HMS Home Warranty vs Sears Home Services

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HMS Home Warranty

Household Services
  • 2 ISSUES RESOLVED
  • 210 TOTAL REVIEWS
  • $160K CLAIMED LOSSES
  • $1.7K AVERAGE LOSS
1.3
Customer service
Diversity of Products or Services
Reliability
Staff
Website
  • It sucks 1
  • Prompt response to calls 1

Customers don't like

  • Run-around10
  • Service9
  • Run around and lies8
  • Horrible customer service7
  • Worthless warranty coverage6

Products by HMS Home Warranty

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Sears Home Services

Household Services
  • 3 ISSUES RESOLVED
  • 1016 TOTAL REVIEWS
  • $660K CLAIMED LOSSES
  • $1.5K AVERAGE LOSS
1.4
Customer service
Diversity of Products or Services
Reliability
Staff
Website
  • Repairman 4
  • Repairmen informed and friendly 3
  • Sales people were nice 3
  • Technician was friendly 3
  • Worst experience ever 3

Customers don't like

  • Inability to repair19
  • Poor customer service16
  • Customer escalation department12
  • Customer service11
  • No one with athority11

Products by Sears Home Services

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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