PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Payless Car Rental and Hertz as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Payless Car Rental
Hertz

Payless Car Rental and Hertz Overview

Total reviews
497
838
Company responses
0
1
Issues resolved
3
5

Payless Car Rental and Hertz Consumer Ratings

Rank
113 out of 387 in Rentals category
99 out of 387 in Rentals category
Customer service
76 in category
74 in category
Discounts and Special Offers
77 in category
55 in category
Diversity of Products or Services
91 in category
80 in category
Product or Service Quality
80 in category
70 in category

Payless Car Rental and Hertz Rating Details

Customer service
1.1 (214 reviews)
1.1 (310 reviews)
Reviewer's quote

...Customer service was also no help. He just kept repeating its going to take 14 days to get my money back if it was actually cancelled. Horrible comprehension of the issue a hand..

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I have been on hold with customer service three times - twice for over 35 minutes only to be disconnected and once I couldn't wait any longer after over 30 minutes. You'd think a company that is struggling financially would be happy to have someone want to pay them $99 to join a program they...

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Discounts and Special Offers
1.4 (168 reviews)
1.5 (233 reviews)
Reviewer's quote

...Enterprise was very helpful and did give us some discounts. This is apparently a common situation in Tampa. I will never use Payless again..

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...When we got there they told me I had ordered the managers special Whitch was an extended cab pickup truck. I told him no I did not, that I new what I had ordered and a pickup truck was NOT it. He told us that if we wanted the small economy car we had to pay $15 more each day...

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Diversity of Products or Services
1.5 (164 reviews)
1.7 (243 reviews)
Reviewer's quote

...52!!! PAYLESS FRAUDULENTLY added Optional Services/Products to the price that I clearly DECLINED on my rental receipt! BEWARE of PAYLESS CAR RENTAL or at least watch the Undercover PAYLESS CAR RENTALScam CBS aired on television. ..

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...The customer services was so go at this location I thought the people working there owned that particular Hertz, this will be the only location I got to in the future!..

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Product or Service Quality
1.3 (161 reviews)
1.4 (263 reviews)
Reviewer's quote

...Their customer service is a joke. Filed a complaint with BBB and Attorney General of Florida. Still waiting to hear from Paycrap..

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... to charges $300 for a smoking charge he says he's seen ashes what he did see ashes but they were from a grill that we move so I've talked to several customer service Representatives in the last one I had on the phone trying to explain the situation was the laughing and making jokes in the background with somebody else I asked her what she was laughing at in she cannot say nothing I knew she was laughing at our situation it made me feel so belittled and taken advantage of I probably will never do business with Hertz ever again this has been the worst experience for my family Not only was our trip room from the start it was ruined all the way to the end thanks Hertz buyer beware ....

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Payless Car Rental and Hertz Pros and Cons

Pros
  • Original rate
  • Unethical hidden charges
  • Advertised rate
  • Location
  • Cleanliness of vehicle
  • Pathetic
Cons
  • Terrible customer service
  • Unethical employees
  • Huge price jump
  • Customer service
  • Lack of customer service now horrific billing practices
  • Rude and not caring staff working the booth

Payless Car Rental and Hertz Most Positive Reviews

Top rated reviews
5

By uderstanding kindnesses and thoughtfulness.

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5

I took my family including my 6 yr old granddaughter who is in remishion of brain cancet to florida for thanksgiving..i...

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5

I left my phone on the bus at the Huston Hobby Air port Location. Demerits not only kept my phone safe, answered it...

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5

I noticed some weeks ago the position taken by Hertz concerning the NRA; my understanding is that Hertz (and the other “...

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Payless Car Rental and Hertz Most Critical Reviews

Lowest rated reviews
1

While visiting Zion National Park last week Of Sept. 2014, my husband and I rented a car from your facility in Vegas. ...

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1

Prepaid for rental car weeks in advance of my planned trip. I noticed they had no problem taking my money, but when I...

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1

This is my first time rent car from Payless. I rent many times with Avis before. And I thought the price is good. It co...

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1

We were talked into a bigger car in Ireland. It ran poorly and was hard to start, and way too big. We stopped at the...

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Payless Car Rental and Hertz Latest Reviews

Recent published reviews
1

Im an active duty Marine that went home for the weekend. I returned the rental at 11pm as stated on my contract and I...

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1.8

Rented a midsize for 1 week with accrued points for drive to Florida. Paid with credit card. Reservation document says...

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1

I rented a car on 4/30 at the NORWITCH DRIVE LOCATION I drove it home less than half an hour they impounded the car out...

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1

I booked a rental car thru Hertz for the Labor Day Weekend 2020. Because of Covid the venue cancelled so i canceled our...

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Payless Car Rental and Hertz Products and Services

Most reviewed product and services
  • Payless Car Rental Car Rental (360 reviews)
  • Payless Car Rental Customer Care (28 reviews)
  • Payless Car Rental Car Rental Booking (10 reviews)
  • Hertz Car Rental (477 reviews)
  • Hertz Customer Care (45 reviews)
  • Hertz Car Rental Booking (31 reviews)