PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hertz Claim Management and Hertz as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hertz Claim Management
Hertz

Hertz Claim Management and Hertz Overview

Total reviews
84
841
Company responses
0
1
Issues resolved
0
5

Hertz Claim Management and Hertz Consumer Ratings

Rank
178 out of 1283 in Professional Services category
99 out of 387 in Rentals category
Customer service
116 in category
75 in category
Product or Service Quality
121 in category
71 in category
Website
166 in category
81 in category
Value for money
88 in category
75 in category

Hertz Claim Management and Hertz Rating Details

Customer service
1.4 (34 reviews)
1.1 (312 reviews)
Reviewer's quote

...VERY VERY POOR CUSTOMER SERVICE ETIQUETTE !..

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I have been on hold with customer service three times - twice for over 35 minutes only to be disconnected and once I couldn't wait any longer after over 30 minutes. You'd think a company that is struggling financially would be happy to have someone want to pay them $99 to join a program they...

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Product or Service Quality
1.1 (26 reviews)
1.4 (264 reviews)
Reviewer's quote

Worst person ever poor customer service and wants you to not get anything and go away almost 3 months doesn’t want to pay all my bills these people are horrible and I’m going to the insurance board on him he is very rude and should not deal with the public..

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... to charges $300 for a smoking charge he says he's seen ashes what he did see ashes but they were from a grill that we move so I've talked to several customer service Representatives in the last one I had on the phone trying to explain the situation was the laughing and making jokes in the background with somebody else I asked her what she was laughing at in she cannot say nothing I knew she was laughing at our situation it made me feel so belittled and taken advantage of I probably will never do business with Hertz ever again this has been the worst experience for my family Not only was our trip room from the start it was ruined all the way to the end thanks Hertz buyer beware ....

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Website
1.3 (26 reviews)
1.9 (247 reviews)
Reviewer's quote

on dec 26 the car that i rented , got smash on the rear windowi already sent a mail to Hert claim management office in new jerseybut until now i got no respondthe addres is PARK RIDGE NEW JERSEY07656

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...I was told the fee was in fact $100, even though I read to them the cancellation policy OFF OF THEIR WEBSITE that says there are no fees. Taking it up with my bank next to dispute this charge..

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Value for money
1.6 (23 reviews)
1.5 (199 reviews)
Reviewer's quote

...00 Fee for Smoke Damage??I am so mad it is not even funny!! on top of that I called to see why I was being charged so much The nice lady on the other end said oh don"t worry honey we will put your money back into your account. just give us 5-7 business days. I feel like a fool...

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...00 out my account money dat was paid through my insurance company close this location down houma la..

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Hertz Claim Management and Hertz Pros and Cons

Pros
  • Returns were easy
  • On site staff at bangor airport were helpful and professional
  • No one available to check car in
  • Location
  • Cleanliness of vehicle
  • Pathetic
Cons
  • Inability to expedite accident claims quickly
  • Hertz and esis did not respond properly to my accident claim
  • Uselness and rudeness of the claims management personal
  • Customer service
  • Lack of customer service now horrific billing practices
  • Rude and not caring staff working the booth

Hertz Claim Management and Hertz Most Positive Reviews

Top rated reviews
5

My son was hit by a someone in Jackson MS. The other driver was in a Hertz rental vehicle. They were at fault. They...

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5

I took my family including my 6 yr old granddaughter who is in remishion of brain cancet to florida for thanksgiving..i...

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4.3

First let me say the manager at the time at the Grass Valley Ca. location was always very helpful and had great...

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5

I noticed some weeks ago the position taken by Hertz concerning the NRA; my understanding is that Hertz (and the other “...

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Hertz Claim Management and Hertz Most Critical Reviews

Lowest rated reviews
1

Here I am complaining and claiming my Annoying experience in Hertz Detroit Metro airport office during my USA trip

My...

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1

Prepaid for rental car weeks in advance of my planned trip. I noticed they had no problem taking my money, but when I...

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1

Same bull. Today. Someone hit a parked car I rented. I got their info and insurance have it to hertz. Got this...

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1

We were talked into a bigger car in Ireland. It ran poorly and was hard to start, and way too big. We stopped at the...

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Hertz Claim Management and Hertz Latest Reviews

Recent published reviews
1

The worst claims dept I have ever dealt with!

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1

The 2nd time this week when my confirmed rental was not available. How can Hertz do this to your customer?
My earlier res...

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2.8

on dec 26 the car that i rented , got smash on the rear window
i already sent a mail to Hert claim management office in n...

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No votes

I rented a car on June 15, 2020. I was told that a $200.00 hold would be placed on my bank account and once I returned t...

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Hertz Claim Management and Hertz Products and Services

Most reviewed product and services
  • Hertz Claim Management Auto Claim (31 reviews)
  • Hertz Claim Management Customer Care (8 reviews)
  • Hertz Claim Management Claim (5 reviews)
  • Hertz Car Rental (480 reviews)
  • Hertz Customer Care (45 reviews)
  • Hertz Car Rental Booking (31 reviews)