PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about HMS Home Warranty and Sears Home Services as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

HMS Home Warranty
Sears Home Services

HMS Home Warranty and Sears Home Services Overview

Total reviews
400
2012
Company responses
0
0
Issues resolved
6
7

HMS Home Warranty and Sears Home Services Consumer Ratings

Rank
185 out of 921 in Household Services category
168 out of 921 in Household Services category
Customer service
112 in category
115 in category
Reliability
110 in category
107 in category
Warranty
92 in category
78 in category
Product or Service Quality
112 in category
104 in category

HMS Home Warranty and Sears Home Services Rating Details

Customer service
1.2 (182 reviews)
1.1 (829 reviews)
Reviewer's quote

When I needed them the most, they wont pay what they should and its impossible to speak to anyone in customer service that I can understand. Ive called countless times and been transferred to numerous departments but no one will help me. They have agreed that those are covered items on my policy...

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...Call customer service and was told next available appt is 3 weeks away. I am going to cancel but I have 2k in credits that I will loose so I am having them send me the contract to review. My frustration is over the top at this point..

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Reliability
1.1 (174 reviews)
1.2 (664 reviews)
Reviewer's quote

I am a Realtor, I recommended this company for the home warranty and it was purchased for the new buyer. They have been in their new home since 3-4-2020 and just recently the furnace isn't working right. It kicks off all the time and won't run. They had a technician come out who said it needed...

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From 26 June until today, 4 August. I have been trying to get service. Every part replaced has failed and refrigerator problems have progressed from failed icemaker, as well as, it;s replacement, to replaced compressor and it's failure. No refrigeratorsince 27 July.

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Warranty
1.2 (168 reviews)
1.3 (644 reviews)
Reviewer's quote

Worst home warranty experience in my life. Purchased as part of our new home purchase. Made a claim for a fireplace that would not ignite - denied...

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...If you purchase an appliance from Sears DO NOT GET THE Sears Home Services Warranty. It is a scam and they do not honor their warranties. I purchased my brand new refrigerator from Sears in October 2019 and purchased the sears home services warranty as well...

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Product or Service Quality
1.1 (162 reviews)
1.3 (671 reviews)
Reviewer's quote

...This company refused to cover the replacement of a warranty covered component because I didn't have the time available for their service to send their technician to perform the repair. Poor level of service..

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With the "Master Protection Plan", since it's so expensive, it would seem there would be a method of getting reasonable service. The minimal $300 supposed reimbursement for spoiled food, but only when company verifies it's because of unit failure. Not to mention when the refrigerator and freezer...

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HMS Home Warranty and Sears Home Services Pros and Cons

Pros
  • Prompt response to calls
  • Noy much
  • Idea of warranty convenience & replacement of aged appliances
  • Technician
  • How sear was 10 yrs ago
  • Sales people were nice
Cons
  • Horrible customer service
  • Run-around
  • Run around and lies
  • Poor customer service
  • Inability to repair
  • Lack of customer service

HMS Home Warranty and Sears Home Services Most Positive Reviews

Top rated reviews
5

Had nothing but excellant service in 2015 so I renewed my contract for 2016 . 2015 They replaced my refrigerator and...

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5

After 3 years and numerous repairs (all 3 doors replaced, electronic board replaced, ice maker repair, now it stops...

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5

We have had this warranty company for 2 years and have had nothing but great experience in them handling our claims and...

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5

The repairman showed exactly on time. He was very polite, and knowledgeable. I am a do it your selfer with little know...

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HMS Home Warranty and Sears Home Services Most Critical Reviews

Lowest rated reviews
1

Don't get a HMS warranty for your home.
Anything that is more than a loose screw is not covered.
beware!

Don't get a HM...

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1

It cost me $95 to learn never to call Sears Appliance Repair again.

I agreed to the minimum $95 charge just for a hous...

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1

I had a stove that is faulty. Provider of choice from HMS came out. Was pleasant enough
claimed I would hear from HMS ad...

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1

After spending over 8K on all new top of the line kitchen appliances in 03/2014 (which was worst than purchasing a new c...

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HMS Home Warranty and Sears Home Services Latest Reviews

Recent published reviews
1

We havent had AC for over a week now and sweating to death in the summer heat. My AC unit is 27 years old and we have...

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1

From 26 June until today, 4 August. I have been trying to get service. Every part replaced has failed and refrigerator p...

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No votes

after waiting over a week for tech to check why air is not working, waited a month then found out that they had denied...

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1

I order a part, had to pay for part and labor and got the home warranty. Did not receive part. Bought a new washer....

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HMS Home Warranty and Sears Home Services Products and Services

Most reviewed product and services
  • Hms Home Warranty Warranty (150 reviews)
  • Hms Home Warranty Claim (60 reviews)
  • Hms Home Warranty Homeowners Policy Claim (47 reviews)
  • Sears Home Services Refrigerator Repair (250 reviews)
  • Sears Home Services Washing Machine Repair (136 reviews)
  • Sears Home Services Customer Care (135 reviews)