PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hhgregg and Sears Home Services as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hhgregg
Sears Home Services

Hhgregg and Sears Home Services Overview

Total reviews
1118
2017
Company responses
0
0
Issues resolved
3
7

Hhgregg and Sears Home Services Consumer Ratings

Rank
315 out of 1791 in Appliances and Electronics category
166 out of 920 in Household Services category
Customer service
294 in category
113 in category
Product or Service Quality
193 in category
103 in category
Website
239 in category
103 in category
Price Affordability
219 in category
111 in category

Hhgregg and Sears Home Services Rating Details

Customer service
1.3 (272 reviews)
1.1 (833 reviews)
Reviewer's quote

I called HHgreg customer service and they sent me out the paperwork to cancel and get a refund so i filled it out and sent it in and its been months and I'm still waiting for my refund. I've tried calling customer service but the phone numbers are either busy all the time or it hangs up after afew...

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...Call customer service and was told next available appt is 3 weeks away. I am going to cancel but I have 2k in credits that I will loose so I am having them send me the contract to review. My frustration is over the top at this point..

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Product or Service Quality
1.8 (226 reviews)
1.3 (672 reviews)
Reviewer's quote

I went to the web site and filed a claim for a LG refrigerator (we bought last Jan with an extended warranty) I got a confirmation that a service person would be in 3 days, but they never showed up. I finally got a hold of the service person and he said he was wanting for the parts. That was 3...

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...I have been trying to get service. Every part replaced has failed and refrigerator problems have progressed from failed icemaker, as well as, it;s replacement, to replaced compressor and it's failure. No refrigerator since 27 July..

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Website
2 (195 reviews)
1.7 (586 reviews)
Reviewer's quote

...They gave me a website and a phone no to get a shipping label and none of the auth no work the other no they give to follow up does not work. The helpdesk email does not work or no on replies. This is unacceptable..

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...Website after registering with them, the option to place service does not work. they advertise but don't deliver. the value is not worth the headaches and lost of work hours waiting..

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Price Affordability
2.6 (192 reviews)
1.7 (575 reviews)
Reviewer's quote

I ordered a refrigerator (widely available at the same price) online because they said they could deliver on a specific date when I was going to be home to wait for it. They confirmed the date. A week later, they emailed me to say they were going to deliver the next day (not the day they promised)...

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Thankfully I declined to pay for him to "fix" it and ordered the part he said it "needed" for half the price. Also thankfully I was able to return it to Amazon for full refund. I wish Amazon had a repair service? Sears Home Services, A&E , Sears MyHome or whatever they are called are the absolute...

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Hhgregg and Sears Home Services Pros and Cons

Pros
  • Nice salesman
  • Good product
  • Refrigerator
  • Technician
  • How sear was 10 yrs ago
  • Sales people were nice
Cons
  • Customer service
  • Do not care about problem
  • Warranty
  • Poor customer service
  • Inability to repair
  • Lack of customer service

Hhgregg and Sears Home Services Most Positive Reviews

Top rated reviews
5

I complained for months about my service experience with my new refrigerator. I used regular and extended warranty...

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5

After 3 years and numerous repairs (all 3 doors replaced, electronic board replaced, ice maker repair, now it stops...

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5

My TV went out on the morning of Friday, November 25, 2016. I dropped it off for repairs and took that to mean I can...

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5

The repairman showed exactly on time. He was very polite, and knowledgeable. I am a do it your selfer with little know...

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Hhgregg and Sears Home Services Most Critical Reviews

Lowest rated reviews
1

I got this Sharp TV 60" it has never worked since I got it when I called hhgregg this grunt was so rude and then told...

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1

It cost me $95 to learn never to call Sears Appliance Repair again.

I agreed to the minimum $95 charge just for a hous...

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1

My experience purchasing a Toshiba dryer from HHGregg was pleasant until the installation crews arrived. After a...

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1

After spending over 8K on all new top of the line kitchen appliances in 03/2014 (which was worst than purchasing a new c...

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Hhgregg and Sears Home Services Latest Reviews

Recent published reviews
1

When a Manager calls the customer, he has to be professional. This guy thinks he is god. I won't doubt he gets fired fro...

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1.4

My refrigerator broke in mid-May. Three times, a technician came to fix it. Each appointment was two to three weeks...

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No votes

My tv needs hdmi part it fell back into the tv

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1

They never showed up for 2 repair appointments. They were listed under A &;;;;;;;;;;;;;;;;; E repair service. Ive...

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Hhgregg and Sears Home Services Products and Services

Most reviewed product and services
  • Hhgregg Manager (110 reviews)
  • Hhgregg Warranty (101 reviews)
  • Hhgregg Delivery Service (79 reviews)
  • Sears Home Services Refrigerator Repair (252 reviews)
  • Sears Home Services Washing Machine Repair (136 reviews)
  • Sears Home Services Customer Care (135 reviews)