PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hilton Hotels And Resorts and Motel 6 as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hilton Hotels And Resorts
Motel 6

Hilton Hotels And Resorts and Motel 6 Overview

Total reviews
63
1834
Company responses
0
0
Issues resolved
0
6

Hilton Hotels And Resorts and Motel 6 Consumer Ratings

Rank
280 out of 1288 in Hotels and Resorts category
201 out of 1288 in Hotels and Resorts category
Customer service
204 in category
140 in category
Exchange, Refund and Cancellation Policy
106 in category
100 in category
Website
239 in category
138 in category
Price Affordability
244 in category
121 in category

Hilton Hotels And Resorts and Motel 6 Rating Details

Customer service
1.1 (16 reviews)
1.5 (920 reviews)
Reviewer's quote

...WHAT KIND OF CUSTOMER SERVICE IS THIS FOR A HILTON. The cancellation was through no fault of our own, we could not walk there. We travel a lot so we will not be staying at any Hiltons in the future...

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...Something needs to be done about their poor poor customer service and yelling at people as if their speaking to their own family member it’s unacceptable..

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Exchange, Refund and Cancellation Policy
1.5 (13 reviews)
1.6 (760 reviews)
Reviewer's quote

...I didn't ask for a refund just for a credit. I'm on a Disability Pension so I cannot afford to pay $535. 00 and not be able to forfeit the money or not to be able to use on another time...

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Sorry nothing no room for another night no compensation a refund barley and no words spoken I felt ignored and discarded Now here I am and Ive counted over 15 rooms and I went to office and I ask him to come smell he said I showed you the room now Ive never had that happen before that would suggest...

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Website
1.6 (11 reviews)
2.2 (771 reviews)
Reviewer's quote

Hilton at the St. Louis ball Park. Service was horrible purchased 2 rooms paid foe them with a reservation number arrived at the hotel. Young man at the front desk would not honor the reservation would not allow my family to check in. Tried contacting Priceline had to wait 2 hours to speak with...

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...The website says kid friendly but that is a lie. It also says kids stay free and that is also false advertisement along with the pool. 7...

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Price Affordability
1.5 (11 reviews)
2.3 (826 reviews)
Reviewer's quote

Liars thieves and con artists the rest of corporate America...suck *** losers I hope you all for in a special ***!!!!!! Anyone associated with hilton hotels I will not pray or wish amy goodness in the world to you

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Motel 6 was the best price for my budget and two more reservation made for the following Thursday & Friday. Well when I went to check in Thursday I was told I was not welcome at the motel any more for the excessive phone calls. I was not aware that I had someone trying to reach my room constantly...

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Hilton Hotels And Resorts and Motel 6 Pros and Cons

Pros
  • Simplicity
  • Proximity to business
  • Location
  • Easy access to get on and off interstate
  • Cheap
Cons
  • Communication
  • Unfriendly rude staff and manager
  • Customer service
  • Bugs
  • Unprofessional

Hilton Hotels And Resorts and Motel 6 Most Positive Reviews

Top rated reviews
3.1

First let me tell you the good things.
This hotel is right on the waterfront and finally offers a modern hotel (relativ...

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5

Motel6 dania beach manager Angeria completely unprofesinal rude and put me on a dnr I asked why am I on this list she...

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No votes
5

I was attacked by bed bugs at motel 6 phx. AZ. Indian school an I 17 freeway Jan. 17 2016 room 343 Paul Roberts ...

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Hilton Hotels And Resorts and Motel 6 Most Critical Reviews

Lowest rated reviews
1

Booked 2 rooms for Aug 28 going to concert.
They booked our rooms for July, THEY BOOKED THE WRONG DATE We paid for the r...

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1

I made a reservation at the Motel 6 in Danvers, Ma. for Aug. 24, 25 and 26 (2014) When we were ready to check in, I...

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1

Former Chef/Cook wrongfully terminated due to my complaints ( from day 1) about being harassed and bullied. Each...

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1

I stayed here for a week Police were there on a regular basis there were lots of shady characters around the property a...

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Hilton Hotels And Resorts and Motel 6 Latest Reviews

Recent published reviews
No votes

I purchased a one night stay at a resort in Phoenix and I would like to add an additional night. I have paid for Sunday...

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1.1

Checked into the room, it smelled dank of weed. There were burns on the tub from crack pipes hair and dirt everywhere...

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1

Hilton at the St. Louis ball Park. Service was horrible purchased 2 rooms paid foe them with a reservation number...

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No votes

I was told I couldnt get a room without any reason from the property management.

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Hilton Hotels And Resorts and Motel 6 Products and Services

Most reviewed product and services
  • Hilton Hotels And Resorts Customer Care (2 reviews)
  • Hilton Hotels And Resorts Waiter (1 review)
  • Hilton Hotels And Resorts Wi-fi Facility (1 review)
  • Motel 6 Room (434 reviews)
  • Motel 6 Sanitary Conditions (313 reviews)
  • Motel 6 Customer Care (256 reviews)