PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hightail and Nova Development as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hightail
Nova Development

Hightail and Nova Development Overview

Total reviews
5
210
Company responses
0
26
Issues resolved
0
5

Nova Development was first mentioned on PissedConsumer on May 22, 2008 and since then this brand received 210 reviews. It is 205 reviews more than Hightail received since Jan 24, 2015.

Hightail and Nova Development Consumer Ratings

Rank
207 out of 1489 in Software category
169 out of 1489 in Software category
Exchange, Refund and Cancellation Policy
308 in category
118 in category
Website
173 in category
179 in category
Billing Practices
255 in category
90 in category

According to consumer ratings and reviews, Nova Development ranks 38 points higher in the Software category than Hightail. People gave Hightail 1 stars for Exchange, Refund and Cancellation Policy criterion in Software category and it is 14 points higher than the worst rated brand in this category. At the same time, Nova Development was rated 1.2 stars for Exchange, Refund and Cancellation Policy criterion in this category and it is 204 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Hightail has a higher rating than Nova Development. Regarding Billing Practices criterion, consumers gave Hightail 1 stars and it is 79% worse than other in category. Nova Development however was rated 1.9 stars and it is 72% greater than other in category.

Hightail and Nova Development Rating Details

Exchange, Refund and Cancellation Policy
1 (4 reviews)
1.2 (34 reviews)
Reviewer's quote

But two requests yesterday for a refund have gone unanswered and I have sent a third request today. I am therefore telling my tale in every consumer complaint web site (and will also complain to the BBB). Their service was fine for what it did, but I no longer had a need for it, having switched to...

Kerensa

...I was on the phone 3 hours trying to get either the download or the refund. I was unsuccessful, after being tossed around from phone number, to phone number. Customer service said they were unable to help me...

Lisa S
Website
1.7 (3 reviews)
1.6 (57 reviews)
Reviewer's quote

The company has recently updated the interface. i noticed two things about it. They removed two essential things. 1 is your contacts list. You now have to type in the email address you want to send the files two (unnecessary hassle) and 2 and MOST IMPORTANT. I can't see where to unsubscribe from...

Jarrid

...I would not recommend this lame website or anything associated with it. Dont waste your time, money or effort. Now they have "upgraded" the 5...

PissedConsumer818221
Billing Practices
1 (3 reviews)
1.9 (33 reviews)
Reviewer's quote

I subscribed to Hightail for large file uploads to be easily transferred to friends and clients. It wasn't a stable system and I had a lot of problems, so I canceled my subscription. MONTHS after I canceled, my account still gets charged, seemingly at random. It's impossible to get a hold of...

Almer

Graphic library - description under picture incorrectly described.Will not print envelopes correctly on an Epson printer. Had same trouble with earlier version that is why I updated.Very disappointed with this program.

Judy J

Hightail and Nova Development Pros and Cons

Pros
  • Used them for many years
  • Pathetic
  • Software
  • Products i have purchased in the past
  • Idea
Cons
  • New design that does not make sense
  • We gave all this information previously
  • Runaround
  • No solution to problem

Hightail and Nova Development Most Positive Reviews

Top rated reviews
No votes
4.1

I ordered this download in February 2017 as I really love the Greeting Card Factory and have owned them since the...

Hightail and Nova Development Most Critical Reviews

Lowest rated reviews
1

Signed up initially to "You send it" Had no problem with this business. Then it was sold. They changed their name to Hig...

1

Downloaded the software and opened file. Have used AutoCAD before so thought this would be easier. Claimed to have 10,...

Hightail and Nova Development Latest Reviews

Recent published reviews
1.4

I had been using Hightail from before it changed its name from YouSendIt. Last year I no longer needed their services...

Read all 5 reviews

It was I supposed to be 2399 you charged me 6099 I never received a time for MA tion and I never received a download

Read all 210 reviews

Hightail and Nova Development Products and Services

Most reviewed product and services
  • Hightail Subscription (2 reviews)
  • Nova Development Graphics Software (15 reviews)
  • Nova Development Customer Care (12 reviews)
  • Nova Development Technical Support (8 reviews)