PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hewlett Packard and Lenovo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hewlett Packard
Lenovo

Hewlett Packard and Lenovo Overview

Total reviews
503
242
Company responses
0
0
Issues resolved
2
3

Hewlett Packard and Lenovo Consumer Ratings

Rank
359 out of 1775 in Appliances and Electronics category
370 out of 1775 in Appliances and Electronics category
Customer service
247 in category
321 in category
Website
355 in category
348 in category
Product or Service Quality
348 in category
246 in category
Price Affordability
305 in category
337 in category

Hewlett Packard and Lenovo Rating Details

Customer service
1.3 (132 reviews)
1.2 (99 reviews)
Reviewer's quote

It was very very disappointing how customer service handled this case. Initially they agreed to do something about it and then slowly changed it to company policies and procedures. I kindly requesting HP CEO or higher officials to have a look at this matter and take my customer feedback would help...

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I call customer service the immediately asked me for $39 and say it was a software issue. This is supposed to be a brand new product it should work!So they took my money, transferred me to the tech department,And I said on the phone for 123 minutes on hold before I hung up. I called the next day...

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Website
1.7 (118 reviews)
1.8 (82 reviews)
Reviewer's quote

When I follow the rabbit's trail to that portion of the HP website which ostensibly will let me print out a return label, all I have been able to find is information on ordering a return envelope or box, which I already have. I trolled this portion of the HP website for over half an hour trying to...

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...I took the screenshot of the product description from their website as well on Friday (attached) so that i can show them if needed. 8. Today 11/11/2019 after trying for 7 times i gave up...

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Product or Service Quality
1.2 (116 reviews)
1.5 (94 reviews)
Reviewer's quote

...Not the visiting service engineer. I did not receive an email post the first inspection, no call, no service request number. This inspector wasn't reachable...

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...The customer care has the same memorized response of send the product to depot and now they say they can't help as its out of warranty. I would like a refund as being a student it was a very big investment hoping that it will last long..

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Price Affordability
2.2 (105 reviews)
2.1 (71 reviews)
Reviewer's quote

Within this period I signed for Instant Ink, a monthly program that allows you to print a number of copies for a fair price. As my first printer didn't work at all, I cancelled the program, why pay a monthly fee for no printer? The new printer came without cartridges. I opened the box and right...

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...) A low price laptop computer, but an over-priced PAPERWEIGHT? :sad: Let the buyer beware :sad:..

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Hewlett Packard and Lenovo Pros and Cons

Pros
  • Used to have good customer service
  • Past sales
  • I contacted hp customer service and also chat
  • Product
  • Products when they work
  • Price
Cons
  • Customer service
  • Products
  • Issue remains unresolved
  • Customer service
  • Spending hours with customer service
  • Service is the worse

Hewlett Packard and Lenovo Most Positive Reviews

Top rated reviews
5

I have been a loyal HP customer for MANY years, with laptop and desktop PC's, and especially PRINTERS. HP has been an...

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5

Automatic fans off power off

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5

Along with the advancement of technology, various errors have started to interrupt daily printing work. An unprecedented...

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4

I have bought Lenovo U530 touch in Oct'14 from US and after 7 months of usage hinge connectivity ripped off from panel....

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Hewlett Packard and Lenovo Most Critical Reviews

Lowest rated reviews
1

Late 2010, I purchased an HP Pavilion dv7-3188cl Entertainment Notebook laptop with extended an extended. In early 2012...

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1

On July 26th, 2014, I ordered the Thinkpad laptop, E431 62771H9 from www.suning.com, which is the online store of Suning...

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1

My HP Envy 4500 printer wasn't working, so I contacted the online support site. After 3 people told me they could help...

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1

Let's be clear how the modern PC has come about... one word "INTEROPERABILITY". I have the right to put whatever card,...

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Hewlett Packard and Lenovo Latest Reviews

Recent published reviews
2.2

I have bought HP computers from the beginning of home computers. Nigel Webb was a family member for awhile (HP Security)...

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No votes

I purchased my Lenovo laptop in Jan'20 in Dubai. A month ago, I have realised that my camera was not working and I conta...

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2.2

Your planned obsolenes is extremely ftrustating which we eevtially pa for buy playing a new piece of trchnolgoclu. Not n...

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1

I bought a lenovo that never worked properly and kept freezing. I called tech support and after waiting 48 hours, i got...

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Hewlett Packard and Lenovo Products and Services

Most reviewed product and services
  • Hewlett Packard Laptop (142 reviews)
  • Hewlett Packard Printer (66 reviews)
  • Hewlett Packard Ink Cartridge (37 reviews)
  • Lenovo Laptop (94 reviews)
  • Lenovo Tablet (10 reviews)
  • Lenovo Repair (9 reviews)