PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Helzberg Diamonds and Zales as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Helzberg Diamonds
Zales

Helzberg Diamonds and Zales Overview

Total reviews
202
455
Company responses
0
0
Issues resolved
1
1

Helzberg Diamonds and Zales Consumer Ratings

Rank
147 out of 838 in Jewelry and Accessories category
211 out of 838 in Jewelry and Accessories category
Customer service
89 in category
131 in category
Exchange, Refund and Cancellation Policy
98 in category
119 in category
Product or Service Quality
99 in category
151 in category
Discounts and Special Offers
98 in category
146 in category

Helzberg Diamonds and Zales Rating Details

Customer service
1.6 (81 reviews)
1.2 (125 reviews)
Reviewer's quote

...THE WORST CUSTOMER SERVICE I'VE EVER ENCOUNTERED. I need Helzberg to credit my payment once and for all!!! I spent $7,700 on earings and was going to spend $25k on an engagement ring..

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After calling customer service to notify them of this, the woman said she sent an email to have an investigation stated to find out where my money went. That was a month ago and I have not received an email or phone call about this issue. I want my money returned to the card that I used for this...

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Exchange, Refund and Cancellation Policy
1.5 (65 reviews)
1.2 (105 reviews)
Reviewer's quote

...Cancel my order refunded me as I have been paying for this ring since February and never got it. I emailed them to cancel june 6 and add of today June 10 still no response. No ring 8 tracking number by refund...

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Zales has taken over 4 months to give me back my refund on the package that THEY returned not even me. Ive not been impressed by zales and their business at all. I will no longer be purchasing anything from zales because of the lack of respect Ive received...

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Product or Service Quality
1.9 (65 reviews)
1.4 (95 reviews)
Reviewer's quote

Customer service was friendly but notified me it came from an outlet store on line so it could only be take to an outlet store, for hopefully just a new battery but the onsite jeweler would be able to help. It took me a week before I could drive 30 mins to an outlet store where I was told by the...

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Tried ripping me off by refunding me less than half of what the ring cost and its up to me to try to get interest $ from Progressive leasing company!! Scammers!! And no good quality Diamonds..

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Discounts and Special Offers
2.1 (58 reviews)
1.7 (85 reviews)
Reviewer's quote

Was emailed a black Friday special bought my wife a diamond necklace and get a free flatscren after wife opened at Christmas she wanted a different piece. Called the store asked if we could return the necklace and free gift gift(flatscren tv)they said sure come down to the store which is 45 min...

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...The ring has to be special ordered for the right size and it can take 10 weeks. So I then I figured I'd ask if this ring was really limited edition and no longer being made and she said no that's not true either. Then I receive my statement today and the interest is monthly not yearly...

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Helzberg Diamonds and Zales Pros and Cons

Pros
  • Customers service
  • Personal customer service
  • Great customer service - fast return when my ring was sent out
  • Staff at the store were very nice
  • No pros
  • Given the runaround
Cons
  • Customer service
  • Quality
  • How they handled my situation
  • Customer service
  • Quality
  • No solution

Helzberg Diamonds and Zales Most Positive Reviews

Top rated reviews
5

I absolutely love this company. I will never shop anywhere else. Unlike other big jewelery companies helzberg is backed...

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5

I know how freaked out I got when I stumbled upon all of the negative reviews about Zales AFTER I had already ordered my...

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5

The customer service I received was above and beyond anything I have ever received. I contacted a csr because the...

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5

I am concerned, after reading the reviews about sales repair service. A few years ago I sent a watch for repair, the cri...

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Helzberg Diamonds and Zales Most Critical Reviews

Lowest rated reviews
1

Found out the hard way the "lifetime warranty" on the anniversary band I purchased only covers the stones. The poor qual...

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1

There are so many reasons not to shop at Zales. First of all, when my fiance and I went to browse rings, we were heavily...

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1

I have a ring my husband bought me he traded it in got another ring the store close down they couldn't find a lifetime...

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1

Bought my Husband a tatitanium and Diamond wedding band from zales 2000 plus tx we paid payments for two years to pay...

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Helzberg Diamonds and Zales Latest Reviews

Recent published reviews
No votes

lousy service and did NOT want to join into any clubabsolutely not. It will be the last time I buy anything from your...

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No votes

I believe that I was charged twice for the same item....$94.67 on 7/10/2020 and $94.67 on 8/5/2020. I cannot get through...

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No votes

I would like to close my account. I was not aware that I was opening a line of credit. When the rep spoke to me it was...

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1

Tried ripping me off by refunding me less than half of what the ring cost and its up to me to try to get interest $...

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Helzberg Diamonds and Zales Products and Services

Most reviewed product and services
  • Helzberg Diamonds Ring (81 reviews)
  • Helzberg Diamonds Customer Care (23 reviews)
  • Helzberg Diamonds Bracelet (8 reviews)
  • Zales Ring (168 reviews)
  • Zales Customer Care (44 reviews)
  • Zales Ring Repair (17 reviews)