PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Zales and Helzberg Diamonds as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Zales
Helzberg Diamonds

Zales and Helzberg Diamonds Overview

Total reviews 470 204
Company responses 0 0
Issues resolved 2 1

Zales and Helzberg Diamonds Consumer Ratings

Rank
201 out of 855 in Jewelry and Accessories category
147 out of 855 in Jewelry and Accessories category
Customer service
131 in category
90 in category
Exchange, Refund and Cancellation Policy
115 in category
99 in category
Product or Service Quality
153 in category
99 in category
Website
174 in category
116 in category

Zales and Helzberg Diamonds Rating Details

Customer service
1.3 (137 reviews)
1.6 (81 reviews)
Reviewer's quote

...Customer service was not helpful at all. They said they sent a email to ecommerece or what ever it is and I would get a reply. Well 24 hours later still nothing...

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...THE WORST CUSTOMER SERVICE I'VE EVER ENCOUNTERED. I need Helzberg to credit my payment once and for all!!! I spent $7,700 on earings and was going to spend $25k on an engagement ring..

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Exchange, Refund and Cancellation Policy
1.3 (115 reviews)
1.5 (65 reviews)
Reviewer's quote

...I would like to possibly get a gift card through Zales for the refund amount. Thank u very much for all the help ive received during this matter..

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...Cancel my order refunded me as I have been paying for this ring since February and never got it. I emailed them to cancel june 6 and add of today June 10 still no response. No ring 8 tracking number by refund...

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Product or Service Quality
1.4 (105 reviews)
1.9 (66 reviews)
Reviewer's quote

...My husband and I have been customers for over 30 years and I've become unhappy with the customer service. It's safe to say we will no longer be doing business with this company anymore unless there is a drastic change..

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Customer service was friendly but notified me it came from an outlet store on line so it could only be take to an outlet store, for hopefully just a new battery but the onsite jeweler would be able to help. It took me a week before I could drive 30 mins to an outlet store where I was told by the...

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Website
1.8 (101 reviews)
2.3 (56 reviews)
Reviewer's quote

No complaints except the prices are different on website than in store..

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Ordered a cross online via their website on December 21, 2016. They said within 2 days the item would be at their store in Brandywine. I have the confirmation number: ORDER CONFIRMATION NUMBER: ML_561XXXX I called the store on 12-23 and they advised me they have not received the item yet...

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Zales and Helzberg Diamonds Pros and Cons

Pros
  • No pros
  • Staff at the store were very nice
  • Store staff seemed sorry even while refusing to honor price
  • Customers service
  • Personal customer service
  • Nice ring
Cons
  • Customer service
  • Quality
  • No solution
  • Customer service
  • Quality
  • How they handled my situation

Zales and Helzberg Diamonds Most Positive Reviews

Top rated reviews
5

I know how freaked out I got when I stumbled upon all of the negative reviews about Zales AFTER I had already ordered my...

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5

I absolutely love this company. I will never shop anywhere else. Unlike other big jewelery companies helzberg is backed...

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5

I am concerned, after reading the reviews about sales repair service. A few years ago I sent a watch for repair, the cri...

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5

The customer service I received was above and beyond anything I have ever received. I contacted a csr because the...

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Zales and Helzberg Diamonds Most Critical Reviews

Lowest rated reviews
1

There are so many reasons not to shop at Zales. First of all, when my fiance and I went to browse rings, we were heavily...

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1

Found out the hard way the "lifetime warranty" on the anniversary band I purchased only covers the stones. The poor qual...

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1

Bought my Husband a tatitanium and Diamond wedding band from zales 2000 plus tx we paid payments for two years to pay...

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1

I have a ring my husband bought me he traded it in got another ring the store close down they couldn't find a lifetime...

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Zales and Helzberg Diamonds Latest Reviews

Recent published reviews
1

I ordered a ring on Oct. 17 and was informed that it would ship on the 26th and be received on the 28th. Today is the...

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1

I visited your Concord Mills store looking for an engagement ring. To make a long story short. We were interested in a...

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3.8

No complaints except the prices are different on website than in store.

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No votes

I recently visited the Altamonte Springs mall location in Florida with my boyfriend just to LOOK at rings, and I was...

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Zales and Helzberg Diamonds Products and Services

Most reviewed product and services
  • Zales Ring (169 reviews)
  • Zales Ring Repair (17 reviews)
  • Zales Shipping Service (14 reviews)
  • Helzberg Diamonds Ring (81 reviews)
  • Helzberg Diamonds Bracelet (8 reviews)
  • Helzberg Diamonds Ring Repair (4 reviews)