PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Jared and Helzberg Diamonds as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Jared
Helzberg Diamonds

Jared and Helzberg Diamonds Overview

Total reviews
389
200
Company responses
0
0
Issues resolved
4
1

Jared and Helzberg Diamonds Consumer Ratings

Rank
181 out of 824 in Jewelry and Accessories category
143 out of 824 in Jewelry and Accessories category
Customer service
110 in category
91 in category
Exchange, Refund and Cancellation Policy
101 in category
98 in category
Product or Service Quality
125 in category
99 in category
Website
131 in category
112 in category

Jared and Helzberg Diamonds Rating Details

Customer service
1.4 (165 reviews)
1.6 (81 reviews)
Reviewer's quote

They were the best people! Best customer service! I got what i wanted and they treated me like part of the family 10/10 highly recommend!..

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...THE WORST CUSTOMER SERVICE I'VE EVER ENCOUNTERED. I need Helzberg to credit my payment once and for all!!! I spent $7,700 on earings and was going to spend $25k on an engagement ring..

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Exchange, Refund and Cancellation Policy
1.5 (127 reviews)
1.5 (65 reviews)
Reviewer's quote

...00 now how the salesman not been trying line his pocket the mistake would not been so I said return the items and refund my money. The manager said dont let the sale walk out leave it as is. I get home the salesman done fooled me and charged me for it anyway...

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...Cancel my order refunded me as I have been paying for this ring since February and never got it. I emailed them to cancel june 6 and add of today June 10 still no response. No ring 8 tracking number by refund...

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Product or Service Quality
1.6 (122 reviews)
1.9 (65 reviews)
Reviewer's quote

...Very disappointing in the customer service after spending this amount of money. Great place to get a ring if you don't plan on being married for the rest of your life! -He won't be going to Jared's ever again!..

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Customer service was friendly but notified me it came from an outlet store on line so it could only be take to an outlet store, for hopefully just a new battery but the onsite jeweler would be able to help. It took me a week before I could drive 30 mins to an outlet store where I was told by the...

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Website
2.1 (115 reviews)
2.3 (56 reviews)
Reviewer's quote

I screen shot a few pictures of a Le Vian Chocolate Diamond from Jared’s website and sent to my husband. Just as I expected, he ordered one for my birthday this past week. It arrived yesterday and I’m embarrassed by the quality of the product and that Jared would send me an item made in China and...

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Ordered a cross online via their website on December 21, 2016. They said within 2 days the item would be at their store in Brandywine. I have the confirmation number: ORDER CONFIRMATION NUMBER: ML_561XXXX I called the store on 12-23 and they advised me they have not received the item yet...

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Jared and Helzberg Diamonds Pros and Cons

Pros
  • Friendly staff
  • Sales staff
  • Variety of products
  • Customers service
  • Personal customer service
  • Great customer service - fast return when my ring was sent out
Cons
  • Customer service
  • Deceptive sales practices
  • High price and low quality
  • Customer service
  • Quality
  • How they handled my situation

Jared and Helzberg Diamonds Most Positive Reviews

Top rated reviews
5

I fell behind on my account, jared offered me a settlement amount. I paid this total and just received a bill for the...

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5

I absolutely love this company. I will never shop anywhere else. Unlike other big jewelery companies helzberg is backed...

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5

I have to say, I always took the Jared commercials with a grain of salt, but after the AMAZING ring my fiance got for me...

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5

The customer service I received was above and beyond anything I have ever received. I contacted a csr because the...

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Jared and Helzberg Diamonds Most Critical Reviews

Lowest rated reviews
1

Brought my wedding ring in to have the diamond set in a new ring and have a gemstone put in original ring. Was...

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1

Found out the hard way the "lifetime warranty" on the anniversary band I purchased only covers the stones. The poor qual...

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1

My wife lost her wedding band of 39 years. Went to Jared's in Newport News, VA to have a replica made from my matching...

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1

I have a ring my husband bought me he traded it in got another ring the store close down they couldn't find a lifetime...

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Jared and Helzberg Diamonds Latest Reviews

Recent published reviews
No votes

They got in touch with me. Thank you pissed consumer!

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1.9

I purchased a ring for my wife the first week of February of 2020. I ordered the ring from the website and was told...

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1.4

I decided to buy a luxury watch at Jared. After selecting a watch, I needed to request an increase in my credit limit....

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No votes

I returned a Morganite on 4/22 trough UPS. I still have the return slip for their pick up. Why is my Helzburg bill over...

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Jared and Helzberg Diamonds Products and Services

Most reviewed product and services
  • Jared Customer Care (55 reviews)
  • Jared Manager (31 reviews)
  • Jared Repair (28 reviews)
  • Helzberg Diamonds Ring (81 reviews)
  • Helzberg Diamonds Customer Care (23 reviews)
  • Helzberg Diamonds Bracelet (8 reviews)