PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Helzberg Diamonds and Kay Jewelers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Helzberg Diamonds
Kay Jewelers

Helzberg Diamonds and Kay Jewelers Overview

Total reviews
199
971
Company responses
0
0
Issues resolved
1
3

Helzberg Diamonds and Kay Jewelers Consumer Ratings

Rank
146 out of 830 in Jewelry and Accessories category
182 out of 830 in Jewelry and Accessories category
Customer service
92 in category
No votes
Product or Service Quality
98 in category
No votes
Exchange, Refund and Cancellation Policy
96 in category
No votes
Discounts and Special Offers
96 in category
No votes

Helzberg Diamonds and Kay Jewelers Rating Details

Customer service
1.6 (80 reviews)
No votes
Reviewer's quote

...THE WORST CUSTOMER SERVICE I'VE EVER ENCOUNTERED. I need Helzberg to credit my payment once and for all!!! I spent $7,700 on earings and was going to spend $25k on an engagement ring..

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So with that said I spend over 4 hours with the most rude customer service people I have ever experienced. The first one was yelling at me on the line, the next left me on hold and never to return. Then saving the best customer service person for last she told me a supervisor would call me back and...

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Product or Service Quality
1.9 (64 reviews)
No votes
Reviewer's quote

Customer service was friendly but notified me it came from an outlet store on line so it could only be take to an outlet store, for hopefully just a new battery but the onsite jeweler would be able to help. It took me a week before I could drive 30 mins to an outlet store where I was told by the...

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...Called customer service and was told could not have ring until virus scare was over. I need that ring, may have to sell it for groceries. They continue to demand payments for ring...

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Exchange, Refund and Cancellation Policy
1.5 (64 reviews)
No votes
Reviewer's quote

I purchased an emerald cut diamond wedding ring & was told that if I didn’t like it they would refund my money in 30 days. At the time I traded my wedding ring because it had been bought at helzberg in the Greenspoint Mall, Houston, TX. I was in constant talk with the manager, who finally said they...

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...They have a policy I was told, so I call customer service and was told the same thing I drove 40 minutes for nothing. The manager there needs to be replaced and the policy changed. Nothing but trouble from this company...

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Discounts and Special Offers
2.1 (57 reviews)
No votes
Reviewer's quote

Was emailed a black Friday special bought my wife a diamond necklace and get a free flatscren after wife opened at Christmas she wanted a different piece. Called the store asked if we could return the necklace and free gift gift(flatscren tv)they said sure come down to the store which is 45 min...

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...They need special recognition for a job well done. The way they solve issues and all..

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Helzberg Diamonds and Kay Jewelers Pros and Cons

Pros
  • Customers service
  • Personal customer service
  • Great customer service - fast return when my ring was sent out
  • Pretty jewelry
  • Used to treat me the same if i spent 0 or 2000 dollars
  • Phone representative did her best to help
Cons
  • Customer service
  • Quality
  • How they handled my situation
  • Careless customer care
  • False guarantee
  • Service

Helzberg Diamonds and Kay Jewelers Most Positive Reviews

Top rated reviews
5

I absolutely love this company. I will never shop anywhere else. Unlike other big jewelery companies helzberg is backed...

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5

Was handed my great grans engagement ring and needed it fixed .My Mam wanted it done for my Birthday and our local jewel...

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5

The customer service I received was above and beyond anything I have ever received. I contacted a csr because the...

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5

I tried to order a ring for my wife, and they are saying that i have to prove it is me when i have given them...

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Helzberg Diamonds and Kay Jewelers Most Critical Reviews

Lowest rated reviews
1

Found out the hard way the "lifetime warranty" on the anniversary band I purchased only covers the stones. The poor qual...

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1

I worked for the sterling company for a couple years. What people don't understand, is that you are just a number to...

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1

I have a ring my husband bought me he traded it in got another ring the store close down they couldn't find a lifetime...

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1

I took my Omega watch for a link repair. Kay's informed me that they destroyed the watch because I forgot it and it rema...

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Helzberg Diamonds and Kay Jewelers Latest Reviews

Recent published reviews
No votes

I returned a Morganite on 4/22 trough UPS. I still have the return slip for their pick up. Why is my Helzburg bill over...

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1

Because y'all suck and can't answer the damn phone when people call y'all just put them on hold for *** hours it didn't...

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3

I made my payment in store March 4th at the direction of Comenity Bank because they bought they took over the account...

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1

Hi my name is Dave W. I would like to voice my EXTREME DISPLEASURE with the Kay Jewelers Credit department. I purchased...

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Helzberg Diamonds and Kay Jewelers Products and Services

Most reviewed product and services
  • Helzberg Diamonds Ring (81 reviews)
  • Helzberg Diamonds Customer Care (23 reviews)
  • Helzberg Diamonds Bracelet (8 reviews)
  • Kay Jewelers Customer Care (128 reviews)
  • Kay Jewelers Repair (56 reviews)
  • Kay Jewelers Ring Repair (44 reviews)