PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about HerRoom and Rosewe as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

HerRoom
Rosewe

HerRoom and Rosewe Overview

Total reviews
43
1818
Company responses
0
0
Issues resolved
0
9

HerRoom and Rosewe Consumer Ratings

Rank
341 out of 2055 in Footwear and Clothing category
664 out of 2055 in Footwear and Clothing category
Exchange, Refund and Cancellation Policy
266 in category
439 in category
Customer service
258 in category
482 in category
Product or Service Quality
206 in category
503 in category
Delivery Service
292 in category
436 in category

HerRoom and Rosewe Rating Details

Exchange, Refund and Cancellation Policy
1.6 (16 reviews)
1.1 (652 reviews)
Reviewer's quote

...Through the chat, I requested cancellation of 3 items I hadn't yet received and Windy B. told me she would cancel them. There was not an option to get an email transcript of our chat, and though I requested a confirmation email for the cancellation, I've yet to receive it...

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i have been ordering clothes and they were just been delivered nicely to my address,this time i ordered again my parcel were cancelled with no reward saying they cant send to BOX NO i don't know why ,could u kindly process my goods if not i need refund..

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Customer service
1.6 (14 reviews)
1.1 (721 reviews)
Reviewer's quote

The return process is a scam and so is customer service! Their online process is not functioning and customer service is not available via phone - you literally get hung up on when you press any option to speak with someone live..

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Shipping is late, very late, cannot contact them for customer service..

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Product or Service Quality
2.3 (13 reviews)
1.3 (509 reviews)
Reviewer's quote

...I told the customer service rep what happened and she told me they couldn't take returns on worn items. I told her I wasn't requesting a return, I just wanted them to pay for the repair. She insisted that the company had a strict against returns or refunds for worn items...

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...Rayne:angry: who the *** are these people responding to the e-mails?? The shipping address for returns are labeled as disposable service. I will contact better business borough as well as NBC 10 investigator HARRY HARRISTON asap. Im not about to pay ROSEWE...

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Delivery Service
2 (13 reviews)
1.5 (520 reviews)
Reviewer's quote

The customer service person was perfect! Thank you!..

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...S delivery service they used. UPS, DHL, Fed ex? It doesn't specify! Just says it was delivered when it wasn't! I immediately emailed Rosewe and waiting for a response. But regardless, I WILL NEVER order from them again...

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HerRoom and Rosewe Pros and Cons

Pros
  • Quality merchandise
  • Please refer to my comments
  • Variety of selection in bra size
  • Very disatisfied
  • Never received
  • I want the dress that was ordered
Cons
  • Customer service
  • Return policy screws cutomer for a return
  • Will not follow through with returning calls or emails
  • Poor customer service
  • Very poor service
  • Cannot return

HerRoom and Rosewe Most Positive Reviews

Top rated reviews
5

The customer service person was perfect! Thank you!

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5

Hi. I recently ordered from Roswe. They're quite inconsistent. The coat was fine, it was beautiful. The white polo top...

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5

Order never arrived. Two contacts. No response to either except for standard customer comment. Have waited weeks....

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5

I ordered 2 dresses online on July 8...the purchase was suppose to be shipped the next day. I have yet to receive my...

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HerRoom and Rosewe Most Critical Reviews

Lowest rated reviews
1

Most of the items in the swimming section run large. I was going to return for smaller size in different color since...

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1

This company claims to sell clothing and is advertised on Facebook. However, after submission of order--one item which...

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1

I returned 2 unworn bras but they were sent back to me as "unable to return-item contains odor"..only one bra was tried...

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1

THIS COMPANY REFUSES TO GIVE RETURN ADDRESS AND REFUSES REFUNDS. THEY SELL FAKES BAD FABRIC BAD CUTS NOTHING LIKE IN...

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HerRoom and Rosewe Latest Reviews

Recent published reviews
1

Need surgery soon, no use for bra now. Want to return it.Nonen

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2

i have been ordering clothes and they were just been delivered nicely to my address,this time i ordered again my parcel...

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1

The return process is a scam and so is customer service! Their online process is not functioning and customer service...

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5

I havent received my ticket to returning items back it saying still pending, so how long done it take to get a ticket

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HerRoom and Rosewe Products and Services

Most reviewed product and services
  • Herroom Customer Care (11 reviews)
  • Herroom Shipping Service (2 reviews)
  • Rosewe Shipping Service (306 reviews)
  • Rosewe Dress (278 reviews)
  • Rosewe Clothing (159 reviews)