PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Pictures On Gold and Helzberg Diamonds as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Pictures On Gold

Pictures On Gold

Has Verified Representatives
3.2
Pictures On Gold
Helzberg Diamonds

Pictures On Gold and Helzberg Diamonds Overview

Total reviews
217
200
Company responses
49
0
Issues resolved
3
1

Pictures On Gold and Helzberg Diamonds Consumer Ratings

Rank
42 out of 824 in Jewelry and Accessories category
144 out of 824 in Jewelry and Accessories category
Product or Service Quality
53 in category
101 in category
Customer service
27 in category
92 in category
Website
51 in category
113 in category
Style and Design
75 in category
106 in category

Pictures On Gold and Helzberg Diamonds Rating Details

Product or Service Quality
2.7 (145 reviews)
1.9 (65 reviews)
Reviewer's quote

But it was a very cheap product when I received it. Within a few weeks, the faceplate with the engraving had fallen off three times, and the third time it was lost. Every time I contacted Pictures on gold, their reply was: "Your concern has been escalated on that day and we will get in touch with...

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...THE WORST CUSTOMER SERVICE I'VE EVER ENCOUNTERED. I need Helzberg to credit my payment once and for all!!! I spent $7,700 on earings and was going to spend $25k on an engagement ring..

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Customer service
3.1 (145 reviews)
1.6 (81 reviews)
Reviewer's quote

...Have called customer service several times with no result except additional frustration. HORRIBLE EXPERIENCE! Save yourself the frustration!..

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Customer service was friendly but notified me it came from an outlet store on line so it could only be take to an outlet store, for hopefully just a new battery but the onsite jeweler would be able to help. It took me a week before I could drive 30 mins to an outlet store where I was told by the...

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Website
3.3 (141 reviews)
2.3 (56 reviews)
Reviewer's quote

...had to pay the restocking fee and shipping(when they sent me a label) SHE even said NO! So why would you expect a customer to? The product DID NOT like the website. So it’s not my fault and I would like a FULL...

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...I ordered the ring from the website and was told it's a special order I will get it in 5 to 7 weeks...

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Style and Design
3.1 (139 reviews)
2.7 (53 reviews)
Reviewer's quote

...I ordered the Juliet style locket. I had it engraved and had them add a photo of our beloved dog. I received it in just a few days...

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...The style is discontinued so we had to get a new ring...

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Pictures On Gold and Helzberg Diamonds Pros and Cons

Pros
  • Entire ordering process and loved the finished product
  • Attention to detail
  • Workmanship
  • Customers service
  • Personal customer service
  • Great customer service - fast return when my ring was sent out
Cons
  • Cheap poor quality for expensive price
  • Poor customer service
  • Poor quality and worse customer service
  • Customer service
  • Quality
  • How they handled my situation

Pictures On Gold and Helzberg Diamonds Most Positive Reviews

Top rated reviews
5

I am not sure why all the bad reviews. I understand things happen but I was shocked to see this. This company puts out...

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5

I absolutely love this company. I will never shop anywhere else. Unlike other big jewelery companies helzberg is backed...

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5

We had a wonderful experience with pictures in gold when they made a custom police star pendent for my daughters 30th bi...

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5

The customer service I received was above and beyond anything I have ever received. I contacted a csr because the...

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Pictures On Gold and Helzberg Diamonds Most Critical Reviews

Lowest rated reviews
1

I ordered a "create your own pendent on gold with an engraved picture.
I received the pendent in the mail and the penden...

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1

Found out the hard way the "lifetime warranty" on the anniversary band I purchased only covers the stones. The poor qual...

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1

"THE WORST PLACE EVER TO TRY AND BUY SOMETHING! HERE'S THE ACTUAL BBB HISTORY FOR MY ON-GOING ORDEAL:

I purchased a loc...

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1

I have a ring my husband bought me he traded it in got another ring the store close down they couldn't find a lifetime...

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Pictures On Gold and Helzberg Diamonds Latest Reviews

Recent published reviews
1

Ordered a locket in April. Engraving awful on the front also dented. Finally got the OK to return in June! Returned. 27...

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1.9

I purchased a ring for my wife the first week of February of 2020. I ordered the ring from the website and was told...

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1

Cheap ! Aweful !!!
Such a disappointment inSad
Chain was ridiculous! The clasp was a kink!
The clasp on the heart and hin...

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No votes

I returned a Morganite on 4/22 trough UPS. I still have the return slip for their pick up. Why is my Helzburg bill over...

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Pictures On Gold and Helzberg Diamonds Products and Services

Most reviewed product and services
  • Pictures On Gold Locket (43 reviews)
  • Pictures On Gold Pendant (24 reviews)
  • Pictures On Gold Necklace (18 reviews)
  • Helzberg Diamonds Ring (81 reviews)
  • Helzberg Diamonds Customer Care (23 reviews)
  • Helzberg Diamonds Bracelet (8 reviews)