PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hobby Lobby and Homegoods as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hobby Lobby

Hobby Lobby and Homegoods Overview

Total reviews
Company responses
Issues resolved

Hobby Lobby was first mentioned on PissedConsumer on Aug 30, 2008 and since then this brand received 579 reviews. It is 320 reviews more than Homegoods received since May 28, 2011. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Hobby Lobby customer support team and Homegoods customer service.

Hobby Lobby and Homegoods Consumer Ratings

5 out of 228 in Craft Supplies and Tools category
116 out of 2125 in Furniture and Decor category
Exchange, Refund and Cancellation Policy
5 in category
77 in category
Diversity of Products or Services
4 in category
81 in category
Price Affordability
6 in category
71 in category

Hobby Lobby and Homegoods Rating Details

Exchange, Refund and Cancellation Policy
2.1 (131 reviews)
2.3 (90 reviews)
Reviewer's quote

...I told her to give me a refund on the one box and she could just keep the other one. Obviously Hobby Lobby needs the $8. 99 more than I do...


Mgr Jean A and Cashier Kerala provided the worst customer I have ever experience. Kerala needs retaining. I presented a receipt that faded in two days . This company force me to present my Is even though I had my receipt.. I was total embarrassed . I will never shop Marshall again . He quality...

Demetria d
Diversity of Products or Services
2.9 (125 reviews)
3.5 (86 reviews)
Reviewer's quote

I called Hobby Lobby at 515-251-4700 in Des Moines. The first employee I didn't get her name but she was very very rude when i had trouble reading my sign language interpreter due to our poor connection. I asked the lady please repeat she was so not patience and she told you three times and then...


Why I was going to do some shopping I found 10 beautiful wine glasses got all of them for a wedding party dinner coming up for my daughter left them up front so I wouldn’t break that why I finish shopping for other things for the wedding when I got really to check out they sold all of them I am a...

Yvette k
Price Affordability
2.8 (123 reviews)
3.5 (89 reviews)
Reviewer's quote

...At checkout I asked why I was charged full amount and was told very rudely that this frame was full price!!! Went back and verified signs. No luck, the cashier “Sherry” would not speak. The whole time the supervisor stood 5 feet away...

Mark S

...I insisted that it be sold for the price stated on the card. The manager was called and she agreed with the salesperson. 9 herLast name Weyman)...

Mary J

Hobby Lobby and Homegoods Pros and Cons

  • Variety of products
  • Products
  • Most of their products
  • Good selection of most merchandise
  • Product
  • Clean well maintained store
  • Customer service
  • Poor management
  • Untrained employees
  • Customer service
  • Poor customer care
  • Store manager

Hobby Lobby and Homegoods Most Positive Reviews

Top rated reviews

I love that the Statesville Hobby Lobby keep there store so neat and clean.


I went to a new Homegoods that just opened in Orange Park Florida, In oak Leaf Plantation. The store was extremely...

Hobby Lobby and Homegoods Most Critical Reviews

Lowest rated reviews

Hobby lobby had the worst customer service! When u have 2 seperate purchases they wont let you use coupons on both...


I purchased an area rug (6x8) from the home goods in Westchester, CA earlier in November. No care instructions or...

Hobby Lobby and Homegoods Latest Reviews

Recent published reviews

12/6/2019There was no warning that I could be exposed to the danger of dog dander in the Kenosha store. I have a life th...

Read all 579 reviews

This company has received complaint after complaint and yet they remain silent No wonder, I guess, because most...

Read all 259 reviews

Hobby Lobby and Homegoods Products and Services

Most reviewed product and services
  • Hobby Lobby Manager (116 reviews)
  • Hobby Lobby Customer Care (77 reviews)
  • Hobby Lobby Cashier (69 reviews)
  • Homegoods Manager (74 reviews)
  • Homegoods Customer Care (39 reviews)
  • Homegoods Cashier (15 reviews)