PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Kay Jewelers and Helzberg Diamonds as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Kay Jewelers
Helzberg Diamonds

Kay Jewelers and Helzberg Diamonds Overview

Total reviews 994 204
Company responses 0 0
Issues resolved 4 1

Kay Jewelers and Helzberg Diamonds Consumer Ratings

Rank
158 out of 855 in Jewelry and Accessories category
145 out of 855 in Jewelry and Accessories category
Customer service
No votes
80 in category
Product or Service Quality
No votes
91 in category
Exchange, Refund and Cancellation Policy
No votes
86 in category
Discounts and Special Offers
No votes
89 in category

Kay Jewelers and Helzberg Diamonds Rating Details

Customer service
No votes
1.6 (81 reviews)
Reviewer's quote

I am very upset about the Customer Service I have been given at Kay's and plan to never shop here again. I went to the store on September 4th to exchange my soon to be husband band for a gold wedding band. I was told that the band will be back at the store before my wedding date of the 26th...

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...THE WORST CUSTOMER SERVICE I'VE EVER ENCOUNTERED. I need Helzberg to credit my payment once and for all!!! I spent $7,700 on earings and was going to spend $25k on an engagement ring..

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Product or Service Quality
No votes
1.9 (66 reviews)
Reviewer's quote

...d Towne Center, Ste 2205, Glendale, AZ 85308 (6**) **2-3996 refused to follow through on their phone promise 2 days earlier and failed to provide the customer service I had already paid for through a Lifetime Watch Battery Replacement Program. I would NOT recommend that anyone do any business with that Kay Jeweler as they ...

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Customer service was friendly but notified me it came from an outlet store on line so it could only be take to an outlet store, for hopefully just a new battery but the onsite jeweler would be able to help. It took me a week before I could drive 30 mins to an outlet store where I was told by the...

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Exchange, Refund and Cancellation Policy
No votes
1.5 (65 reviews)
Reviewer's quote

...Can't get manager to give us the proper professional evaluation form so we can have it added to our personal property home owners insurance policy..

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...Cancel my order refunded me as I have been paying for this ring since February and never got it. I emailed them to cancel june 6 and add of today June 10 still no response. No ring 8 tracking number by refund...

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Discounts and Special Offers
No votes
2.1 (58 reviews)
Reviewer's quote

...They need special recognition for a job well done. The way they solve issues and all..

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Was emailed a black Friday special bought my wife a diamond necklace and get a free flatscren after wife opened at Christmas she wanted a different piece. Called the store asked if we could return the necklace and free gift gift(flatscren tv)they said sure come down to the store which is 45 min...

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Kay Jewelers and Helzberg Diamonds Pros and Cons

Pros
  • Pretty jewelry
  • Used to treat me the same if i spent 0 or 2000 dollars
  • Phone representative did her best to help
  • Customers service
  • Personal customer service
  • Nice ring
Cons
  • Careless customer care
  • False guarantee
  • Service
  • Customer service
  • Quality
  • How they handled my situation

Kay Jewelers and Helzberg Diamonds Most Positive Reviews

Top rated reviews
5

Was handed my great grans engagement ring and needed it fixed .My Mam wanted it done for my Birthday and our local jewel...

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5

I absolutely love this company. I will never shop anywhere else. Unlike other big jewelery companies helzberg is backed...

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5

I tried to order a ring for my wife, and they are saying that i have to prove it is me when i have given them...

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5

The customer service I received was above and beyond anything I have ever received. I contacted a csr because the...

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Kay Jewelers and Helzberg Diamonds Most Critical Reviews

Lowest rated reviews
1

I worked for the sterling company for a couple years. What people don't understand, is that you are just a number to...

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1

Found out the hard way the "lifetime warranty" on the anniversary band I purchased only covers the stones. The poor qual...

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1

I took my Omega watch for a link repair. Kay's informed me that they destroyed the watch because I forgot it and it rema...

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1

I have a ring my husband bought me he traded it in got another ring the store close down they couldn't find a lifetime...

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Kay Jewelers and Helzberg Diamonds Latest Reviews

Recent published reviews
3.5

I put in two orders and wont too know if they were both recived

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1

I visited your Concord Mills store looking for an engagement ring. To make a long story short. We were interested in a...

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1

My Le Vian ring was sent to have a stone replace and to be sized at the same time. It was gone a total of 4 weeks. When...

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No votes

I recently visited the Altamonte Springs mall location in Florida with my boyfriend just to LOOK at rings, and I was...

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Kay Jewelers and Helzberg Diamonds Products and Services

Most reviewed product and services
  • Kay Jewelers Repair (58 reviews)
  • Kay Jewelers Ring Repair (47 reviews)
  • Kay Jewelers Ring (39 reviews)
  • Helzberg Diamonds Ring (81 reviews)
  • Helzberg Diamonds Bracelet (8 reviews)
  • Helzberg Diamonds Ring Repair (4 reviews)