PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hilton Hotels And Resorts and Red Roof Inn as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hilton Hotels And Resorts
Red Roof Inn

Hilton Hotels And Resorts and Red Roof Inn Overview

Total reviews
62
295
Company responses
0
0
Issues resolved
0
1

Hilton Hotels And Resorts and Red Roof Inn Consumer Ratings

Rank
278 out of 1251 in Hotels and Resorts category
209 out of 1251 in Hotels and Resorts category
Customer service
200 in category
154 in category
Exchange, Refund and Cancellation Policy
104 in category
106 in category
Website
234 in category
146 in category
Price Affordability
243 in category
121 in category

Hilton Hotels And Resorts and Red Roof Inn Rating Details

Customer service
1.1 (16 reviews)
1.4 (149 reviews)
Reviewer's quote

...WHAT KIND OF CUSTOMER SERVICE IS THIS FOR A HILTON. The cancellation was through no fault of our own, we could not walk there. We travel a lot so we will not be staying at any Hiltons in the future...

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...Customer service sucks here. My advice is to stay away from this rude hotel!..

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Exchange, Refund and Cancellation Policy
1.5 (13 reviews)
1.5 (121 reviews)
Reviewer's quote

...I didn't ask for a refund just for a credit. I'm on a Disability Pension so I cannot afford to pay $535. 00 and not be able to forfeit the money or not to be able to use on another time...

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Had a reservation for postponed Masters Tournament and had requested a refund, but due to communication problem had not heard from them. Talked to them today and all is well. Good place to stay for the Masters and certainly recommend Red Roof Inn in Augusta, GA...

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Website
1.6 (11 reviews)
2.2 (126 reviews)
Reviewer's quote

Hilton at the St. Louis ball Park. Service was horrible purchased 2 rooms paid foe them with a reservation number arrived at the hotel. Young man at the front desk would not honor the reservation would not allow my family to check in. Tried contacting Priceline had to wait 2 hours to speak with...

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He told me that since I booked online with one f his partner websites, he could not refund me and that I had to contact the website. It was 8pm on a Saturday night. I asked him if he could provide me with a written statement describing the room issue and stating that I had to check out, he flatly...

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Price Affordability
1.5 (11 reviews)
2.3 (142 reviews)
Reviewer's quote

Liars thieves and con artists the rest of corporate America...suck *** losers I hope you all for in a special ***!!!!!! Anyone associated with hilton hotels I will not pray or wish amy goodness in the world to you

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...Spoke to the location and they said they would honor the price. Upon arrival, they wanted to charge me $55 per night. Showed them for published price, the best rate they would give me was $39 plus wanted to tack on $9 per night for utilities...

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Hilton Hotels And Resorts and Red Roof Inn Pros and Cons

Pros
  • Simplicity
  • Proximity to business
  • Price
  • Location
  • Leaving
Cons
  • Communication
  • Unfriendly rude staff and manager
  • I wish i could give no stars
  • Sheets were not changed from previous renters
  • Poor customer service

Hilton Hotels And Resorts and Red Roof Inn Most Positive Reviews

Top rated reviews
3.1

First let me tell you the good things.
This hotel is right on the waterfront and finally offers a modern hotel (relativ...

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5

The manager there I think his name is Robert he should be the GM manager well he shouldn't be the GM because he's so...

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No votes
5

I got 2 rooms for week here on buisness trip working nights at local georgia pacific plant come in and shower house...

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Hilton Hotels And Resorts and Red Roof Inn Most Critical Reviews

Lowest rated reviews
1

Booked 2 rooms for Aug 28 going to concert.
They booked our rooms for July, THEY BOOKED THE WRONG DATE We paid for the r...

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1

This was the worst place to stay. Dogs barking at night and sheets dirty. The GM DAN GRoSS was very rude. When I asked...

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1

Former Chef/Cook wrongfully terminated due to my complaints ( from day 1) about being harassed and bullied. Each...

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1

THE WORST HOTEL ON EARTH!!!!! DO NOT STAY AT THIS HOTEL!!!! THE ENORMOUS ROACH, THE INSECTS THAT WERE BITING ME IN THE...

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Hilton Hotels And Resorts and Red Roof Inn Latest Reviews

Recent published reviews
1

Hilton at the St. Louis ball Park. Service was horrible purchased 2 rooms paid foe them with a reservation number...

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1

I booked this hotel for Tuesday- Sunday. The ac barely works! After a couple days of nightless sleep I called the front...

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No votes

Staying oceanfront in Daytona beach this past week, the bartender is so rude. I am leaving the bar and leave the hotel...

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1.7

MaybeWe lived here for 2 weeks about a month ago. Rooms where good and every one was great people. Now come back to...

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Hilton Hotels And Resorts and Red Roof Inn Products and Services

Most reviewed product and services
  • Hilton Hotels And Resorts Customer Care (2 reviews)
  • Hilton Hotels And Resorts Colon Quito Room (1 review)
  • Hilton Hotels And Resorts Waiter (1 review)
  • Red Roof Inn Room (80 reviews)
  • Red Roof Inn Sanitary Conditions (50 reviews)
  • Red Roof Inn Customer Care (30 reviews)