PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Kay Jewelers and Helzberg Diamonds as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Kay Jewelers
Helzberg Diamonds

Kay Jewelers and Helzberg Diamonds Overview

Total reviews 1196 226
Company responses 0 0
Issues resolved 4 1

Kay Jewelers and Helzberg Diamonds Consumer Ratings

Rank
269 out of 1421 in Jewelry and Accessories category
211 out of 1421 in Jewelry and Accessories category
Customer service
223 in category
169 in category
Product or Service Quality
225 in category
200 in category
Discounts and Special Offers
221 in category
180 in category
Exchange, Refund and Cancellation Policy
183 in category
185 in category

Kay Jewelers and Helzberg Diamonds Rating Details

Customer service
1.3
(362 reviews)
1.6
(92 reviews)
Reviewer's quote

...Customer service is awful. Said they mailed a letter that I never received..

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After calling customer service, my issue was resolved the next day (it was late evening when I called). The day after that, I was finally able to pick up my ring that I had been waiting on for a month. I feel I shouldn't have had to call customer service to get my wedding ring back and I am very...

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Product or Service Quality
1.7
(298 reviews)
1.9
(75 reviews)
Reviewer's quote

...Very poor customer service...

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Our store closed down at which leaves us with no way to get rings serviced and we get told because your rings didnt get serviced within a timeframe your lifetime warrenty is cancelled. So now my wifes rings has diamonds that have fallen out cant be replaced because yall took my service from me...

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Discounts and Special Offers
1.9
(279 reviews)
2.2
(66 reviews)
Reviewer's quote

...I have only worn the bracelet 3 times since 2018 on special occasions that has to do with my son or celebrations of his life. Each time I wear it the bracelets breaks apart and I have to take it back to get it fixed. It should not be this way...

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...I ordered the ring from the website and was told it's a special order I will get it in 5 to 7 weeks...

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Exchange, Refund and Cancellation Policy
1.5
(274 reviews)
1.5
(75 reviews)
Reviewer's quote

So I sent them and she didn't like it and went to the store to exchange or return them and they asked her for the receipt, it was in the box, they asked her for my card, she said it was a gift it's from my mom, they asked her whats my SS number? Of course she will not have that. She called me I...

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...No one would help all i got is this is our policy. July 22 balance 313. 54 July 2022 payment 250 total balance left would have been 63...

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Kay Jewelers and Helzberg Diamonds Pros and Cons

Pros
  • Pretty jewelry
  • Nice selction
  • Used to treat me the same if i spent 0 or 2000 dollars
  • Customers service
  • Financing
  • Selection reasonable prices professional attitude
Cons
  • Careless customer care
  • False guarantee
  • Customer service
  • Customer service
  • How they handled my situation
  • Quality

Kay Jewelers and Helzberg Diamonds Most Positive Reviews

Top rated reviews
5

It has been over a year since I ordered my wedding band and ring. We ordered from Janice at Partridge Creek, Clinton Twp...

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5

I absolutely love this company. I will never shop anywhere else. Unlike other big jewelery companies helzberg is backed...

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5

Just helped me with my bill by giving me a n extension and a payment plan so I can pay it and make my credit good

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5

No complaint. Had my due date changed with no problem. Thanks for helping me with this. They did an excellent job from...

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Kay Jewelers and Helzberg Diamonds Most Critical Reviews

Lowest rated reviews
1

I will never purchase anything from Kay Jewelers again and as a matter of fact I will never go back in their store....

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1

Had the manager say some pretty disrespectful things to an employee in front of me and when I told her it was uncalled...

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1

I went into Kays Jewelers to see about a customized band for my wedding rings for my 30th anniversary. I got the run...

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1

Origional sales associate was great but down hill from there. Was given wrong ring, was not sent for sizing then sized...

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Kay Jewelers and Helzberg Diamonds Latest Reviews

Recent published reviews
1.3

I was placed on the hardship program and was told to pay $85.00 for 12 months and the late fees will be dismissed....

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No votes

Order #0814****, order placed 12/13. Initial order was misshipped, sent to wrong address, signed for by Hernandez my...

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No votes

I tried to purchase this item, Heart-Shaped Lab-Created Ruby & White Lab-Created Sapphire Gift Set Sterling Silver...

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3.4

After calling customer service, my issue was resolved the next day (it was late evening when I called). The day after...

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