PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about JOANN Fabric and Hobby Lobby as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

JOANN Fabric
Hobby Lobby

JOANN Fabric and Hobby Lobby Overview

Total reviews 1624 853
Company responses 0 0
Issues resolved 22 6

JOANN Fabric and Hobby Lobby Consumer Ratings

Rank
40 out of 369 in Craft Supplies and Tools category
34 out of 369 in Craft Supplies and Tools category
Product or Service Quality
36 in category
35 in category
Discounts and Special Offers
29 in category
28 in category
Price Affordability
40 in category
36 in category
Website
35 in category
28 in category

JOANN Fabric and Hobby Lobby Rating Details

Product or Service Quality
2.2
(587 reviews)
2.2
(211 reviews)
Reviewer's quote

...The products that I was using. I was excited because I found something that I could use and I wanted to make sure you had it in the store. I didnt need him to open the door...

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...Next time buy from a company with a better refund policy and better customer service and technology. With the expensive prices of items, value and customer service wins. A receipt is fine for most companies but not Hobby Lobby!!!..

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Discounts and Special Offers
2.6
(586 reviews)
2.7
(221 reviews)
Reviewer's quote

...Im losing discounts and smiles credits etc. Terrible customer service online and on the phone..

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...There has to be some kind of sensitivity training teaching their employee's on how to treat EVERY CUSTOMER - with special emphasis on how NOT TO TREAT THE DISABLED..

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Price Affordability
2.6
(558 reviews)
2.8
(208 reviews)
Reviewer's quote

...Very good price! But I was supposed to get 399 shipping(it kept popping up, even when I checked out) but I was charged $16. 31. Could you check this for me please? Thanks, Carla Rousselle By the way-Im not pissed as it says below! Lol..

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...deceptive and annoying and very time consuming Example I chose 6 small plaques off the rack that had a sign that said 50 % off, however they were not half price because of the sticker on the back. Mixing full price items on shelves with sales signs is misleading and deceptive. One sign was on the end cap but...

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Website
2.2
(555 reviews)
2.6
(187 reviews)
Reviewer's quote

...Next day I get an email saying its not available even though the website said they had 6 yards. Tried calling the store for two days. No one ever answers...

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...While on the website I noticed FREE shipping. So I reached out to the contact email, explained the same thing and that I would like to request the $10. 95 shipping charged be removed as its only fair, and if not then CANCEL my order...

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JOANN Fabric and Hobby Lobby Pros and Cons

Pros
  • Wide variety of prints
  • Friendly staff
  • Products
  • Products
  • Variety of products
  • Most of their products
Cons
  • Poor customer service
  • False advertising
  • Bad manager attitude
  • Customer service
  • Poor management
  • Nothing done to correct the situation

JOANN Fabric and Hobby Lobby Most Positive Reviews

Top rated reviews
5

Love this store
They have always been very very friendly
An I love the front guest services

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5

Described in previous screen about inquiry.

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5

Candles were on sale in the Red Wing, MN, store. I was at the end cap waiting for the lady in front of me to be done. ...

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5

Would like to send a former complaint about a manager throwing an object at another employee~ Tacoma, WA store

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JOANN Fabric and Hobby Lobby Most Critical Reviews

Lowest rated reviews
1

for years it has these same problems and getting worse. poor layout of store. totally dysfunctional. cut table always in...

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1

Never been so insulted by a "customer service " supervisor in my life as I was today by a lady that worked at the...

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1

Was given gift card for Christmas from Joann, went in to use it was told it was not activated by local manager. Mind...

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1

Hobby lobby had a sale of 50% off on home accent. There was a clock which was on clearance but nothing was mentioned abo...

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JOANN Fabric and Hobby Lobby Latest Reviews

Recent published reviews
4.9

I'm very upset that our Joann store in Sierra Vista is closing. It is the ONLY store in our town that sell decent...

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2

I am a frequent shopper at Hobby Lobby. Today was not a good day at Seneca SC Hobby Lobby. I was shopping for...

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1

I was a customer for 12 years. Or almost 12 years. That ended tonight. I went to use the few coupons they emailed to me...

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1

01/01/2024 - I went to Hobby lobby with my children located on Irvington , Tucson, Az today. As I was going to the...

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