PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hilton Hotels And Resorts and La Quinta Inn as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hilton Hotels And Resorts
La Quinta Inn

Hilton Hotels And Resorts and La Quinta Inn Overview

Total reviews
62
529
Company responses
0
0
Issues resolved
0
6

Hilton Hotels And Resorts and La Quinta Inn Consumer Ratings

Rank
278 out of 1268 in Hotels and Resorts category
156 out of 1268 in Hotels and Resorts category
Customer service
199 in category
103 in category
Exchange, Refund and Cancellation Policy
104 in category
73 in category
Website
234 in category
112 in category
Price Affordability
241 in category
125 in category

Hilton Hotels And Resorts and La Quinta Inn Rating Details

Customer service
1.1 (16 reviews)
1.7 (233 reviews)
Reviewer's quote

...WHAT KIND OF CUSTOMER SERVICE IS THIS FOR A HILTON. The cancellation was through no fault of our own, we could not walk there. We travel a lot so we will not be staying at any Hiltons in the future...

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... SUNDAY THAT SHE WAS GOING TO RELEASE MY DEPOSIT OF FIFTY BUCKS STRAIGHT BACK TO MY DEBIT CARD AND THEN IT WOULD BE ON AT THE PUT ON THERE WILL NOW TODAY YOUR CUSTOMER SERVICE IN YOUR RECEPTIONIST AT THE LA QUINTA IS NOW TELLING ME I HAVE TO WAIT THREE TO FIVE BUSINESS DAYS FOR MY REFUND OR MY DEPOSIT I SHOULD SAY WHICH I SHOULDN'T HAVE TO WAIT THAT LONG SO EITHER WE CAN RESOLVE THIS NOW OR I WILL CONTACT CORPORATE AND HAVE YOUR STA...

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Exchange, Refund and Cancellation Policy
1.5 (13 reviews)
1.8 (178 reviews)
Reviewer's quote

...I didn't ask for a refund just for a credit. I'm on a Disability Pension so I cannot afford to pay $535. 00 and not be able to forfeit the money or not to be able to use on another time...

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I want my 250 dollars back thats was an outrageous over charge for not knowing about the policy iam not even from texas thing ate different in Louisiana..

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Website
1.6 (11 reviews)
2.5 (182 reviews)
Reviewer's quote

Hilton at the St. Louis ball Park. Service was horrible purchased 2 rooms paid foe them with a reservation number arrived at the hotel. Young man at the front desk would not honor the reservation would not allow my family to check in. Tried contacting Priceline had to wait 2 hours to speak with...

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...right at all like you should be giving me some kind of a complementary room nobody let me know that I was gonna get to a close hotel this was not on your website this is not a pricelines website this is completely unprofessional and should be illegal to do how is that even a hotel there with nobody running I dont understand it please it would really be greatly appreciated if you could please help me out a place to stay tonight or help me figure this out so that Im not sleeping in my car thank...

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Price Affordability
1.5 (11 reviews)
2.3 (189 reviews)
Reviewer's quote

Liars thieves and con artists the rest of corporate America...suck *** losers I hope you all for in a special ***!!!!!! Anyone associated with hilton hotels I will not pray or wish amy goodness in the world to you

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...This is a bunch of nonsense and I don't like having to pay full price when there are no amenities no swimming pool no breakfast no nothing no room cleaning. I think I should deserve a significant discount for the inconvenience that I'm suffering because of this..

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Hilton Hotels And Resorts and La Quinta Inn Pros and Cons

Pros
  • Simplicity
  • Proximity to business
  • Location
  • Hotel location
  • Getting out of there
Cons
  • Communication
  • Unfriendly rude staff and manager
  • Customer service
  • Poorly trained staff
  • How they handle complaints

Hilton Hotels And Resorts and La Quinta Inn Most Positive Reviews

Top rated reviews
3.1

First let me tell you the good things.
This hotel is right on the waterfront and finally offers a modern hotel (relativ...

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5

LaQuinta Staff Get Treated like ***. The supervisor steal are tips. Indiana

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No votes
5

The manager at the LaQuinta of Lufkin, has no place running that hotel. She is mean, don't listen, has no heart nor comp...

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Hilton Hotels And Resorts and La Quinta Inn Most Critical Reviews

Lowest rated reviews
1

Booked 2 rooms for Aug 28 going to concert.
They booked our rooms for July, THEY BOOKED THE WRONG DATE We paid for the r...

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1

Hello Joseph,
1st room we were given and
your only handicapped was smoke filled and
had a cigarette in the toilet.
2n...

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1

Former Chef/Cook wrongfully terminated due to my complaints ( from day 1) about being harassed and bullied. Each...

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1

My husband and I are both listed as account holders in the LQ Elite rewards program. I noticed, though, that about 10...

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Hilton Hotels And Resorts and La Quinta Inn Latest Reviews

Recent published reviews
1

Hilton at the St. Louis ball Park. Service was horrible purchased 2 rooms paid foe them with a reservation number...

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1

unable to receive any help from the staff or management I have over 30 pictures this hotel la Quinta having roaches...

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No votes

Staying oceanfront in Daytona beach this past week, the bartender is so rude. I am leaving the bar and leave the hotel...

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1.4

I Had Booked A Room For 4th Of July Weekend From The 2nd-6th In Fort Lauderdale At Your Cypress Location I'm From Ga...

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Hilton Hotels And Resorts and La Quinta Inn Products and Services

Most reviewed product and services
  • Hilton Hotels And Resorts Customer Care (2 reviews)
  • Hilton Hotels And Resorts Waiter (1 review)
  • Hilton Hotels And Resorts Wi-fi Facility (1 review)
  • La Quinta Inn Room (115 reviews)
  • La Quinta Inn Customer Care (62 reviews)
  • La Quinta Inn Sanitary Conditions (44 reviews)