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Hertz

Rentals
  • 3 ISSUES RESOLVED
  • 606 TOTAL REVIEWS
  • $120K CLAIMED LOSSES
  • $480 AVERAGE LOSS
1.6
Customer service
Location
Diversity of Products or Services
Website
Discounts and Special Offers
  • Cleanliness of vehicle 5
  • At the moment not much 4
  • Pathetic 4
  • Picking up the vehicle was ok 2
  • Unless you are very careful 2

Customers don't like

  • Overcharged4
  • Customer service4
  • Incorrect bill3
  • Poor customer service3
  • Lied about returning policy and no reply to complaint3
Delete
  • 3 ISSUES RESOLVED
  • 407 TOTAL REVIEWS
  • $35.8K CLAIMED LOSSES
  • $250 AVERAGE LOSS
1.4
Customer service
Location
Diversity of Products or Services
Website
Discounts and Special Offers
  • Original rate 7
  • Advertised rate 5
  • Reserving online 3
  • Unethical hidden charges 3
  • Woman at the counter 2

Customers don't like

  • Terrible customer service8
  • Concept to cheat people4
  • Unethical employees3
  • Useless customer service3
  • Unexpected add ons upon return3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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