PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Vizio and Hisense as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Vizio
Hisense

Vizio and Hisense Overview

Total reviews
435
224
Company responses
0
0
Issues resolved
2
2

Vizio was first mentioned on PissedConsumer on Oct 9, 2008 and since then this brand received 435 reviews. It is 211 reviews more than Hisense received since Jun 30, 2012. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Hisense customer support team than with Vizio customer service.

Vizio and Hisense Consumer Ratings

Rank
328 out of 2620 in Appliances and Electronics category
298 out of 2620 in Appliances and Electronics category
Customer service
217 in category
245 in category
Product or Service Quality
282 in category
300 in category
Diversity of Products or Services
322 in category
321 in category

According to consumer ratings and reviews, Hisense ranks 30 points higher in the Appliances and Electronics category than Vizio. People gave Vizio 1.4 stars for Customer service criterion in Appliances and Electronics category and it is 437 points higher than the worst rated brand in this category. At the same time, Hisense was rated 1.3 stars for Customer service criterion in this category and it is 409 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Hisense has a higher rating than Hisense. Regarding Diversity of Products or Services criterion, consumers gave Vizio 1.8 stars and it is 51% greater than other in category. Hisense however was rated 1.8 stars and it is 51% greater than other in category.

Vizio and Hisense Rating Details

Customer service
1.4 (184 reviews)
1.3 (115 reviews)
Reviewer's quote

After spending 20 minutes turning off and unplugging TV and pressing input button on remote, the customer service rep (who’s foreign accent was extremely difficult to understand) advised that we needed to get another cable (not sure what or why), plug it into the TV and call them back. I was not...

PissedConsumer1709950

The customer service rep. Shadae was truly a champion in my cause, most patient and helpful. The entire experience was rewarding and left me with a very good feeling about the Hisense team and their uncompromised support!! I hope I don't have the need for further support in the future, but If I DO,...

Vaughn S
Product or Service Quality
1.3 (169 reviews)
1.3 (107 reviews)
Reviewer's quote

...Unless Vizio provides a way for customers to communicate with the company to seek recompense or protect the customer from an inferior product I will not purchase Vizio ever again..

PissedConsumer1769564

I will NEVER purchase another Hisense product. The original model DH70KP1WG dehumidifier failed after a year due to a non-functioning humidistat. They agreed to send a replacement (leaving me to dispose of the failed unit & pay that cost)...

PissedConsumer1675093
Diversity of Products or Services
1.8 (154 reviews)
1.8 (98 reviews)
Reviewer's quote

For the last year, just like clockwork I have to do a system reset to get my 1k$ tv to work at all for streaming services. Support is no help, they just say reset it again, they have never actually fixed whatever the issue is. This is my 3rd Vizio tv and will be my last...

Walter D

...Dont get me started about the courier services they use, shalom express. The most incompetent companies ever..

Mbalenhle

Vizio and Hisense Pros and Cons

Pros
  • Price
  • Tv while it worked
  • Picture quality
  • Cheap prices
  • Picture when it worked
  • Tv product
Cons
  • Customer service
  • Probelms shortly after warranty expires
  • Dont stand behind their product
  • Customer service
  • Deliberate complaint avoidance
  • Poor customers service

Vizio and Hisense Most Positive Reviews

Top rated reviews
5

WARNING: Please reconsider purchasing a VIZIO anything. I have a vizio bluray player model BR133 that I purchased less t...

5

My DH70K1G humidifier is displaying a e9 error code,what does this mean. webb,ernest@gmail.com

Vizio and Hisense Most Critical Reviews

Lowest rated reviews
1

We bought a 60 inch Vizio and two months later it wouldn't turn on and needed to be completely replaced. A year later...

1

Bought the T.V. on black Friday. T.V. stopped working in June! Black screen, sound worked still! HiSense sent a service...

Vizio and Hisense Latest Reviews

Recent published reviews
1.7

Television stopped working after 1 year. Paid to have it professionally hung on wall. Absolutely no damage. It is in a r...

Read all 435 reviews

Spilled milk in frig thought that the hole in the rear of it would drain out of unit called them at support guess what...

Read all 224 reviews

Vizio and Hisense Products and Services

Most reviewed product and services
  • Vizio Tv (217 reviews)
  • Vizio E550i-b2 Tv (7 reviews)
  • Vizio Remote (7 reviews)
  • Hisense Tv (99 reviews)
  • Hisense Refrigerator (12 reviews)
  • Hisense Dehumidifier (10 reviews)