PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Highland Ridge Rv and Jayco as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Highland Ridge Rv
Jayco

Highland Ridge Rv and Jayco Overview

Total reviews 27 415
Company responses 0 0
Issues resolved 0 3

Highland Ridge Rv and Jayco Consumer Ratings

Rank
103 out of 474 in Auto category
728 out of 4432 in Dealers category
Customer service
66 in category
460 in category
Value for money
57 in category
510 in category
Product or Service Quality
131 in category
521 in category
Warranty
51 in category
420 in category

Highland Ridge Rv and Jayco Rating Details

Customer service
1.4 (17 reviews)
1.6 (231 reviews)
Reviewer's quote

...Worst customer service ever !! I paid $40K for a camper I can’t even use..

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...I actually expected customer service to come through with some sort of compensation for our time and out of pocket expense fixing/averting problems. To their credit, Jayco and the dealership have fixed every issue we've had. Thank God they have a good warranty - because you need it...

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Value for money
1.5 (15 reviews)
1.8 (200 reviews)
Reviewer's quote

...We paid a lot of money for our 3X397FBS They have put us off until the warranty ran out now they just say the warranty has expired. I will never buy a new RV again from Anybody!..

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We want nothing more than to enjoy the product that we spent $70,000+ of our hard earned money on and are more than happy to work with Mr. Bontager and company to resolve this but we will no continue to be ignored. Sincerely, Robert and Star Shifflett owners of Traveling Nightmare aka 2019 Jayco...

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Product or Service Quality
1 (15 reviews)
1.6 (217 reviews)
Reviewer's quote

...I feel this company does not stand behind their product and neither does the dealer that sold it..

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The Jayco JayFlight Rocky Mountain Edition that I purchased brand new in Sept, 2019 has been in the service bays longer than its been in backyard to start; lets start the list::: first night me and my wife fell through the bed into the storage compartment, screws were too short from the...

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Warranty
1.5 (12 reviews)
1.9 (188 reviews)
Reviewer's quote

...Highland Ridge refused to cover the claim because it was two weeks past the one year craftsmanship warranty. At 1 year 9 months the floor separated from the wall in the dinning slide out. The service center discovered the floor was not properly secured during manufacturing...

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...He had a warranty problem and Grand Design over-nighted him the parts and then sent a mobile tech to his location to do the repair!! Now thats great customer service! Come on Jayco!..

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Highland Ridge Rv and Jayco Pros and Cons

Pros
  • Trailer layout
  • Love the floor plan
  • Floor plan and half ton towable with wd prep
  • Layout and decor of jayco
  • Floor plan layout
  • Warranty work was completed promptly
Cons
  • Rv that they made it was defective
  • Customer service
  • Dishonored warranty
  • Poor quality of construction
  • Customer service
  • Build quality

Highland Ridge Rv and Jayco Most Positive Reviews

Top rated reviews
No votes
5

There is Just no Build quality issues. Jayco still builds the best unit in the industry! 1) the grey water holding tank....

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No votes
5

We have yet to live a week in our new fiver. Generally we love it. Everything truly is functional and working EXCEPT 1)B...

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Highland Ridge Rv and Jayco Most Critical Reviews

Lowest rated reviews
1

I BOUGHT A NEW 2017 OPEN RANGE AND THE DEALER SHOWED ME THAT THE CHAIRS HAD DAMAGE AND THEY WOULD BE REPLACED, BUT...

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1

We are having a big issue with hot water tank. Took it up to our dealer where the 5th wheel was bought 3 times. And...

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1

I have had my open range for a total of 1 month and my DVD player would not work . I thought I would help out I brought...

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1

This is my brand new jayco pinnacle Rv bought in January 2015 it is also a 2015 Rv after one trip you can see how big...

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Highland Ridge Rv and Jayco Latest Reviews

Recent published reviews
1.8

I'm very upset that i have to have 2 doors replaced , they are both bent or warped and do not stay shut. Bad thing is...

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1

The Jayco JayFlight Rocky Mountain Edition that I purchased brand new in Sept, 2019 has been in the service bays longer...

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No votes

My rear awning left side on my 2018 Open Range model #183X387RBS
Vin. #58TCH0BV4J3XF3164 fell down and almost hit a frien...

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2.5

I can not leave my 2020 Jayco Eagle at the dealers. They will keep it for weeks and I need it.
A fellow traveler and next...

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Highland Ridge Rv and Jayco Products and Services

Most reviewed product and services
  • Highland Ridge Rv Rv (7 reviews)
  • 2017 Highland Ridge Rv Open Range 3x Rv (3 reviews)
  • 2016 Highland Ridge Rv Light Rv (2 reviews)
  • Jayco Rv (134 reviews)
  • Jayco Rv Repair (18 reviews)
  • Jayco Trailer (17 reviews)