PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Higher Speed Internet and Roadrunner as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Higher Speed Internet
Roadrunner

Higher Speed Internet and Roadrunner Overview

Total reviews 1 54
Company responses 0 0
Issues resolved 0 0

Higher Speed Internet and Roadrunner Consumer Ratings

Rank
115 out of 1440 in Telecommunications category
281 out of 1440 in Telecommunications category
Customer service
477 in category
226 in category
Value for money
25 in category
221 in category
Reliability
407 in category
259 in category
Website
57 in category
87 in category

Higher Speed Internet and Roadrunner Rating Details

Customer service
1 (1 review)
1.3 (9 reviews)
Reviewer's quote

...Sometimes good service and sometimes really bad. they had upgrades and faster internet so I bit. Upped my speed and paid more and decided to stream Tv...

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...I will have to lie about my problem to get a technical service guy to come to the house only to have him tell me he doesn't understand the email software. SPECTRUM IS TOTALLY IGNORANT OF CUSTOMER'S NEEDS AS WELL AS THE LEVEL OF SUPPORT THEY ARE WILLING TO PAY. ..

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Value for money
4 (1 review)
1.5 (6 reviews)
Reviewer's quote

No items

...I called in and had them refund me the money. Why do I have to write 100 words in a review, this is flipping ***, an complete wa st e of ti me. Wh y do I ha ve to ke ep wr it ing th is st up id sh it...

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Reliability
1 (1 review)
1.3 (8 reviews)
Reviewer's quote

No items

I HAVE NO IDEA WHO THESE JOKERS ARE. THEY CHARGED MY CARD AND I HAVE NO IDEA WHO THEY ARE. I THINK THEY WERE HOPING I'D MISS THE CHARGE. THIS SHOULD BE FRAUD AND PUNISHABLE AS A CRIME! THEY MADE ME WAIT ON HOLD FOR NEARLY 30 MIN TO CANCEL THE FRAUDULENT CHARGE.

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Website
3 (1 review)
2.6 (7 reviews)
Reviewer's quote

No items

Don't give them any payment details - I called the credit card company and got them to block any requests for payment from Road Runner. They charge an unwanted VIP membership without any warning. This is a scam trick. If you call Road Runner they put you on a long hold so don't waste your time with...

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Higher Speed Internet and Roadrunner Pros and Cons

Pros
  • Speed price
  • Shoes
  • Internet servive is excellent
  • Your e-mail is useless
Cons
  • Horrible customer service and the passive agressive owner
  • Vip automatic renewal
  • Unwanted subscription that i canceled and was still charged
  • Given unwanted subscription

Higher Speed Internet and Roadrunner Most Positive Reviews

Top rated reviews
No votes
4.5

September 2015

I also had the annual renewal charges. I looked and saw that I purchased the shoes in 2012, and had been...

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No votes
No votes

Higher Speed Internet and Roadrunner Most Critical Reviews

Lowest rated reviews
2.3

I have had this internet provider for over a year. Plagued by many problems. Sometimes good service and sometimes...

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1

I bought shoes, cheaper with membership then returned shoes the next day and cancelled membership....and they have been...

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No votes
1

Found to my great surprise $27.99 charge for membership. Am calling my bank immediately to report scam.

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Higher Speed Internet and Roadrunner Latest Reviews

Recent published reviews
No votes
1

I HAVE NO IDEA WHO THESE JOKERS ARE. THEY CHARGED MY CARD AND I HAVE NO IDEA WHO THEY ARE. I THINK THEY WERE HOPING I'D...

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No votes
1

Ordered a set of Nike running shorts. Available when purchased on web site. Received notification, that they were...

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Higher Speed Internet and Roadrunner Products and Services

Most reviewed product and services
  • Higher Speed Internet Internet Service (1 review)
  • Roadrunner Membership (17 reviews)
  • Roadrunner Vip Membership (9 reviews)