PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hightail and Mcafee as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.


Hightail and Mcafee Overview

Total reviews
Company responses
Issues resolved

Mcafee was first mentioned on PissedConsumer on Jan 9, 2008 and since then this brand received 285 reviews. It is 280 reviews more than Hightail received since Jan 24, 2015.

Hightail and Mcafee Consumer Ratings

209 out of 1358 in Software category
200 out of 1358 in Software category
Customer service
374 in category
99 in category
Diversity of Products or Services
94 in category
166 in category
178 in category
165 in category

According to consumer ratings and reviews, Mcafee ranks 9 points higher in the Software category than Hightail. People gave Hightail 1 stars for Customer service criterion in Software category and it is 20 points higher than the worst rated brand in this category. At the same time, Mcafee was rated 1.6 stars for Customer service criterion in this category and it is 295 points higher than the worst rated brand in this category. If we look at Diversity of Products or Services criterion, than we see that Hightail has a higher rating than Mcafee. Regarding Website criterion, consumers gave Hightail 1.7 stars and it is 55% greater than other in category. Mcafee however was rated 1.8 stars and it is 58% greater than other in category.

Hightail and Mcafee Rating Details

Customer service
1 (3 reviews)
1.6 (49 reviews)
Reviewer's quote

...It's impossible to get a hold of anyone on their customer service line. You are put on hold for 5-10 minutes, then forced into a voice mail system. Never not once has anyone called me back...


...I called customer service - they had to read from the sheet and told me that my OS was corrupt. They said they could fix it for a price. Really - a brand new computer? I was hesitant in purchasing McAfee and now it just confirms your product is junk...

Bob S
Diversity of Products or Services
2.7 (3 reviews)
1.7 (40 reviews)
Reviewer's quote

...Last year I no longer needed their services and cancelled their service. Yesterday, August 21, 2017, I discovered they had been paid for a year's renewal through Paypal automatic payments. My fault for not remembering I had them on auto pay and canceling that as well...


...I am a long time customer, why didn't I get that price of $44? So now I've paid for a month of service I won't get, and have to uninstall and reinstall McAfee products on every family members device. I'll take my business elsewhere, I feel cheated, I WAS lied to and still McAfee can't or rather won't protect my intellectual property from the "data collecting" services running on my ...

1.7 (3 reviews)
1.8 (40 reviews)
Reviewer's quote

The company has recently updated the interface. i noticed two things about it. They removed two essential things. 1 is your contacts list. You now have to type in the email address you want to send the files two (unnecessary hassle) and 2 and MOST IMPORTANT. I can't see where to unsubscribe from...


I JUST WANT MY MONEY BACK FROM THIS WEBSITE AS I PAID THEM FOR MCAFEE PRODUCT or McAfee should close there website http:mcafee-sales. support. Still no refund its know 27/01/2018 and please cancel my auto renewal MCAFEE and rest i will take chargeback from my bank, I heard that even after...


Hightail and Mcafee Pros and Cons

  • Used them for many years
  • Pathetic
  • Polite staff who helped in stage 1
  • Charged a lot
  • Rep seemed polite
  • New design that does not make sense
  • Customer service
  • Thieves
  • Horrible experience

Hightail and Mcafee Most Positive Reviews

Top rated reviews
No votes

Mcafee supposedly has an end user agreement with some hidden charges. You know those things nobody ever reads? Yeah, by...

Hightail and Mcafee Most Critical Reviews

Lowest rated reviews

Signed up initially to "You send it" Had no problem with this business. Then it was sold. They changed their name to Hig...


Their service is horrible to the core.
And they call themselves a antivirus company.

As a antivirus company,just like t...

Hightail and Mcafee Latest Reviews

Recent published reviews

I had been using Hightail from before it changed its name from YouSendIt. Last year I no longer needed their services...

Read all 5 reviews

They have charged my card a month ahead of my subscription expiring with no forewarning. I try contacting them on multip...

Read all 285 reviews

Hightail and Mcafee Products and Services

Most reviewed product and services
  • Hightail Subscription (2 reviews)
  • Mcafee Antivirus (74 reviews)
  • Mcafee Subscription (36 reviews)
  • Mcafee Customer Care (18 reviews)