PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Usave Car And Truck Rental and Hertz as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Usave Car And Truck Rental
Hertz

Usave Car And Truck Rental and Hertz Overview

Total reviews 110 869
Company responses 0 1
Issues resolved 0 6

Usave Car And Truck Rental and Hertz Consumer Ratings

Rank
120 out of 395 in Rentals category
100 out of 395 in Rentals category
Customer service
65 in category
66 in category
Product or Service Quality
47 in category
61 in category
Price Affordability
79 in category
87 in category
Diversity of Products or Services
80 in category
75 in category

Usave Car And Truck Rental and Hertz Rating Details

Customer service
1.1 (50 reviews)
1.1 (326 reviews)
Reviewer's quote

...U-Save and left message(Never got a response) - Filled out a request to cancel and refund insurance on their website(never got a response) - Called their customer service number who said they could not help - Sent emails to all U-Save addresses I could find outlining my issue and providing documents proving I had liability coverage - Heard back from their corporate, and they reduced the daily charge from 16. 99 to 8. 50 per day for insurance I did not need or want! - Still have rental car and will by pursuing this further with:...

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Your customer service line is incompetent in that tgey cant get me to the correct department nd they can't speak correctly! They can't speak English, we don't need to be stalked, and we don't want our lives and data jeopradized by foreigners. You need to base all America calls and Canadian based...

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Product or Service Quality
1.5 (42 reviews)
1.4 (278 reviews)
Reviewer's quote

At least the guy I was interacting with directly maintained more professionalism and customer service. He explained I don't have to sign anything and not to worry about any claims. My recommendation is be cautious about renting from this location particularly if you feel forced into paying for...

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...45 Diamond fuel system service = 283. 50 Fixing the Powertrain Control Unit that just coincidentally stopped working while at their shop =574. 20 GRAND TOTAL = over $2000..

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Price Affordability
1.8 (39 reviews)
1.7 (253 reviews)
Reviewer's quote

...Was happy before, because cars have a good price and are clean, no matteralways return money late. But now is not money back..

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This morning I have been online and on the phone checking, mind you, checking on the price for a truck rental. I finally get Hertz and before they can tell me what the daily rental of a truck, they ran me through a reservation minus card numbers, right. When I told her it would be a debit, she went...

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Diversity of Products or Services
1.6 (38 reviews)
1.7 (256 reviews)
Reviewer's quote

...Do Not utilize this companies services. They charge you for picking you up at the airport and dropping you off 20% of your complete bill (including the $20/day of insurance) and you have to pay it, because you are already 10 miles from the airport with nothing and no one else around..

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...The customer services was so go at this location I thought the people working there owned that particular Hertz, this will be the only location I got to in the future!..

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Usave Car And Truck Rental and Hertz Pros and Cons

Pros
  • Fair pricing of the rental
  • Clean vehicle
  • Price and desk people
  • Location
  • Cleanliness of vehicle
  • Pathetic
Cons
  • Wont return the deposit months later
  • Worse service ever
  • U-save
  • Customer service
  • Lack of customer service now horrific billing practices
  • Rude and not caring staff working the booth

Usave Car And Truck Rental and Hertz Most Positive Reviews

Top rated reviews
4.3

We go to Costa Rica, near Liberia, for the month of January each year. We have had varying degrees of success in...

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5

I took my family including my 6 yr old granddaughter who is in remishion of brain cancet to florida for thanksgiving..i...

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3.6

Rent 4 times from USave/Miami and always ask for a secure deposit $250 charged inmediately... and always I have to wait...

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5

I noticed some weeks ago the position taken by Hertz concerning the NRA; my understanding is that Hertz (and the other “...

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Usave Car And Truck Rental and Hertz Most Critical Reviews

Lowest rated reviews
1

1. Didn't have the car we had reserved.
2. The car we took failed to start an hour after we got it.
3. 3-4 hours spent g...

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1

Prepaid for rental car weeks in advance of my planned trip. I noticed they had no problem taking my money, but when I...

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1

I reserved through Expedia, and went from NYC to Newark airport to pick up my car. When I got there, I was told they do...

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1

We were talked into a bigger car in Ireland. It ran poorly and was hard to start, and way too big. We stopped at the...

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Usave Car And Truck Rental and Hertz Latest Reviews

Recent published reviews
No votes

I rented a vehicle to go to a funeral up north. I came back a day early and asked if the gas was in the correct place...

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No votes

I attempted to write an e-mail and I got a message stating 500- Internal Server Error.
I am writing to get a 2019 summary...

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1

- Rented car through car.rentals.com and was quoted $92.78 for 7 days
- Nothing in that agreement stated anything about a...

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2

I attempted to write an e-mail and I got a message stating 500- Internal Servor error.
I am wriring to get a 2019 summary...

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Usave Car And Truck Rental and Hertz Products and Services

Most reviewed product and services
  • Usave Car And Truck Rental Car Rental (67 reviews)
  • Usave Car And Truck Rental Car Rental Booking (3 reviews)
  • Usave Car And Truck Rental Mitsubishi Car Rental (1 review)
  • Hertz Car Rental (486 reviews)
  • Hertz Car Rental Booking (31 reviews)
  • Hertz Manager (27 reviews)