • False advertising
  • Bad manager attitude
  • Customer service
  • Poor management
  • Nothing done to correct the situation

Joann Fabric and Hobby Lobby Most Positive Reviews

Top rated reviews
5

I just left a very unpleasant shopping experience at Joanne's. The person cutting the fabric was not interested in...

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5

I love that the Statesville Hobby Lobby keep there store so neat and clean.

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5

Candles were on sale in the Red Wing, MN, store. I was at the end cap waiting for the lady in front of me to be done. ...

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5

I just got off work and went into our local hobby lobby while I waited for my brother to come and pick me up. I wanted...

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Joann Fabric and Hobby Lobby Most Critical Reviews

Lowest rated reviews
1

Joann Fabrics is one of those businesses that stays in business in spite of having the MOST horrible customer service on...

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1

Hobby lobby had the worst customer service! When u have 2 seperate purchases they wont let you use coupons on both...

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1

Bead storage offered at 55% off. I ordered four of a storage system. Ordered arrived with only one piece shipped. Note...

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1

I was at hobby lobby around the 26th of Jan. My daughter purchased some floral stems. They rang up full price. There...

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Joann Fabric and Hobby Lobby Latest Reviews

Recent published reviews
1

I stopped going into JoAnn's some time ago because of long waits in the cashier line and the general sloppiness of the s...

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1

at 9:40am 8/5/20 i had to wait in line so long to return something. The person in front of me was buying tons of...

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No votes

I ordered fabric online and never received the fabric I ordered, plus I was billed on my credit card. I also have not...

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No votes

I was ordering table legs and i put my email Johnsonlana880@gmail.com and all my address my card and it kept kicking me...

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Joann Fabric and Hobby Lobby Products and Services

Most reviewed product and services
  • Joann Fabric Customer Care (200 reviews)
  • Joann Fabric Manager (82 reviews)
  • Joann Fabric Shipping Service (75 reviews)
  • Hobby Lobby Manager (123 reviews)
  • Hobby Lobby Customer Care (90 reviews)
  • Hobby Lobby Cashier (70 reviews)