PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about HerRoom and Modlily as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

HerRoom
Modlily

HerRoom and Modlily Overview

Total reviews
43
3236
Company responses
0
0
Issues resolved
0
8

HerRoom and Modlily Consumer Ratings

Rank
340 out of 2055 in Footwear and Clothing category
718 out of 2055 in Footwear and Clothing category
Exchange, Refund and Cancellation Policy
265 in category
467 in category
Customer service
255 in category
502 in category
Delivery Service
291 in category
448 in category
Product or Service Quality
205 in category
519 in category

HerRoom and Modlily Rating Details

Exchange, Refund and Cancellation Policy
1.6 (16 reviews)
1.1 (1322 reviews)
Reviewer's quote

...Through the chat, I requested cancellation of 3 items I hadn't yet received and Windy B. told me she would cancel them. There was not an option to get an email transcript of our chat, and though I requested a confirmation email for the cancellation, I've yet to receive it...

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...Once they received it back they stated something was wrong with it and they would not exchange it. Now Im out 40$. you cannot call them to speak with someone, and there live chat is just a guided pick your complaint from the drop down menu BS..

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Customer service
1.6 (14 reviews)
1.1 (1471 reviews)
Reviewer's quote

The return process is a scam and so is customer service! Their online process is not functioning and customer service is not available via phone - you literally get hung up on when you press any option to speak with someone live..

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...Its been 8 weeks and Im not happy with the poor customer service..

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Delivery Service
2 (13 reviews)
1.4 (1130 reviews)
Reviewer's quote

...I told the customer service rep what happened and she told me they couldn't take returns on worn items. I told her I wasn't requesting a return, I just wanted them to pay for the repair. She insisted that the company had a strict against returns or refunds for worn items...

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WARNING: DO NOT ORDER FROM THIS COMPANY! POOR CUSTOMER SERVICE, NO RESPONSE WITH INQUIRIES ON YOUR ITEM. I ORDERED A SWIM SUIT ON MAY 7, 2020, I'M STILL WAITING, I HAVE NOT RECEIVED ANY INFO FROM MODLILY. MY SUIT IS SOMEWHERE IN SHANGHAI...

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Product or Service Quality
2.3 (13 reviews)
1.3 (1140 reviews)
Reviewer's quote

) I emailed customer service the day I received it (5/18/16); 2 days later I had still not heard back, so I emailed again. The response I got back told me that I had ordered the wrong size! I corrected them, and they asked me to send them a photo of the bra with tags showing the incorrect size. I...

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...Poor quality. No shipping receipt or return label. This company is ripping people off..

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HerRoom and Modlily Pros and Cons

Pros
  • Quality merchandise
  • Please refer to my comments
  • Variety of selection in bra size
  • That its cheap
  • Look of clothes on ad
  • Price
Cons
  • Customer service
  • Return policy screws cutomer for a return
  • Will not follow through with returning calls or emails
  • Customer service
  • Product quality
  • Have no way of contacting anyone for refund

HerRoom and Modlily Most Positive Reviews

Top rated reviews
5

The customer service person was perfect! Thank you!

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5

ordered items on 4/27 to be recieved on 5/1 or 5/4. Did not recieve items until 5/6. Upon arrival items were completely...

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5

Order never arrived. Two contacts. No response to either except for standard customer comment. Have waited weeks....

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5

I had no problems with ordering. It fits perfectly, finally a swim suit that supports me. I'm excited for my next order...

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HerRoom and Modlily Most Critical Reviews

Lowest rated reviews
1

Most of the items in the swimming section run large. I was going to return for smaller size in different color since...

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1

Have purchased clothes and paid extra for express delivery (2-3 days)! Two weeks later haven't heard a word, filled a...

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1

I returned 2 unworn bras but they were sent back to me as "unable to return-item contains odor"..only one bra was tried...

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1

Modlily is garbage. Clothes are very poor quality and look very different than advertised. ie; description of pants...

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HerRoom and Modlily Latest Reviews

Recent published reviews
1

Need surgery soon, no use for bra now. Want to return it.Nonen

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2.8

I just need to return product

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1

The return process is a scam and so is customer service! Their online process is not functioning and customer service...

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No votes

saw a review clothes run small so I ordered a medium and they are to big and would like to return them and how do I go...

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HerRoom and Modlily Products and Services

Most reviewed product and services
  • Herroom Customer Care (11 reviews)
  • Herroom Shipping Service (2 reviews)
  • Modlily Shipping Service (460 reviews)
  • Modlily Dress (434 reviews)
  • Modlily Swimsuit (352 reviews)