PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hercules Tires and Pep Boys as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hercules Tires
Pep Boys

Hercules Tires and Pep Boys Overview

Total reviews
102
1397
Company responses
0
0
Issues resolved
0
5

Hercules Tires and Pep Boys Consumer Ratings

Rank
52 out of 412 in Auto Parts and Accessories category
206 out of 1721 in Service Centers and Repairs category
Product or Service Quality
61 in category
161 in category
Price Affordability
58 in category
208 in category
Value for money
50 in category
160 in category
Exchange, Refund and Cancellation Policy
44 in category
128 in category

Hercules Tires and Pep Boys Rating Details

Product or Service Quality
1.8 (36 reviews)
1.6 (274 reviews)
Reviewer's quote

One service rep thought the situation was funny!! Didn't realize 4 defective tires that could cause an accident was humorous! When I finally got to the manager's line, I was disconnected!! Filing a claim with the BBB and AG. I'm shocked that a customer service rep would laugh about defective...

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I purchased 2 different size Shelter Logic canopies from the Jupiter Florida store and was told by the Pep Boys rebate center that the product number on the one canopy was good for the rebate as it was different than what was on the form, but was just an older number and would be honored. I...

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Price Affordability
2.7 (36 reviews)
2 (268 reviews)
Reviewer's quote

The tire shop, which I trusted, because of having replaced my brakes and shocks at a reasonable price, insisted that the Hercules tires were good quality tires. After they install them they insisted that it did not need an alignment since it drove straight before, however it pulled hard to the...

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...72 for the price of the 4 new Rancho Shocks! I didn't think too much of it until I got home and ran a generic price check on the same shocks and found them in the area of $100-$120 each. I actually bought ALL FOUR SHOCKS for $376. 72...

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Value for money
2.1 (34 reviews)
1.8 (283 reviews)
Reviewer's quote

Week one tire out of round replace then another tire out of round third tire out of round never buy these tires look nice but no good

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...Rebate was accepted but never got my money. E When I called they had no record even when I gave them my tracking number. Will never shopPep Boys again!..

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Exchange, Refund and Cancellation Policy
1.7 (20 reviews)
1.6 (170 reviews)
Reviewer's quote

Three of four tires on my truck have broken belts in 24,000 miles. These tires should have been recalled. They were made in China.

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Called Pepboys to find out which store has part to exchange. No stores have the part and they no longer carry the part. Spent over 1 hour on the phone followed the B...

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Hercules Tires and Pep Boys Pros and Cons

Pros
  • Price
  • Performance
  • Treadwear
  • Convenient location
  • Comfortable waiting room
  • Price
Cons
  • Quality
  • Not safe to drive
  • Quality and no responce
  • Customer service
  • Poor service provided
  • Poor service

Hercules Tires and Pep Boys Most Positive Reviews

Top rated reviews
5

While most only post complaints on sites like these we thought you might like to hear from someone that is happy with th...

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5

This guy is a fake. He has NO idea what he is talking about. First off Pepboys repairs tires free so to put *** into a...

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5

Currently working on 53k miles only rotated 3 times, and i drive rough speeding and hard braking, it still has even...

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5

Pep boys is the best place my car has ever been in. I went to the location in Athens Alabama and the manager Scott...

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Hercules Tires and Pep Boys Most Critical Reviews

Lowest rated reviews
1

Bought a set of Hercules Terra Trac A/T's, one tire took more weight to balance than the other three. Tire vibrates on...

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1

My local Pep Boys in Denver on South Broadway mounted and balanced four new tires and did a four-wheel alignment on my B...

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1

Hercules tires were put on my motorcycle trike at 48,800. One tire wore completely bald with no tread, the other with a...

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1

I wanted to buy 2 tires from Pep Boys in Gainesville, Florida. They quoted an ADDITIONAL 42.50 to mount and balance the...

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Hercules Tires and Pep Boys Latest Reviews

Recent published reviews
2.5

Week one tire out of round replace then another tire out of round third tire out of round never buy these tires look...

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1

I purchased 2 different size Shelter Logic canopies from the Jupiter Florida store and was told by the Pep Boys rebate c...

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1.4

Three of four tires on my truck have broken belts in 24,000 miles. These tires should have been recalled. They were...

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1

You will be notified by email if all requirements have been met and when you should expect your reward. If you qualify f...

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Hercules Tires and Pep Boys Products and Services

Most reviewed product and services
  • Hercules Tires Tires (66 reviews)
  • Hercules Tires Terra Trac At Ii Tires (5 reviews)
  • Pep Boys Oil Change (152 reviews)
  • Pep Boys Car Repair (73 reviews)
  • Pep Boys Rebate (58 reviews)