PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hhgregg and Sears as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hhgregg
Sears

Hhgregg and Sears Overview

Total reviews
1117
6282
Company responses
0
872
Issues resolved
3
40

Hhgregg and Sears Consumer Ratings

Rank
308 out of 1791 in Appliances and Electronics category
81 out of 323 in Supermarkets and Malls category
Customer service
277 in category
84 in category
Product or Service Quality
183 in category
80 in category
Website
238 in category
75 in category
Price Affordability
215 in category
74 in category

Hhgregg and Sears Rating Details

Customer service
1.3 (272 reviews)
1.2 (1835 reviews)
Reviewer's quote

I called HHgreg customer service and they sent me out the paperwork to cancel and get a refund so i filled it out and sent it in and its been months and I'm still waiting for my refund. I've tried calling customer service but the phone numbers are either busy all the time or it hangs up after afew...

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...Ive spoken to several customer service representatives, no refund has been issued. Im told to wait for Sears 3rd patty seller to contact you..

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Product or Service Quality
1.8 (225 reviews)
1.6 (1467 reviews)
Reviewer's quote

I went to the web site and filed a claim for a LG refrigerator (we bought last Jan with an extended warranty) I got a confirmation that a service person would be in 3 days, but they never showed up. I finally got a hold of the service person and he said he was wanting for the parts. That was 3...

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...I call customer service n no one is able to help. Put on hold for up to an hr. At fedex, only a label was created and the item i ordered has not been picked up, fedex does not have it in their possession...

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Website
2 (195 reviews)
1.8 (1421 reviews)
Reviewer's quote

...They gave me a website and a phone no to get a shipping label and none of the auth no work the other no they give to follow up does not work. The helpdesk email does not work or no on replies. This is unacceptable..

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I have tried numerous times to go on the Shop Your Way website where you are supposed to be able to spend points awarded on a Sears credit card (which has been changed to Shop Your Way) and also supposed to be good at KMart. We have neither of those stores in our area, but one is supposed to go...

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Price Affordability
2.6 (192 reviews)
2.2 (1250 reviews)
Reviewer's quote

I ordered a refrigerator (widely available at the same price) online because they said they could deliver on a specific date when I was going to be home to wait for it. They confirmed the date. A week later, they emailed me to say they were going to deliver the next day (not the day they promised)...

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I have loved Sears appliances for years and I just cant get the refrigerator I want at the great price because Sears does not care about its customers time, does not value customer loyalty and we are still without a refrigerator and Sears could care less. Customers deserve better and expect...

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Hhgregg and Sears Pros and Cons

Pros
  • Nice salesman
  • Good product
  • Refrigerator
  • Price
  • I will like it when they are out of business
  • Product
Cons
  • Customer service
  • Do not care about problem
  • Warranty
  • Poor customer service
  • Delivery experience
  • Customer service

Hhgregg and Sears Most Positive Reviews

Top rated reviews
5

I complained for months about my service experience with my new refrigerator. I used regular and extended warranty...

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5

I purchased model # 358341950 which is a 18" 42cc chainsaw with extra 14" bar & chain. It was $119.88 on clearance....

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5

My TV went out on the morning of Friday, November 25, 2016. I dropped it off for repairs and took that to mean I can...

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5

We bought a new craftsman lawn trator, this is the second season, warrenty out by one month. Uses 1/2 quart of oil...

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Hhgregg and Sears Most Critical Reviews

Lowest rated reviews
1

I got this Sharp TV 60" it has never worked since I got it when I called hhgregg this grunt was so rude and then told...

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1

My Mother had a warranty on her air conditioner, a PAID for warranty at that. She has been without a air conditioner...

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1

My experience purchasing a Toshiba dryer from HHGregg was pleasant until the installation crews arrived. After a...

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1

Bought tires there and cant even get car in to get tires serviced. 1 person working counter and one person working in...

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Hhgregg and Sears Latest Reviews

Recent published reviews
No votes

My tv needs hdmi part it fell back into the tv

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No votes

A new refrigerator that lasted only 3 years.

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No votes

I need a costumer service about my warranty

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No votes

I have been trying to have a day to change the ship to address. Needs to go to my billing address and not to Roswell

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Hhgregg and Sears Products and Services

Most reviewed product and services
  • Hhgregg Manager (110 reviews)
  • Hhgregg Warranty (101 reviews)
  • Hhgregg Delivery Service (79 reviews)
  • Sears Repair (512 reviews)
  • Sears Delivery Service (481 reviews)
  • Sears Customer Care (467 reviews)