PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hobby Lobby and Joann Fabric as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hobby Lobby
Joann Fabric

Hobby Lobby and Joann Fabric Overview

Total reviews 694 1240
Company responses 0 0
Issues resolved 5 13

Hobby Lobby and Joann Fabric Consumer Ratings

Rank
13 out of 187 in Craft Supplies and Tools category
14 out of 187 in Craft Supplies and Tools category
Discounts and Special Offers
6 in category
7 in category
Exchange, Refund and Cancellation Policy
9 in category
8 in category
Diversity of Products or Services
10 in category
11 in category
Price Affordability
11 in category
12 in category

Hobby Lobby and Joann Fabric Rating Details

Discounts and Special Offers
2.6 (157 reviews)
2.6 (436 reviews)
Reviewer's quote

...There has to be some kind of sensitivity training teaching their employee's on how to treat EVERY CUSTOMER - with special emphasis on how NOT TO TREAT THE DISABLED..

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...Then I had to get the app on my phone for them to give me any discounts. Today when I went in the girl in the Fresno store on Blackstone and 41 was so unhelpful I couldn’t believe it. DON’T EVER GO THERE...

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Exchange, Refund and Cancellation Policy
2 (157 reviews)
2.1 (376 reviews)
Reviewer's quote

...00 exchange ? I was refunded 77 cents and they couldnt find a record of the 4th sheet . Cashier Matthew offered us a store credit or gift card for $1. 49 ..

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If Joanns accepts PayPal as payment, they should refund through PayPal, wrong on ALL accounts. They return policy states that they will refund, if you have the receipt, and return through the way you paid . NOT honest or truthful..

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Diversity of Products or Services
2.9 (149 reviews)
2.7 (388 reviews)
Reviewer's quote

...I have enjoyed the wonderful customer services, in every CA store. I expected the same moving to ID. I was shocked with how badly I was treated in the Meridian ID store yesterday...

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Due to COVID I'm not willing to go to local store, besides that store does not have products to replace order. I have never dealt with a national company that makes you return damaged merchandise to a store that was purchased at their own online store!!! And they are not taking phone calls or chats...

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Price Affordability
2.8 (148 reviews)
2.6 (409 reviews)
Reviewer's quote

Then I asked if they could price or show me where some merchandise that was up high on a display shelf with no prices. Doreen couldn't leave register and didn't call on phone for help, she told me where it might be and I couldn't find it or any help in the back. I ended up leaving frustrated and...

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...How can you hold more than the purchase price? Customer service was zero help. Rep told me they hold to make sure you have sufficient funds. I asked you hold DOUBLE the purchase price? He replied yes...

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Hobby Lobby and Joann Fabric Pros and Cons

Pros
  • Products
  • Most of their products
  • Variety of products
  • Wide variety of prints
  • Friendly staff
  • Products
Cons
  • Customer service
  • Poor management
  • Nothing done to correct the situation
  • Poor customer service
  • False advertising
  • Bad manager attitude

Hobby Lobby and Joann Fabric Most Positive Reviews

Top rated reviews
5

I love that the Statesville Hobby Lobby keep there store so neat and clean.

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5

I just left a very unpleasant shopping experience at Joanne's. The person cutting the fabric was not interested in...

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5

I just got off work and went into our local hobby lobby while I waited for my brother to come and pick me up. I wanted...

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5

Candles were on sale in the Red Wing, MN, store. I was at the end cap waiting for the lady in front of me to be done. ...

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Hobby Lobby and Joann Fabric Most Critical Reviews

Lowest rated reviews
1

Hobby lobby had the worst customer service! When u have 2 seperate purchases they wont let you use coupons on both...

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1

Joann Fabrics is one of those businesses that stays in business in spite of having the MOST horrible customer service on...

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1

I was at hobby lobby around the 26th of Jan. My daughter purchased some floral stems. They rang up full price. There...

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1

Bead storage offered at 55% off. I ordered four of a storage system. Ordered arrived with only one piece shipped. Note...

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Hobby Lobby and Joann Fabric Latest Reviews

Recent published reviews
1

My husband purchased a Hobby Lobby gift card for $150 by mistake. He was supposed to purchase a $100 gift card and a...

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1.7

On Order issue of Sept 18, 2020
Comment: On 9/18/20, I ordered 2 skeins of Patons Roving yarn to finish a project I am cu...

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3.5

This happened at the Chula Vista store in San Diego a manager came up to me while I was checking out of the five things...

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1.5

No local help to problem solve or asst .
Mgr says instead of ordering by download app try www but no more answers or call...

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Hobby Lobby and Joann Fabric Products and Services

Most reviewed product and services
  • Hobby Lobby Manager (123 reviews)
  • Hobby Lobby Customer Care (94 reviews)
  • Hobby Lobby Cashier (70 reviews)
  • Joann Fabric Customer Care (199 reviews)
  • Joann Fabric Manager (81 reviews)
  • Joann Fabric Shipping Service (78 reviews)