PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Jayco and Highland Ridge Rv as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Jayco
Highland Ridge Rv

Jayco and Highland Ridge Rv Overview

Total reviews
409
27
Company responses
0
0
Issues resolved
3
0

Jayco and Highland Ridge Rv Consumer Ratings

Rank
618 out of 4337 in Dealers category
100 out of 474 in Auto category
Customer service
449 in category
67 in category
Product or Service Quality
507 in category
130 in category
Value for money
496 in category
55 in category
Price Affordability
447 in category
96 in category

Jayco and Highland Ridge Rv Rating Details

Customer service
1.6 (227 reviews)
1.4 (17 reviews)
Reviewer's quote

...I actually expected customer service to come through with some sort of compensation for our time and out of pocket expense fixing/averting problems. To their credit, Jayco and the dealership have fixed every issue we've had. Thank God they have a good warranty - because you need it...

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...Worst customer service ever !! I paid $40K for a camper I can’t even use..

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Product or Service Quality
1.6 (212 reviews)
1 (15 reviews)
Reviewer's quote

...I have tried to call the warrenty dept, customer service, and even the main office number for Jayco. A lady by the name of Anita was suppose to help us resolve these issues, but that to was just lip service. They won't return phone calls or emails...

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...I feel this company does not stand behind their product and neither does the dealer that sold it..

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Value for money
1.8 (195 reviews)
1.5 (15 reviews)
Reviewer's quote

Purchasing a new RV in the fall/winter may save you money but it does not save you time or frustration. We understand the POLICY is approval is required from Jayco to have the warrantee work done, before the dealer can order the parts. Then we have to wait for the parts to arrive before we can even...

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...We paid a lot of money for our 3X397FBS They have put us off until the warranty ran out now they just say the warranty has expired. I will never buy a new RV again from Anybody!..

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Price Affordability
2.5 (187 reviews)
1.2 (11 reviews)
Reviewer's quote

...Oh no we have to give you trade price not what you paid. Off to leagal counsel. What a disapointment...

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I'm very upset that i have to have 2 doors replaced , they are both bent or warped and do not stay shut. Bad thing is that I have to make my first payment and cant go anywhere. Doors open on their own. Hate to travel and have them flapping in the wind.

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Jayco and Highland Ridge Rv Pros and Cons

Pros
  • Layout and decor of jayco
  • Warranty work was completed promptly
  • Floor plan layout
  • Trailer layout
  • Love the floor plan
  • Floor plan and half ton towable with wd prep
Cons
  • Poor quality of construction
  • Build quality
  • Poor quality
  • Rv that they made it was defective
  • Dishonored warranty
  • Customer service

Jayco and Highland Ridge Rv Most Positive Reviews

Top rated reviews
5

There is Just no Build quality issues. Jayco still builds the best unit in the industry! 1) the grey water holding tank....

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No votes
5

We have yet to live a week in our new fiver. Generally we love it. Everything truly is functional and working EXCEPT 1)B...

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No votes

Jayco and Highland Ridge Rv Most Critical Reviews

Lowest rated reviews
1

We are having a big issue with hot water tank. Took it up to our dealer where the 5th wheel was bought 3 times. And...

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1

I BOUGHT A NEW 2017 OPEN RANGE AND THE DEALER SHOWED ME THAT THE CHAIRS HAD DAMAGE AND THEY WOULD BE REPLACED, BUT...

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1

This is my brand new jayco pinnacle Rv bought in January 2015 it is also a 2015 Rv after one trip you can see how big...

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1

I have had my open range for a total of 1 month and my DVD player would not work . I thought I would help out I brought...

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Jayco and Highland Ridge Rv Latest Reviews

Recent published reviews
2

We bought a brand new 2019 Jayco Greyhawk. We thought buying new and buying from Jayco would be an upgrade from our...

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1.8

I'm very upset that i have to have 2 doors replaced , they are both bent or warped and do not stay shut. Bad thing is...

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1.5

I own a 2018 330rsts that I bought new, Every time we used it we had problems, fridge not working, lights falling from...

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No votes

My rear awning left side on my 2018 Open Range model #183X387RBS
Vin. #58TCH0BV4J3XF3164 fell down and almost hit a frien...

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Jayco and Highland Ridge Rv Products and Services

Most reviewed product and services
  • Jayco Rv (134 reviews)
  • Jayco Rv Repair (18 reviews)
  • Jayco Trailer (16 reviews)
  • Highland Ridge Rv Rv (7 reviews)
  • 2017 Highland Ridge Rv Open Range 3x Rv (3 reviews)
  • Highland Ridge Rv Customer Care (2 reviews)