PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Joann Fabric and Hobby Lobby as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Joann Fabric
Hobby Lobby

Joann Fabric and Hobby Lobby Overview

Total reviews
968
598
Company responses
0
0
Issues resolved
9
4

Joann Fabric was first mentioned on PissedConsumer on Feb 21, 2008 and since then this brand received 968 reviews. It is 370 reviews more than Hobby Lobby received since Aug 30, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Joann Fabric customer support team and Hobby Lobby customer service.

Joann Fabric and Hobby Lobby Consumer Ratings

Rank
10 out of 186 in Craft Supplies and Tools category
8 out of 186 in Craft Supplies and Tools category
Discounts and Special Offers
6 in category
5 in category
Product or Service Quality
6 in category
4 in category
Price Affordability
8 in category
7 in category

According to consumer ratings and reviews, Hobby Lobby ranks 2 points higher in the Craft Supplies and Tools category than Joann Fabric. People gave Joann Fabric 2.6 stars for Discounts and Special Offers criterion in Craft Supplies and Tools category and it is 12 points higher than the worst rated brand in this category. At the same time, Hobby Lobby was rated 2.7 stars for Discounts and Special Offers criterion in this category and it is 13 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Hobby Lobby has a higher rating than Hobby Lobby. Regarding Price Affordability criterion, consumers gave Joann Fabric 2.6 stars and it is 56% greater than other in category. Hobby Lobby however was rated 2.8 stars and it is 61% greater than other in category.

Joann Fabric and Hobby Lobby Rating Details

Discounts and Special Offers
2.6 (334 reviews)
2.7 (135 reviews)
Reviewer's quote

...Then I had to get the app on my phone for them to give me any discounts. Today when I went in the girl in the Fresno store on Blackstone and 41 was so unhelpful I couldn’t believe it. DON’T EVER GO THERE...

PissedConsumer1563641

...There has to be some kind of sensitivity training teaching their employee's on how to treat EVERY CUSTOMER - with special emphasis on how NOT TO TREAT THE DISABLED..

Kimberly M
Product or Service Quality
2.3 (317 reviews)
2.3 (120 reviews)
Reviewer's quote

...I would rather spend the 45 minutes and drive across town to pick up for another Joanns who actually takes care of the online service customers..

PissedConsumer1740252

...If thats the quality of product theyre selling Im done buying their frames..

PissedConsumer1770313
Price Affordability
2.6 (316 reviews)
2.8 (128 reviews)
Reviewer's quote

...HAD TO PAY REGULAR PRICE FOR A PIECE OF REMENANT THAT WAS 50% AND ANOTHER 25% ON TOP OF THAT. I WILL BE LOOKING FOR ANOTHER FABRIC STORE THAT TREATS THEIR CUSTOMERS RIGHT!..

Meridee

...At checkout I asked why I was charged full amount and was told very rudely that this frame was full price!!! Went back and verified signs. No luck, the cashier “Sherry” would not speak. The whole time the supervisor stood 5 feet away...

Mark S

Joann Fabric and Hobby Lobby Pros and Cons

Pros
  • Wide variety of prints
  • Friendly staff
  • Products
  • Products
  • Most of their products
  • Variety of products
Cons
  • Poor customer service
  • False advertising
  • Bad manager attitude
  • Customer service
  • Poor management
  • Untrained employees

Joann Fabric and Hobby Lobby Most Positive Reviews

Top rated reviews
5

I just left a very unpleasant shopping experience at Joanne's. The person cutting the fabric was not interested in...

5

I love that the Statesville Hobby Lobby keep there store so neat and clean.

Joann Fabric and Hobby Lobby Most Critical Reviews

Lowest rated reviews
1

Joann Fabrics is one of those businesses that stays in business in spite of having the MOST horrible customer service on...

1

Hobby lobby had the worst customer service! When u have 2 seperate purchases they wont let you use coupons on both...

Joann Fabric and Hobby Lobby Latest Reviews

Recent published reviews
1.5

Jan 23-25, up to 60% off fleece fabric, anti-pill and blizzard. look around the store and NO fleece at 60% off! some is...

Read all 968 reviews

Received a voice mail need a call back please

Read all 598 reviews

Joann Fabric and Hobby Lobby Products and Services

Most reviewed product and services
  • Joann Fabric Customer Care (189 reviews)
  • Joann Fabric Manager (79 reviews)
  • Joann Fabric Coupon (70 reviews)
  • Hobby Lobby Manager (120 reviews)
  • Hobby Lobby Customer Care (78 reviews)
  • Hobby Lobby Cashier (69 reviews)