PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about HMS Home Warranty and Hsa Home Warranty as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

HMS Home Warranty
Hsa Home Warranty

HMS Home Warranty and Hsa Home Warranty Overview

Total reviews
400
54
Company responses
0
0
Issues resolved
6
0

HMS Home Warranty and Hsa Home Warranty Consumer Ratings

Rank
185 out of 921 in Household Services category
189 out of 921 in Household Services category
Customer service
112 in category
156 in category
Reliability
110 in category
120 in category
Warranty
92 in category
87 in category
Product or Service Quality
112 in category
118 in category

HMS Home Warranty and Hsa Home Warranty Rating Details

Customer service
1.2 (182 reviews)
1 (26 reviews)
Reviewer's quote

When I needed them the most, they wont pay what they should and its impossible to speak to anyone in customer service that I can understand. Ive called countless times and been transferred to numerous departments but no one will help me. They have agreed that those are covered items on my policy...

Read full review

...Unable to get in touch with a customer service rep. No email available to communicate with, or asking questions or asking about a status. On hold for 1-2 hours then i hangup...

Read full review
Reliability
1.1 (174 reviews)
1 (21 reviews)
Reviewer's quote

I am a Realtor, I recommended this company for the home warranty and it was purchased for the new buyer. They have been in their new home since 3-4-2020 and just recently the furnace isn't working right. It kicks off all the time and won't run. They had a technician come out who said it needed...

Read full review

What a scam.1st call was about the heater not working properly. Long story short they tried to con my wife into buying a new unit from a company they referred her to. The original unit was not covered because "the power wires had been tampered with". I took a look, yeah "tampered", one of the 220...

Read full review
Warranty
1.2 (168 reviews)
1.2 (20 reviews)
Reviewer's quote

Worst home warranty experience in my life. Purchased as part of our new home purchase. Made a claim for a fireplace that would not ignite - denied...

Read full review

...I wish all home warranty company's would just stand by their work and give you what u you pay for and stop trying to get as much money out of you as they can. I still have no ac but they keep taking the $76. 00 bucks...

Read full review
Product or Service Quality
1.1 (162 reviews)
1.1 (21 reviews)
Reviewer's quote

...This company refused to cover the replacement of a warranty covered component because I didn't have the time available for their service to send their technician to perform the repair. Poor level of service..

Read full review

...They will charge you $100 for services but never follow through with the service. I was hung up on twice when trying to call. I had to pretend that I was requesting a new service to get someone on the line...

Read full review

HMS Home Warranty and Hsa Home Warranty Pros and Cons

Pros
  • Prompt response to calls
  • Noy much
  • Idea of warranty convenience & replacement of aged appliances
  • Serviceable items list
  • Schedule appt online
  • Ease of scheduling
Cons
  • Horrible customer service
  • Run-around
  • Run around and lies
  • Every aspect of this company
  • Customer service
  • Inept repairmen

HMS Home Warranty and Hsa Home Warranty Most Positive Reviews

Top rated reviews
5

Had nothing but excellant service in 2015 so I renewed my contract for 2016 . 2015 They replaced my refrigerator and...

Read full review
No votes
5

We have had this warranty company for 2 years and have had nothing but great experience in them handling our claims and...

Read full review
No votes

HMS Home Warranty and Hsa Home Warranty Most Critical Reviews

Lowest rated reviews
1

Don't get a HMS warranty for your home.
Anything that is more than a loose screw is not covered.
beware!

Don't get a HM...

Read full review
1

IF you can get some one to answer expect a minimum hold time of 1 hr before you talk to anyone. If they finally do send...

Read full review
1

I had a stove that is faulty. Provider of choice from HMS came out. Was pleasant enough
claimed I would hear from HMS ad...

Read full review
1

I called HSA, waited on hold for 20 mins. They told me they will have a HVAC servicing company contact me within an...

Read full review

HMS Home Warranty and Hsa Home Warranty Latest Reviews

Recent published reviews
1

We havent had AC for over a week now and sweating to death in the summer heat. My AC unit is 27 years old and we have...

Read full review
1.3

I have been dealing with a request for 2 months now. Unable to get in touch with a customer service rep. No email...

Read full review
No votes

after waiting over a week for tech to check why air is not working, waited a month then found out that they had denied...

Read full review
1

What a scam.
1st call was about the heater not working properly. Long story short they tried to con my wife into buying a...

Read full review

HMS Home Warranty and Hsa Home Warranty Products and Services

Most reviewed product and services
  • Hms Home Warranty Warranty (150 reviews)
  • Hms Home Warranty Claim (60 reviews)
  • Hms Home Warranty Homeowners Policy Claim (47 reviews)
  • Hsa Home Warranty Warranty (17 reviews)
  • Hsa Home Warranty Home Warranty (9 reviews)
  • Hsa Home Warranty Customer Care (5 reviews)