PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about HerRoom and Macys as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

HerRoom
Macys

HerRoom and Macys Overview

Total reviews
43
1690
Company responses
0
0
Issues resolved
0
11

HerRoom and Macys Consumer Ratings

Rank
341 out of 2058 in Footwear and Clothing category
77 out of 332 in Supermarkets and Malls category
Exchange, Refund and Cancellation Policy
263 in category
65 in category
Customer service
257 in category
76 in category
Product or Service Quality
206 in category
70 in category
Discounts and Special Offers
323 in category
43 in category

HerRoom and Macys Rating Details

Exchange, Refund and Cancellation Policy
1.6 (16 reviews)
1.9 (358 reviews)
Reviewer's quote

...Through the chat, I requested cancellation of 3 items I hadn't yet received and Windy B. told me she would cancel them. There was not an option to get an email transcript of our chat, and though I requested a confirmation email for the cancellation, I've yet to receive it...

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...can't get refund until shipment is recieved and returned..

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Customer service
1.6 (14 reviews)
1.4 (482 reviews)
Reviewer's quote

The return process is a scam and so is customer service! Their online process is not functioning and customer service is not available via phone - you literally get hung up on when you press any option to speak with someone live..

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...one hundred and thirty-eight dollars! I immediately called Macy's customer service to tell them that I hadn't received a bill until now and to ask that they remove the charges. They refused. I went ahead and paid for the tie, but I refused to pay anything more...

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Product or Service Quality
2.3 (13 reviews)
2 (346 reviews)
Reviewer's quote

...I told the customer service rep what happened and she told me they couldn't take returns on worn items. I told her I wasn't requesting a return, I just wanted them to pay for the repair. She insisted that the company had a strict against returns or refunds for worn items...

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...I'm totally disappointed in the quality of these sheets. I have other sets that I've had longer and they are more durable these and cost less. As much money I've spent over the years at Macys, I'm totally disappointed in the quality of these sheets...

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Discounts and Special Offers
2.1 (11 reviews)
2.5 (329 reviews)
Reviewer's quote

I'm missing my order I never got and I want it or I want my money back.

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...When I called about it, I was told that they didn't charge the $85 pickup fee for the first box, as if that were something special. One more reason to shop local..

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HerRoom and Macys Pros and Cons

Pros
  • Quality merchandise
  • Please refer to my comments
  • Variety of selection in bra size
  • Sale prices
  • Product
  • Quality of products
Cons
  • Customer service
  • Return policy screws cutomer for a return
  • Will not follow through with returning calls or emails
  • Poor customer service
  • Not happy with customer service
  • Not getting employee assistance

HerRoom and Macys Most Positive Reviews

Top rated reviews
5

The customer service person was perfect! Thank you!

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5

I went to Macy's to purchase and enter the izod Honda contest. After the purchase no one knew anything about the...

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5

Order never arrived. Two contacts. No response to either except for standard customer comment. Have waited weeks....

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5

terminated without being told noted it when i went to check my schedule sure I was hired as a seasonal employee but...

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HerRoom and Macys Most Critical Reviews

Lowest rated reviews
1

Most of the items in the swimming section run large. I was going to return for smaller size in different color since...

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1

"Hello,
I used to love shopping @ Macys.com until recently I had to return some items by mail and got a huge problem wit...

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1

I returned 2 unworn bras but they were sent back to me as "unable to return-item contains odor"..only one bra was tried...

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1

I literally have NEVER had such a miserable experience as I have had since we were *** enough to spend $12,000+ in...

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HerRoom and Macys Latest Reviews

Recent published reviews
1

Need surgery soon, no use for bra now. Want to return it.Nonen

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No votes

Unidentifiable charge on my account cannot receive customer service because it wasnt an in-house charge. Therefore, if i...

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1

The return process is a scam and so is customer service! Their online process is not functioning and customer service...

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No votes

Did not receive the package

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HerRoom and Macys Products and Services

Most reviewed product and services
  • Herroom Customer Care (11 reviews)
  • Herroom Shipping Service (2 reviews)
  • Macys Account (112 reviews)
  • Macys Credit Card (104 reviews)
  • Macys Customer Care (95 reviews)