PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hobby Lobby and Joann Fabric as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hobby Lobby
Joann Fabric

Hobby Lobby and Joann Fabric Overview

Total reviews
579
956
Company responses
0
0
Issues resolved
3
8

Joann Fabric was first mentioned on PissedConsumer on Feb 21, 2008 and since then this brand received 956 reviews. It is 377 reviews more than Hobby Lobby received since Aug 30, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Hobby Lobby customer support team and Joann Fabric customer service.

Hobby Lobby and Joann Fabric Consumer Ratings

Rank
5 out of 228 in Craft Supplies and Tools category
8 out of 228 in Craft Supplies and Tools category
Exchange, Refund and Cancellation Policy
5 in category
3 in category
Discounts and Special Offers
5 in category
6 in category
Diversity of Products or Services
4 in category
5 in category

According to consumer ratings and reviews, Hobby Lobby ranks 3 points higher in the Craft Supplies and Tools category than Joann Fabric. People gave Hobby Lobby 2.1 stars for Exchange, Refund and Cancellation Policy criterion in Craft Supplies and Tools category and it is 12 points higher than the worst rated brand in this category. At the same time, Joann Fabric was rated 2.3 stars for Exchange, Refund and Cancellation Policy criterion in this category and it is 14 points higher than the worst rated brand in this category. If we look at Discounts and Special Offers criterion, than we see that Hobby Lobby has a higher rating than Joann Fabric. Regarding Diversity of Products or Services criterion, consumers gave Hobby Lobby 2.9 stars and it is 76% greater than other in category. Joann Fabric however was rated 2.8 stars and it is 71% greater than other in category.

Hobby Lobby and Joann Fabric Rating Details

Exchange, Refund and Cancellation Policy
2.1 (131 reviews)
2.3 (281 reviews)
Reviewer's quote

...I told her to give me a refund on the one box and she could just keep the other one. Obviously Hobby Lobby needs the $8. 99 more than I do...

CARMELA S

I have the app but I forgot my password to the app

Roxanna B
Discounts and Special Offers
2.7 (129 reviews)
2.6 (329 reviews)
Reviewer's quote

Your CEO is an anti-Semitic piece of slime. I hope the word is spread across this entire country.

Debra H

I sent you an email right after I ordered online Oct. 2, 2019.No one contacted me as of yet. Today the 4th, I get an email survey asking if the customer service rep answered my questions. How can I answer if they didn't contact me? I tried to call the 1-888-739-4120 and Verizon said it couldn't go...

Janice S
Diversity of Products or Services
2.9 (125 reviews)
2.8 (290 reviews)
Reviewer's quote

I called Hobby Lobby at 515-251-4700 in Des Moines. The first employee I didn't get her name but she was very very rude when i had trouble reading my sign language interpreter due to our poor connection. I asked the lady please repeat she was so not patience and she told you three times and then...

Cloria

I will find another place to buy my sewing items

Meridee

Hobby Lobby and Joann Fabric Pros and Cons

Pros
  • Variety of products
  • Products
  • Most of their products
  • Wide variety of prints
  • Friendly staff
  • Products
Cons
  • Customer service
  • Poor management
  • Untrained employees
  • Poor customer service
  • Bad manager attitude
  • False advertising

Hobby Lobby and Joann Fabric Most Positive Reviews

Top rated reviews
5

I love that the Statesville Hobby Lobby keep there store so neat and clean.

5

I just left a very unpleasant shopping experience at Joanne's. The person cutting the fabric was not interested in...

Hobby Lobby and Joann Fabric Most Critical Reviews

Lowest rated reviews
1

Hobby lobby had the worst customer service! When u have 2 seperate purchases they wont let you use coupons on both...

1

Joann Fabrics is one of those businesses that stays in business in spite of having the MOST horrible customer service on...

Hobby Lobby and Joann Fabric Latest Reviews

Recent published reviews

12/6/2019There was no warning that I could be exposed to the danger of dog dander in the Kenosha store. I have a life th...

Read all 579 reviews
1

I ordered yarn online. It showed online that they were all in stock. They took the money out of my account but then...

Read all 956 reviews

Hobby Lobby and Joann Fabric Products and Services

Most reviewed product and services
  • Hobby Lobby Manager (116 reviews)
  • Hobby Lobby Customer Care (77 reviews)
  • Hobby Lobby Cashier (69 reviews)
  • Joann Fabric Customer Care (187 reviews)
  • Joann Fabric Manager (78 reviews)
  • Joann Fabric Coupon (70 reviews)