PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Helzberg Diamonds and Kay Jewelers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Helzberg Diamonds
Kay Jewelers

Helzberg Diamonds and Kay Jewelers Overview

Total reviews 209 1057
Company responses 0 0
Issues resolved 1 4

Helzberg Diamonds and Kay Jewelers Consumer Ratings

Rank
175 out of 928 in Jewelry and Accessories category
203 out of 928 in Jewelry and Accessories category
Customer service
100 in category
138 in category
Product or Service Quality
106 in category
129 in category
Exchange, Refund and Cancellation Policy
108 in category
97 in category
Discounts and Special Offers
111 in category
146 in category

Helzberg Diamonds and Kay Jewelers Rating Details

Customer service
1.6 (82 reviews)
1.3 (303 reviews)
Reviewer's quote

...THE WORST CUSTOMER SERVICE I'VE EVER ENCOUNTERED. I need Helzberg to credit my payment once and for all!!! I spent $7,700 on earings and was going to spend $25k on an engagement ring..

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...I also know that sometimes policy should be put aside for the sake of customer service. For example: It is against Postal policy to hand the mail out of a PO Box. The customers must bring their keys to retrieve their mail...

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Product or Service Quality
1.9 (68 reviews)
1.7 (242 reviews)
Reviewer's quote

Helzberg Diamonds is not a quality place, they are so proud of their diamonds, necklaces. The products do not move or sell, I was not surprised by their high prices. But I was surprised they had so many rings, necklaces...

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...I will not recommend anyone to shop at Kay's their customer service for customer satisfaction is terrible go somewhere else..

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Exchange, Refund and Cancellation Policy
1.5 (67 reviews)
1.5 (227 reviews)
Reviewer's quote

I was refused a refund for the LifeTime Care Plan despite it saying on the bottom of the receipt and on their corporate website that you can cancel within 30 days. I purchased 4 rings at the Florida location on 2/21/21 with plans to have them serviced at my local store in Memphis. The Florida store...

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...They had the nerve to tell me that I could exchange them but will have to exchange up to $10,000. I have had the ring in my possession for less than three weeks. How can they count from the purchase date when they still had the rings? This is bad for business...

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Discounts and Special Offers
2.1 (60 reviews)
1.9 (228 reviews)
Reviewer's quote

...I ordered the ring from the website and was told it's a special order I will get it in 5 to 7 weeks...

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I had a very special sentimental ring that Kay Jewelers was responsible for fixing due to their unprofessional work. When I received my ring back from them , they made the band very thin also they cracked the mount which my ring was platinum and they put GOLD on the places where they fixed the...

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Helzberg Diamonds and Kay Jewelers Pros and Cons

Pros
  • Customers service
  • Personal customer service
  • Nice ring
  • Pretty jewelry
  • Nice selction
  • Used to treat me the same if i spent 0 or 2000 dollars
Cons
  • Customer service
  • How they handled my situation
  • Quality
  • Careless customer care
  • False guarantee
  • Customer service

Helzberg Diamonds and Kay Jewelers Most Positive Reviews

Top rated reviews
5

I absolutely love this company. I will never shop anywhere else. Unlike other big jewelery companies helzberg is backed...

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5

Was handed my great grans engagement ring and needed it fixed .My Mam wanted it done for my Birthday and our local jewel...

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5

The customer service I received was above and beyond anything I have ever received. I contacted a csr because the...

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5

I tried to order a ring for my wife, and they are saying that i have to prove it is me when i have given them...

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Helzberg Diamonds and Kay Jewelers Most Critical Reviews

Lowest rated reviews
1

Found out the hard way the "lifetime warranty" on the anniversary band I purchased only covers the stones. The poor qual...

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1

I worked for the sterling company for a couple years. What people don't understand, is that you are just a number to...

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1

I have a ring my husband bought me he traded it in got another ring the store close down they couldn't find a lifetime...

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1

I took my Omega watch for a link repair. Kay's informed me that they destroyed the watch because I forgot it and it rema...

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Helzberg Diamonds and Kay Jewelers Latest Reviews

Recent published reviews
1

Helzberg Diamonds is not a quality place, they are so proud of their diamonds, necklaces. The products do not move or...

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4

I bought a beautiful Le Vian Chocolate Diamond engagement ring from a friend whose engagement did not work out. The reta...

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2.2

I was refused a refund for the LifeTime Care Plan despite it saying on the bottom of the receipt and on their corporate...

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No votes

In the process of buying a home and I needed my payment posted to my credit report immediately, but to NO AVAIL

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