PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Maven Drive and Hertz as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Maven Drive
Hertz

Maven Drive and Hertz Overview

Total reviews
17
802
Company responses
0
1
Issues resolved
0
4

Hertz was first mentioned on PissedConsumer on Nov 19, 2007 and since then this brand received 802 reviews. It is 785 reviews more than Maven Drive received since Aug 11, 2017.

Maven Drive and Hertz Consumer Ratings

Rank
47 out of 892 in Rentals category
85 out of 892 in Rentals category
Product or Service Quality
25 in category
60 in category
Customer service
24 in category
63 in category
Location
39 in category
59 in category

According to consumer ratings and reviews, Maven Drive ranks 38 points higher in the Rentals category than Hertz. People gave Maven Drive 2 stars for Product or Service Quality criterion in Rentals category and it is 118 points higher than the worst rated brand in this category. At the same time, Hertz was rated 1.4 stars for Product or Service Quality criterion in this category and it is 83 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Maven Drive has a higher rating than Hertz. Regarding Location criterion, consumers gave Maven Drive 2.4 stars and it is 73% greater than other in category. Hertz however was rated 2 stars and it is 59% greater than other in category.

Maven Drive and Hertz Rating Details

Product or Service Quality
2 (10 reviews)
1.4 (248 reviews)
Reviewer's quote

THE BOTTOM IS WHAT I WROTE TO THE EMAIL THEY PROVIDED AFTER SPEAKING TO SEVERAL CUSTOMER SERVICE REPS WHO COULDN'T ANSWER NOT ONE OF MY QUESTIONS Hello: I am trying to figure out why my membership aggrement was cancelled. When I call on the phone they said I had a violation, can I know what the...

Malia W

Problems with pick-up (twice in one day)Agent surly, rude, not helpful, left office while dealing with me, ...

leon h
Customer service
1.7 (9 reviews)
1.1 (294 reviews)
Reviewer's quote

Made an email; made a phone call & got the nastiest most vile customer service and thus i made a phone call to my Bank to make a dispute. lets forward to December, my bank made a reversal because Maven returned my money but this is nowhere near true because the following week this same amount was...

u. m

...Their customer service is in on the con. The contract they create after you dispute the claim shows a large “X” in the acceptance box right above your signature..

Jeff S
Location
2.4 (9 reviews)
2 (231 reviews)
Reviewer's quote

Been trying to get into my account for over a year and I constantly call an email with no help. The Email I got on file is Trinitylee709@gmail.com but I dont know the phone number so if it's possible can I get any type of help

Antonio D

... spoke two times with Hertz to retrieve the car, once with the national number (3 weeks after I dropped the car off at Audi) and once with Todd from the Hertz location a month after I dropped the car off at Audi. 4. State Farm told me that Hertz did not follow protocol as far as calling to inform me that my total co...

Laura W

Maven Drive and Hertz Pros and Cons

Pros
  • Nada
  • Zip
  • Zilch
  • Cleanliness of vehicle
  • Pathetic
  • Location
Cons
  • Customer service
  • No contact phone number
  • Inaccessibility or non-existence of an actual maven entity
  • Customer service
  • Lack of customer service now horrific billing practices
  • Customer service and price

Maven Drive and Hertz Most Positive Reviews

Top rated reviews
5

Got locked out just now. My issue was resolved and yes i contacted them

5

I took my family including my 6 yr old granddaughter who is in remishion of brain cancet to florida for thanksgiving..i...

Maven Drive and Hertz Most Critical Reviews

Lowest rated reviews
1

Terrible, terrible experience. Where to begin? To summarize: 1) No telephone contact number for MAVEN "Member...

1

Prepaid for rental car weeks in advance of my planned trip. I noticed they had no problem taking my money, but when I...

Maven Drive and Hertz Latest Reviews

Recent published reviews
1

Been trying to get into my account for over a year and I constantly call an email with no help. The Email I got on file...

Read all 17 reviews
1

Hertz in Katy (Houston) posted this vehicle below as available for purchase with an option to purchase online which I di...

Read all 802 reviews

Maven Drive and Hertz Products and Services

Most reviewed product and services
  • Maven Drive Car Rental (6 reviews)
  • Maven Drive Account (2 reviews)
  • Maven Drive Customer Care (2 reviews)
  • Hertz Car Rental (464 reviews)
  • Hertz Customer Care (44 reviews)
  • Hertz Car Rental Booking (29 reviews)