PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Jared and Helzberg Diamonds as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Jared
Helzberg Diamonds

Jared and Helzberg Diamonds Overview

Total reviews 428 226
Company responses 0 0
Issues resolved 4 1

Jared and Helzberg Diamonds Consumer Ratings

Rank
291 out of 1422 in Jewelry and Accessories category
211 out of 1422 in Jewelry and Accessories category
Customer service
212 in category
169 in category
Exchange, Refund and Cancellation Policy
190 in category
185 in category
Product or Service Quality
247 in category
200 in category
Website
228 in category
204 in category

Jared and Helzberg Diamonds Rating Details

Customer service
1.4
(189 reviews)
1.6
(92 reviews)
Reviewer's quote

...then when I make my minimum payment they still say that Im late and the never give me a grace period for my payment Ive been sending in letters and calling customer service and when I ask to speak to a supervisor they get rude and refuse to transfer me to a supervisor my last payment I made was in December due...

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After calling customer service, my issue was resolved the next day (it was late evening when I called). The day after that, I was finally able to pick up my ring that I had been waiting on for a month. I feel I shouldn't have had to call customer service to get my wedding ring back and I am very...

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Exchange, Refund and Cancellation Policy
1.5
(149 reviews)
1.5
(75 reviews)
Reviewer's quote

They were so adamant that they cant make the ring that I just told them to put the original ring back together and refund me the money we spent with them. Then I argued that since Jared made the ring to begin with that they should do any structural repair at no cost so that the new stone and wrap...

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...No one would help all i got is this is our policy. July 22 balance 313. 54 July 2022 payment 250 total balance left would have been 63...

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Product or Service Quality
1.6
(144 reviews)
1.9
(75 reviews)
Reviewer's quote

We filed a complaint against one of Jareds stores in Madison heights for horrible service,still havent heard back from Jareds concerning this issue..

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Our store closed down at which leaves us with no way to get rings serviced and we get told because your rings didnt get serviced within a timeframe your lifetime warrenty is cancelled. So now my wifes rings has diamonds that have fallen out cant be replaced because yall took my service from me...

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Website
2.1
(136 reviews)
2.3
(64 reviews)
Reviewer's quote

You have to be kidding me! What a way to start off an engagement! Let her pick out a ring thats been showing up on your website for weeks, place the order and now all of a sudden its been sold. Sounds like a bait and switch tactic. Now Ive gotten the approval and now have to break the news to her...

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I was refused a refund for the LifeTime Care Plan despite it saying on the bottom of the receipt and on their corporate website that you can cancel within 30 days. I purchased 4 rings at the Florida location on 2/21/21 with plans to have them serviced at my local store in Memphis. The Florida store...

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Jared and Helzberg Diamonds Pros and Cons

Pros
  • Friendly staff
  • Sales staff
  • Manager and acknowledged something needed to be done
  • Customers service
  • Financing
  • Selection reasonable prices professional attitude
Cons
  • Customer service
  • Deceptive sales practices
  • High price and low quality
  • Customer service
  • How they handled my situation
  • Quality

Jared and Helzberg Diamonds Most Positive Reviews

Top rated reviews
5

I fell behind on my account, jared offered me a settlement amount. I paid this total and just received a bill for the...

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5

I absolutely love this company. I will never shop anywhere else. Unlike other big jewelery companies helzberg is backed...

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5

They were the best people! Best customer service! I got what i wanted and they treated me like part of the family 10/10...

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5

No complaint. Had my due date changed with no problem. Thanks for helping me with this. They did an excellent job from...

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Jared and Helzberg Diamonds Most Critical Reviews

Lowest rated reviews
1

They are a rip off.. I bought a engagement ring that was a karat and I spend 4 thousand.. I took it to 5 different...

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1

Had the manager say some pretty disrespectful things to an employee in front of me and when I told her it was uncalled...

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1

Dear sir I brought my jewelry in to be cleaned at your Madison heights store, the one that is suppose to be closing the...

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1

Origional sales associate was great but down hill from there. Was given wrong ring, was not sent for sizing then sized...

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Jared and Helzberg Diamonds Latest Reviews

Recent published reviews
No votes

This is the worst company you could ever buy jewelry from , they dont explain the promotions they charge you all the...

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No votes

Order #0814****, order placed 12/13. Initial order was misshipped, sent to wrong address, signed for by Hernandez my...

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4.7

We filed a complaint against one of Jareds stores in Madison heights for horrible service,still havent heard back from...

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3.4

After calling customer service, my issue was resolved the next day (it was late evening when I called). The day after...

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