PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sears and Hhgregg as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sears
Hhgregg

Sears and Hhgregg Overview

Total reviews
6193
1113
Company responses
894
0
Issues resolved
39
3

Sears was first mentioned on PissedConsumer on Jun 20, 2007 and since then this brand received 6193 reviews. It is 5080 reviews more than Hhgregg received since Feb 16, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Sears customer support team than with Hhgregg customer service.

Sears and Hhgregg Consumer Ratings

Rank
66 out of 483 in Supermarkets and Malls category
280 out of 2624 in Appliances and Electronics category
Customer service
76 in category
266 in category
Product or Service Quality
71 in category
168 in category
Staff
69 in category
183 in category

Sears and Hhgregg Rating Details

Customer service
1.2 (1795 reviews)
1.3 (271 reviews)
Reviewer's quote

...Customer service was worthless, kind, but worthless which is still worthless..

Beverly L

I called HHgreg customer service and they sent me out the paperwork to cancel and get a refund so i filled it out and sent it in and its been months and I'm still waiting for my refund. I've tried calling customer service but the phone numbers are either busy all the time or it hangs up after afew...

Ranada
Product or Service Quality
1.6 (1432 reviews)
1.8 (225 reviews)
Reviewer's quote

Customer service was absolutely no help. All I knew is that they said THEY canceled my layaway because the item ran out of stock! Nobody called me ahead of time and offered any resolution to the problem, they just canceled my way away and did not even tell me. Meanwhile, I have food slowly rotting...

Christy F

I went to the web site and filed a claim for a LG refrigerator (we bought last Jan with an extended warranty) I got a confirmation that a service person would be in 3 days, but they never showed up. I finally got a hold of the service person and he said he was wanting for the parts. That was 3...

Art T
Staff
1.5 (1415 reviews)
1.7 (182 reviews)
Reviewer's quote

...Untrained staff and IT personnel. Not to mention fraudulent delivery team that said a replacement was delivered to me today when nothing was delivered. I won't only avoid this company, I'll tell whoever cares to listen...

Okey O

My wife and O were set to be out of town and had to reschedule our trip twice because of the poor service and incompetence of the HH Gregg staff. It is now nine days later, and we still do not have a working refrigerator, nor are we sure that the order will actually arrive on Monday, as we were...

PissedConsumer954413

Sears and Hhgregg Pros and Cons

Pros
  • Price
  • I will like it when they are out of business
  • Product
  • Nice salesman
  • Good product
  • Refrigerator
Cons
  • Poor customer service
  • Delivery experience
  • Customer service
  • Customer service
  • Do not care about problem
  • Warranty

Sears and Hhgregg Most Positive Reviews

Top rated reviews
5

I purchased model # 358341950 which is a 18" 42cc chainsaw with extra 14" bar & chain. It was $119.88 on clearance....

5

I complained for months about my service experience with my new refrigerator. I used regular and extended warranty...

Sears and Hhgregg Most Critical Reviews

Lowest rated reviews
1

My Mother had a warranty on her air conditioner, a PAID for warranty at that. She has been without a air conditioner...

1

I got this Sharp TV 60" it has never worked since I got it when I called hhgregg this grunt was so rude and then told...

Sears and Hhgregg Latest Reviews

Recent published reviews
1

I bought a Kenmore Elite refrigerator. After taxes, it cost about 3000.00. The compressor failed after three years, 130...

Read all 6193 reviews
1

Bought a dishwasher and 5 year premium warranty. Have tried to get service on it. NO ONE answers. It is total BS that...

Read all 1113 reviews

Sears and Hhgregg Products and Services

Most reviewed product and services
  • Sears Repair (508 reviews)
  • Sears Delivery Service (478 reviews)
  • Sears Customer Care (462 reviews)
  • Hhgregg Manager (110 reviews)
  • Hhgregg Warranty (100 reviews)
  • Hhgregg Delivery Service (79 reviews)