PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Helzberg Diamonds and Tiffany as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Helzberg Diamonds
Tiffany

Helzberg Diamonds and Tiffany Overview

Total reviews
202
24
Company responses
0
0
Issues resolved
1
0

Helzberg Diamonds and Tiffany Consumer Ratings

Rank
146 out of 836 in Jewelry and Accessories category
182 out of 836 in Jewelry and Accessories category
Customer service
89 in category
184 in category
Product or Service Quality
100 in category
191 in category
Exchange, Refund and Cancellation Policy
98 in category
172 in category
Discounts and Special Offers
98 in category
198 in category

Helzberg Diamonds and Tiffany Rating Details

Customer service
1.6 (81 reviews)
1 (2 reviews)
Reviewer's quote

...THE WORST CUSTOMER SERVICE I'VE EVER ENCOUNTERED. I need Helzberg to credit my payment once and for all!!! I spent $7,700 on earings and was going to spend $25k on an engagement ring..

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a week later a customer representative calls that TIFFANY do not fix the enamel nor replace the charms and that there is nothing they can do for me. I am so upset and disappointed on their poor service is a real shame. Tiffany & Co are such a iconic industry and expensive and they do not back...

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Product or Service Quality
1.9 (65 reviews)
1 (3 reviews)
Reviewer's quote

Customer service was friendly but notified me it came from an outlet store on line so it could only be take to an outlet store, for hopefully just a new battery but the onsite jeweler would be able to help. It took me a week before I could drive 30 mins to an outlet store where I was told by the...

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...It's good that they replaced the items, but the fact that my boyfriend paid $215 for a bracelet and the enamel came off in less than 4 months is pretty *** quality for a huge "reputable" company..

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Exchange, Refund and Cancellation Policy
1.5 (65 reviews)
1 (2 reviews)
Reviewer's quote

...Cancel my order refunded me as I have been paying for this ring since February and never got it. I emailed them to cancel june 6 and add of today June 10 still no response. No ring 8 tracking number by refund...

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I bought my gf a Tiffany's lady bug charm with blue, enamel finish. The blue had worn off and we are both disappointed . Should I even bother with contacting Tiffany's ? Should I even buy their products anymore ? I've spent at least 2500 on this stuff. Lame

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Discounts and Special Offers
2.1 (58 reviews)
1 (2 reviews)
Reviewer's quote

Was emailed a black Friday special bought my wife a diamond necklace and get a free flatscren after wife opened at Christmas she wanted a different piece. Called the store asked if we could return the necklace and free gift gift(flatscren tv)they said sure come down to the store which is 45 min...

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No items

Helzberg Diamonds and Tiffany Pros and Cons

Pros
  • Customers service
  • Personal customer service
  • Great customer service - fast return when my ring was sent out
No votes
Cons
  • Customer service
  • Quality
  • How they handled my situation
No votes

Helzberg Diamonds and Tiffany Most Positive Reviews

Top rated reviews
5

I absolutely love this company. I will never shop anywhere else. Unlike other big jewelery companies helzberg is backed...

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No votes
5

The customer service I received was above and beyond anything I have ever received. I contacted a csr because the...

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No votes

Helzberg Diamonds and Tiffany Most Critical Reviews

Lowest rated reviews
1

Found out the hard way the "lifetime warranty" on the anniversary band I purchased only covers the stones. The poor qual...

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1

For Christmas 2014 my husband purchase the Tiffany Blue Box charm in sterling silver with Tiffany Blue enamel finish....

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1

I have a ring my husband bought me he traded it in got another ring the store close down they couldn't find a lifetime...

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2

I got a small silver necklace with a bow on it for my high school graduation and just over a year after getting it the...

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Helzberg Diamonds and Tiffany Latest Reviews

Recent published reviews
No votes

lousy service and did NOT want to join into any clubabsolutely not. It will be the last time I buy anything from your...

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No votes

I returned an item on May 29th but the carrier gave me a tracking number to provide to a customer service rep in order...

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No votes

I would like to close my account. I was not aware that I was opening a line of credit. When the rep spoke to me it was...

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No votes

I just got off the phone with Darlene from Tiffany and Company. 2 days ago I ordered a Paloma's Graffiti music note...

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Helzberg Diamonds and Tiffany Products and Services

Most reviewed product and services
  • Helzberg Diamonds Ring (81 reviews)
  • Helzberg Diamonds Customer Care (23 reviews)
  • Helzberg Diamonds Bracelet (8 reviews)
  • Tiffany Necklace (7 reviews)
  • Tiffany Charm (1 review)