PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hhgregg and Lowes as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hhgregg
Lowes

Hhgregg and Lowes Overview

Total reviews
1117
5338
Company responses
0
3
Issues resolved
3
53

Hhgregg and Lowes Consumer Ratings

Rank
313 out of 1794 in Appliances and Electronics category
68 out of 320 in Supermarkets and Malls category
Customer service
281 in category
76 in category
Product or Service Quality
188 in category
71 in category
Website
240 in category
52 in category
Price Affordability
214 in category
59 in category

Hhgregg and Lowes Rating Details

Customer service
1.3 (272 reviews)
1.4 (1949 reviews)
Reviewer's quote

I called HHgreg customer service and they sent me out the paperwork to cancel and get a refund so i filled it out and sent it in and its been months and I'm still waiting for my refund. I've tried calling customer service but the phone numbers are either busy all the time or it hangs up after afew...

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...Could not get through to anyone in customer service. To say they are incompetent is being generous. One rep even said that they did not sell the item that i had purchased!!!!..

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Product or Service Quality
1.8 (225 reviews)
1.9 (1521 reviews)
Reviewer's quote

I went to the web site and filed a claim for a LG refrigerator (we bought last Jan with an extended warranty) I got a confirmation that a service person would be in 3 days, but they never showed up. I finally got a hold of the service person and he said he was wanting for the parts. That was 3...

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...I'm speaking of assistant managers, customer service counter clerks, sales clerks and the people who work in their installation dept. You took $1,435. 20 from me on May 6, 2020 and as of this writing I still do not have a water heater installed in my home and you have my money...

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Website
2 (195 reviews)
2.4 (1498 reviews)
Reviewer's quote

...They gave me a website and a phone no to get a shipping label and none of the auth no work the other no they give to follow up does not work. The helpdesk email does not work or no on replies. This is unacceptable..

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...I checked the website when I left, it says 180 days ( he lied ) I said can you make it good , he said I can but I won't. Power Play- was in business 39 years managed a lot of folks I know that play. I disliked people that used power to feel important...

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Price Affordability
2.6 (192 reviews)
2.6 (1440 reviews)
Reviewer's quote

I ordered a refrigerator (widely available at the same price) online because they said they could deliver on a specific date when I was going to be home to wait for it. They confirmed the date. A week later, they emailed me to say they were going to deliver the next day (not the day they promised)...

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...Stating that they didn't know who priced it at the price listed. I have pictures to prove my case and the store has video of me arriving. Why is lowes refusing to honor their priced product...

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Hhgregg and Lowes Pros and Cons

Pros
  • Nice salesman
  • Good product
  • Refrigerator
  • Product
  • Location
  • Price
Cons
  • Customer service
  • Do not care about problem
  • Warranty
  • Customer service
  • Customer service received
  • Service

Hhgregg and Lowes Most Positive Reviews

Top rated reviews
5

I complained for months about my service experience with my new refrigerator. I used regular and extended warranty...

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5

ok *** lips this is what hapend i went to lowes to by a gas chain saw on the shelf it clearly says gas chain saw so u...

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5

My TV went out on the morning of Friday, November 25, 2016. I dropped it off for repairs and took that to mean I can...

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5

I recently remodeled my bathroom with the PSI in Kissimmee, fl. It was absolutely a smooth sailing experience. The...

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Hhgregg and Lowes Most Critical Reviews

Lowest rated reviews
1

I got this Sharp TV 60" it has never worked since I got it when I called hhgregg this grunt was so rude and then told...

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1

Contracted lowes for new roof, installers arrive, start bringing shingles up and I asked where did you get those., they...

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1

My experience purchasing a Toshiba dryer from HHGregg was pleasant until the installation crews arrived. After a...

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1

PURCHASED A FRIDGE, IT STOPPED WORKING 2 MONTHS LATER! I HAVE GONE THROUGH ALL HOOPS WITH THEM ALONG WITH TERMS AND...

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Hhgregg and Lowes Latest Reviews

Recent published reviews
No votes

My tv needs hdmi part it fell back into the tv

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1.6

Estoy muy disgustada con El servicio al cliente ayer mayo 31 compre u. Shed 7×7 por internet, cuando fui a recogerlo man...

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No votes

I need a costumer service about my warranty

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3.8

I have metal fragments in both knees and sometimes its painful to walk. I can go online and order what I need. But not...

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Hhgregg and Lowes Products and Services

Most reviewed product and services
  • Hhgregg Manager (110 reviews)
  • Hhgregg Warranty (101 reviews)
  • Hhgregg Delivery Service (79 reviews)
  • Lowes Customer Care (513 reviews)
  • Lowes Delivery Service (357 reviews)
  • Lowes Manager (302 reviews)