PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hhgregg and Sears as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hhgregg
Sears

Hhgregg and Sears Overview

Total reviews
1113
6095
Company responses
0
895
Issues resolved
3
38

Sears was first mentioned on PissedConsumer on Jun 20, 2007 and since then this brand received 6095 reviews. It is 4982 reviews more than Hhgregg received since Feb 16, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Sears customer support team than with Hhgregg customer service.

Hhgregg and Sears Consumer Ratings

Rank
275 out of 2894 in Appliances and Electronics category
67 out of 614 in Supermarkets and Malls category
Customer service
259 in category
75 in category
Product or Service Quality
167 in category
69 in category
Website
226 in category
66 in category

Hhgregg and Sears Rating Details

Customer service
1.3 (271 reviews)
1.2 (1749 reviews)
Reviewer's quote

No tienen a personal que hable español..Yo no hablo ingles

Cheyla

bottom was off it i used the chat with customer service and she sent me a return label to send back damaged one I thought they would just send me another to replace but NO you have to get a refund of money which takes 5 to 10 days to get back and order a new one and pay again I am on a budget so if...

Vanice
Product or Service Quality
1.8 (225 reviews)
1.6 (1393 reviews)
Reviewer's quote

I went to the web site and filed a claim for a LG refrigerator (we bought last Jan with an extended warranty) I got a confirmation that a service person would be in 3 days, but they never showed up. I finally got a hold of the service person and he said he was wanting for the parts. That was 3...

Art T

I was in key west for vacation I was a little depress walking in the an asking for help didn't quite get the young ladies name but she had long blonde hair and walking like she was an important so I believe it was the back of the store and ask the young lady who had name tag her name was Grace she...

Fran W
Website
2 (195 reviews)
1.8 (1359 reviews)
Reviewer's quote

...They gave me a website and a phone no to get a shipping label and none of the auth no work the other no they give to follow up does not work. The helpdesk email does not work or no on replies. This is unacceptable..

PissedConsumer1118071

I have tried numerous times to go on the Shop Your Way website where you are supposed to be able to spend points awarded on a Sears credit card (which has been changed to Shop Your Way) and also supposed to be good at KMart. We have neither of those stores in our area, but one is supposed to go...

PissedConsumer1714828

Hhgregg and Sears Pros and Cons

Pros
  • Nice salesman
  • Good product
  • Refrigerator
  • Price
  • I will like it when they are out of business
  • Product
Cons
  • Customer service
  • Do not care about problem
  • Warranty
  • Poor customer service
  • Delivery experience
  • Customer service

Hhgregg and Sears Most Positive Reviews

Top rated reviews
5

I complained for months about my service experience with my new refrigerator. I used regular and extended warranty...

5

I purchased model # 358341950 which is a 18" 42cc chainsaw with extra 14" bar & chain. It was $119.88 on clearance....

Hhgregg and Sears Most Critical Reviews

Lowest rated reviews
1

I got this Sharp TV 60" it has never worked since I got it when I called hhgregg this grunt was so rude and then told...

1

My Mother had a warranty on her air conditioner, a PAID for warranty at that. She has been without a air conditioner...

Hhgregg and Sears Latest Reviews

Recent published reviews
1

Bought a dishwasher and 5 year premium warranty. Have tried to get service on it. NO ONE answers. It is total BS that...

Read all 1113 reviews
1.3

I bought an Kenmore elite Refrigerator from them in 2016 and have had nothing but trouble out of this refrigerator from...

Read all 6095 reviews

Hhgregg and Sears Products and Services

Most reviewed product and services
  • Hhgregg Manager (110 reviews)
  • Hhgregg Warranty (100 reviews)
  • Hhgregg Delivery Service (79 reviews)
  • Sears Repair (505 reviews)
  • Sears Delivery Service (475 reviews)
  • Sears Customer Care (449 reviews)