PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hobby Lobby and Joann Fabric as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hobby Lobby
Joann Fabric

Hobby Lobby and Joann Fabric Overview

Total reviews 727 1286
Company responses 0 0
Issues resolved 6 13

Hobby Lobby and Joann Fabric Consumer Ratings

Rank
12 out of 187 in Craft Supplies and Tools category
15 out of 187 in Craft Supplies and Tools category
Discounts and Special Offers
8 in category
9 in category
Exchange, Refund and Cancellation Policy
8 in category
9 in category
Product or Service Quality
7 in category
8 in category
Diversity of Products or Services
10 in category
11 in category

Hobby Lobby and Joann Fabric Rating Details

Discounts and Special Offers
2.8 (173 reviews)
2.5 (456 reviews)
Reviewer's quote

...There has to be some kind of sensitivity training teaching their employee's on how to treat EVERY CUSTOMER - with special emphasis on how NOT TO TREAT THE DISABLED..

Read full review

...Then I had to get the app on my phone for them to give me any discounts. Today when I went in the girl in the Fresno store on Blackstone and 41 was so unhelpful I couldn’t believe it. DON’T EVER GO THERE...

Read full review
Exchange, Refund and Cancellation Policy
2.1 (166 reviews)
2.1 (394 reviews)
Reviewer's quote

The manager refused to allow me to exchange it for an undamaged item and even went as far as to accuse me of damaging it and wanting a new one. So for a cheap $7. 50 item, it will cost you thousands of dollars in lost revenue not including my announcing to the world about your rude, employees and...

Read full review

...packages from this company second mistake now I am trying to contact the company to find out what I need to do to get either my yarn replaced or get a refund they do not return phone call I've sent several messages even left my email address if that was a preferred way of contacting me once again no response from the company I highly recommend people read reviews on their online orders to be received from this company mystore however is wonderful the people that work there are great people I...

Read full review
Product or Service Quality
2.2 (161 reviews)
2.2 (445 reviews)
Reviewer's quote

...After debating several minutes with her, stating she was being unlawful and had no right to refuse us service, our efforts were futile, and since I had my children with me, we left..

Read full review

...Customer service is a complete waste!! Located outside the USA, in Panama of all places. They can't get a response from the warehouse so sorry for your luck. I will never ever order from joann...

Read full review
Diversity of Products or Services
2.9 (161 reviews)
2.7 (406 reviews)
Reviewer's quote

...I have enjoyed the wonderful customer services, in every CA store. I expected the same moving to ID. I was shocked with how badly I was treated in the Meridian ID store yesterday...

Read full review

Due to COVID I'm not willing to go to local store, besides that store does not have products to replace order. I have never dealt with a national company that makes you return damaged merchandise to a store that was purchased at their own online store!!! And they are not taking phone calls or chats...

Read full review

Hobby Lobby and Joann Fabric Pros and Cons

Pros
  • Products
  • Most of their products
  • Variety of products
  • Wide variety of prints
  • Friendly staff
  • Products
Cons
  • Customer service
  • Poor management
  • Nothing done to correct the situation
  • Poor customer service
  • False advertising
  • Bad manager attitude

Hobby Lobby and Joann Fabric Most Positive Reviews

Top rated reviews
5

I love that the Statesville Hobby Lobby keep there store so neat and clean.

Read full review
5

I just left a very unpleasant shopping experience at Joanne's. The person cutting the fabric was not interested in...

Read full review
5

I just got off work and went into our local hobby lobby while I waited for my brother to come and pick me up. I wanted...

Read full review
5

Candles were on sale in the Red Wing, MN, store. I was at the end cap waiting for the lady in front of me to be done. ...

Read full review

Hobby Lobby and Joann Fabric Most Critical Reviews

Lowest rated reviews
1

Hobby lobby had the worst customer service! When u have 2 seperate purchases they wont let you use coupons on both...

Read full review
1

Joann Fabrics is one of those businesses that stays in business in spite of having the MOST horrible customer service on...

Read full review
1

I was at hobby lobby around the 26th of Jan. My daughter purchased some floral stems. They rang up full price. There...

Read full review
1

Bead storage offered at 55% off. I ordered four of a storage system. Ordered arrived with only one piece shipped. Note...

Read full review

Hobby Lobby and Joann Fabric Latest Reviews

Recent published reviews
No votes

The store he one cashier open and the manager just walked around looking at the customers not opening another register...

Read full review
No votes

I cant log into my app I tried to update password etc and it keeps telling me to contact help center

Read full review
No votes

I brought in a cross stitch piece that had been framed years earlier. I wanted to update the mat and the frame. I went...

Read full review
2.2

No one got back with me. I have been in the hospital with a heart attack and surgery and couldn't write until now. I...

Read full review

Hobby Lobby and Joann Fabric Products and Services

Most reviewed product and services
  • Hobby Lobby Manager (123 reviews)
  • Hobby Lobby Cashier (70 reviews)
  • Hobby Lobby Coupon (21 reviews)
  • Joann Fabric Manager (81 reviews)
  • Joann Fabric Shipping Service (79 reviews)
  • Joann Fabric Coupon (75 reviews)