PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Kay Jewelers and Helzberg Diamonds as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Kay Jewelers
Helzberg Diamonds

Kay Jewelers and Helzberg Diamonds Overview

Total reviews
889
194
Company responses
0
0
Issues resolved
2
1

Kay Jewelers was first mentioned on PissedConsumer on Oct 26, 2007 and since then this brand received 889 reviews. It is 695 reviews more than Helzberg Diamonds received since Jan 6, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Helzberg Diamonds customer support team than with Kay Jewelers customer service.

Kay Jewelers and Helzberg Diamonds Consumer Ratings

Rank
168 out of 1162 in Jewelry and Accessories category
146 out of 1162 in Jewelry and Accessories category
Customer service
113 in category
83 in category
Product or Service Quality
113 in category
97 in category
Exchange, Refund and Cancellation Policy
85 in category
90 in category

According to consumer ratings and reviews, Helzberg Diamonds ranks 22 points higher in the Jewelry and Accessories category than Kay Jewelers. People gave Kay Jewelers 1.3 stars for Customer service criterion in Jewelry and Accessories category and it is 195 points higher than the worst rated brand in this category. At the same time, Helzberg Diamonds was rated 1.6 stars for Customer service criterion in this category and it is 225 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Helzberg Diamonds has a higher rating than Kay Jewelers. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Kay Jewelers 1.6 stars and it is 72% greater than other in category. Helzberg Diamonds however was rated 1.5 stars and it is 71% greater than other in category.

Kay Jewelers and Helzberg Diamonds Rating Details

Customer service
1.3 (229 reviews)
1.6 (78 reviews)
Reviewer's quote

The associates at the store say they can't help me and I need to talk to Kay Customer Service, Customer Service says they can't help me and I need to talk to the financial institution. Genesis financial says they can't help me and I need to have it corrected in the store. I plan on reporting them...

Amber A

It was time to upgrade the engagement ring. A daunting task given our target area was the Twin Cities and Prague. In it for a month we hit the malls. It was in Rosedale that we struck gold (pun intended). Chanda & Mindy were determined to pull out all the stops until we got the stone of the wife's...

Bruce J
Product or Service Quality
1.6 (192 reviews)
1.9 (62 reviews)
Reviewer's quote

Rings have been maintained and serviced by Kay’s since 2001. Took rings in for regular maintenance because prongs were starting to catch fabric. Ring was broken while they were in the care of Kay’s and they had to raise the center setting that had been there for over 20 years...

Osiris

Customer service was friendly but notified me it came from an outlet store on line so it could only be take to an outlet store, for hopefully just a new battery but the onsite jeweler would be able to help. It took me a week before I could drive 30 mins to an outlet store where I was told by the...

Sarah S
Exchange, Refund and Cancellation Policy
1.6 (182 reviews)
1.5 (63 reviews)
Reviewer's quote

And by policy the watch was supposed to be completley replaced and when the day day to pick the watch up nothing was done at all to the watch, glass was still stratched the band was still the same and never had been touched or replaced like my warrenty stated. Seems like they just kept my watch in...

Elita

I told her I would take a look at it and see what was wrong and fix it or exchange it for her and not to worry. Well when I check it out and looked at it I saw that it was very thin and hardly any medal holding the two links together I decided to take it back and ask for a new one. I was also...

PissedConsumer1125323

Kay Jewelers and Helzberg Diamonds Pros and Cons

Pros
  • Pretty jewelry
  • Phone representative did her best to help
  • Used to treat me the same if i spent 0 or 2000 dollars
  • Personal customer service
  • Great customer service - fast return when my ring was sent out
  • Customers service
Cons
  • Careless customer care
  • False guarantee
  • Poor customer services skills
  • Customer service
  • Quality
  • How they handled my situation

Kay Jewelers and Helzberg Diamonds Most Positive Reviews

Top rated reviews
5

Was handed my great grans engagement ring and needed it fixed .My Mam wanted it done for my Birthday and our local jewel...

5

I absolutely love this company. I will never shop anywhere else. Unlike other big jewelery companies helzberg is backed...

Kay Jewelers and Helzberg Diamonds Most Critical Reviews

Lowest rated reviews
1

I worked for the sterling company for a couple years. What people don't understand, is that you are just a number to...

1

Found out the hard way the "lifetime warranty" on the anniversary band I purchased only covers the stones. The poor qual...

Kay Jewelers and Helzberg Diamonds Latest Reviews

Recent published reviews
1

Took ring in for regular cleaning and maintenance. They broke ring and tried to restore to original condition. That...

Read all 889 reviews

Status of application if approved or not Facepalm Facepalm

Read all 194 reviews

Kay Jewelers and Helzberg Diamonds Products and Services

Most reviewed product and services
  • Kay Jewelers Customer Care (119 reviews)
  • Kay Jewelers Repair (55 reviews)
  • Kay Jewelers Ring Repair (44 reviews)
  • Helzberg Diamonds Ring (80 reviews)
  • Helzberg Diamonds Customer Care (23 reviews)
  • Helzberg Diamonds Bracelet (8 reviews)