PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about HMS Home Warranty and Select Home Warranty as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

HMS Home Warranty
Select Home Warranty

HMS Home Warranty and Select Home Warranty Overview

Total reviews
400
351
Company responses
0
317
Issues resolved
6
1

HMS Home Warranty and Select Home Warranty Consumer Ratings

Rank
185 out of 921 in Household Services category
60 out of 921 in Household Services category
Customer service
112 in category
95 in category
Reliability
110 in category
112 in category
Warranty
92 in category
97 in category
Product or Service Quality
112 in category
116 in category

HMS Home Warranty and Select Home Warranty Rating Details

Customer service
1.2 (182 reviews)
1.4 (227 reviews)
Reviewer's quote

When I needed them the most, they wont pay what they should and its impossible to speak to anyone in customer service that I can understand. Ive called countless times and been transferred to numerous departments but no one will help me. They have agreed that those are covered items on my policy...

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...Called customer service on July 1st they said to send pictures of serial number, unit, and past service. I resent pictures. July 6th customer service said it would be 1 day...

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Reliability
1.1 (174 reviews)
1.1 (88 reviews)
Reviewer's quote

I am a Realtor, I recommended this company for the home warranty and it was purchased for the new buyer. They have been in their new home since 3-4-2020 and just recently the furnace isn't working right. It kicks off all the time and won't run. They had a technician come out who said it needed...

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No items

Warranty
1.2 (168 reviews)
1.1 (78 reviews)
Reviewer's quote

Worst home warranty experience in my life. Purchased as part of our new home purchase. Made a claim for a fireplace that would not ignite - denied...

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No items

Product or Service Quality
1.1 (162 reviews)
1.1 (81 reviews)
Reviewer's quote

...This company refused to cover the replacement of a warranty covered component because I didn't have the time available for their service to send their technician to perform the repair. Poor level of service..

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No items

HMS Home Warranty and Select Home Warranty Pros and Cons

Pros
  • Prompt response to calls
  • Noy much
  • Idea of warranty convenience & replacement of aged appliances
  • That i never have to deal with them again
  • I thought i liked the price
  • I thought price and coverage sounded great
Cons
  • Horrible customer service
  • Run-around
  • Run around and lies
  • Horrible customer service
  • Deceptive practices
  • Fraudulent company

HMS Home Warranty and Select Home Warranty Most Positive Reviews

Top rated reviews
5

Had nothing but excellant service in 2015 so I renewed my contract for 2016 . 2015 They replaced my refrigerator and...

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5

Do not waste your time on purchasing a home warranty as the most important things that break down are not covered by...

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5

We have had this warranty company for 2 years and have had nothing but great experience in them handling our claims and...

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5

I never imagined that Select will cost so much for my repairs. I read their Terms and it was fine as long as you know...

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HMS Home Warranty and Select Home Warranty Most Critical Reviews

Lowest rated reviews
1

Don't get a HMS warranty for your home.
Anything that is more than a loose screw is not covered.
beware!

Don't get a HM...

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1

I spent a long time on the phone and online going through a new home warranty plan to make sure everything in my home...

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1

I had a stove that is faulty. Provider of choice from HMS came out. Was pleasant enough
claimed I would hear from HMS ad...

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1

I bought an warranty policy with Select Home Warranty because the house I purchased has many high end appliances as well...

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HMS Home Warranty and Select Home Warranty Latest Reviews

Recent published reviews
1

We havent had AC for over a week now and sweating to death in the summer heat. My AC unit is 27 years old and we have...

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1

I called to submit a claim on my broken bathroom sink stopper and was told that a stopper IS NOT COVEDRED by my...

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No votes

after waiting over a week for tech to check why air is not working, waited a month then found out that they had denied...

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1.5

read their contract. you need to provide 3 year maintenance history, they cover up to 2000 only a year. They have very...

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HMS Home Warranty and Select Home Warranty Products and Services

Most reviewed product and services
  • Hms Home Warranty Warranty (150 reviews)
  • Hms Home Warranty Claim (60 reviews)
  • Hms Home Warranty Homeowners Policy Claim (47 reviews)
  • Select Home Warranty Warranty (64 reviews)
  • Select Home Warranty Homeowners Policy Claim (49 reviews)
  • Select Home Warranty Claim (47 reviews)