PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hobby Lobby and Homegoods as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hobby Lobby
Homegoods

Hobby Lobby and Homegoods Overview

Total reviews 694 299
Company responses 0 0
Issues resolved 5 3

Hobby Lobby and Homegoods Consumer Ratings

Rank
13 out of 187 in Craft Supplies and Tools category
134 out of 1531 in Furniture and Decor category
Exchange, Refund and Cancellation Policy
9 in category
91 in category
Diversity of Products or Services
10 in category
88 in category
Price Affordability
11 in category
80 in category
Product or Service Quality
6 in category
112 in category

Hobby Lobby and Homegoods Rating Details

Exchange, Refund and Cancellation Policy
2 (157 reviews)
2.3 (100 reviews)
Reviewer's quote

...00 exchange ? I was refunded 77 cents and they couldnt find a record of the 4th sheet . Cashier Matthew offered us a store credit or gift card for $1. 49 ..

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...99 and would now like to return it or exchange it for the same cabinet with a darker finish to match our furniture. We found the exact cabinet and one that is darker in the Ithaca NY store and both are the same price $179. 99...

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Diversity of Products or Services
2.9 (149 reviews)
3.5 (94 reviews)
Reviewer's quote

...I have enjoyed the wonderful customer services, in every CA store. I expected the same moving to ID. I was shocked with how badly I was treated in the Meridian ID store yesterday...

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I showed both managers my dismissal email on my phone, and appealed to them for just another $15 off - what had by then become a wide range of many products - so we could keep the this key purchase within our dwindling budget. Despite being intimidated by these two Managers in tandem, and...

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Price Affordability
2.8 (148 reviews)
3.5 (97 reviews)
Reviewer's quote

Then I asked if they could price or show me where some merchandise that was up high on a display shelf with no prices. Doreen couldn't leave register and didn't call on phone for help, she told me where it might be and I couldn't find it or any help in the back. I ended up leaving frustrated and...

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...99 as its original price is $49. 99. I mentioned that was not my mistake and the manager asked me to leave if I dont wanna but for $49...

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Product or Service Quality
2.2 (147 reviews)
2.4 (106 reviews)
Reviewer's quote

...You really need a manager there who understands customer service Instead of opening a register he sorted through returned stuff in carts . Left in line and never going back. Michaels has better customer service...

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NOW after 3 CUSTOMER SERVICE representatives, I am being told that I have to MAIL (its 2020) a copy of my drivers license and a utility bill and they have 21 days FROM THE DAY THEY SAY THEY RECIEVE IT to re-instate my card. WHY would a consumer REQUEST a pin TO NOT USE IT. SO now I am unable to use...

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Hobby Lobby and Homegoods Pros and Cons

Pros
  • Products
  • Most of their products
  • Variety of products
  • Good selection of most merchandise
  • Product variety
  • Product
Cons
  • Customer service
  • Poor management
  • Nothing done to correct the situation
  • Customer service
  • Poor customer care
  • Store manager

Hobby Lobby and Homegoods Most Positive Reviews

Top rated reviews
5

I love that the Statesville Hobby Lobby keep there store so neat and clean.

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5

I went to a new Homegoods that just opened in Orange Park Florida, In oak Leaf Plantation. The store was extremely...

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5

I just got off work and went into our local hobby lobby while I waited for my brother to come and pick me up. I wanted...

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5

The Latham, NY store is always neat inspite of the small size of the store. Merchandise moves rapidly so you need to...

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Hobby Lobby and Homegoods Most Critical Reviews

Lowest rated reviews
1

Hobby lobby had the worst customer service! When u have 2 seperate purchases they wont let you use coupons on both...

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1

I purchased an area rug (6x8) from the home goods in Westchester, CA earlier in November. No care instructions or...

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1

I was at hobby lobby around the 26th of Jan. My daughter purchased some floral stems. They rang up full price. There...

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1

Homegoods using an antiquated point of sale system so that returns are a hazard, involving at least two slips to get a...

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Hobby Lobby and Homegoods Latest Reviews

Recent published reviews
1

My husband purchased a Hobby Lobby gift card for $150 by mistake. He was supposed to purchase a $100 gift card and a...

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1

I was offered a gift for filling out survey and had to pay shipping of $7.27 for a purse, which I did. Then I was...

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3.5

This happened at the Chula Vista store in San Diego a manager came up to me while I was checking out of the five things...

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No votes

I am at the home goods all the time in love your store and always shop there but there was a rude cashier employee at...

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Hobby Lobby and Homegoods Products and Services

Most reviewed product and services
  • Hobby Lobby Manager (123 reviews)
  • Hobby Lobby Customer Care (94 reviews)
  • Hobby Lobby Cashier (70 reviews)
  • Homegoods Manager (80 reviews)
  • Homegoods Customer Care (42 reviews)
  • Homegoods Cashier (15 reviews)