PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Helzberg Diamonds and Jared as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Helzberg Diamonds
Jared

Helzberg Diamonds and Jared Overview

Total reviews
194
368
Company responses
0
0
Issues resolved
1
3

Jared was first mentioned on PissedConsumer on May 8, 2008 and since then this brand received 368 reviews. It is 174 reviews more than Helzberg Diamonds received since Jan 6, 2010. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Helzberg Diamonds customer support team and Jared customer service.

Helzberg Diamonds and Jared Consumer Ratings

Rank
146 out of 1160 in Jewelry and Accessories category
169 out of 1160 in Jewelry and Accessories category
Customer service
85 in category
105 in category
Exchange, Refund and Cancellation Policy
89 in category
95 in category
Product or Service Quality
98 in category
121 in category

According to consumer ratings and reviews, Helzberg Diamonds ranks 23 points higher in the Jewelry and Accessories category than Jared. People gave Helzberg Diamonds 1.6 stars for Customer service criterion in Jewelry and Accessories category and it is 224 points higher than the worst rated brand in this category. At the same time, Jared was rated 1.4 stars for Customer service criterion in this category and it is 204 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Helzberg Diamonds has a higher rating than Jared. Regarding Product or Service Quality criterion, consumers gave Helzberg Diamonds 1.9 stars and it is 68% greater than other in category. Jared however was rated 1.6 stars and it is 61% greater than other in category.

Helzberg Diamonds and Jared Rating Details

Customer service
1.6 (78 reviews)
1.4 (155 reviews)
Reviewer's quote

It was time to upgrade the engagement ring. A daunting task given our target area was the Twin Cities and Prague. In it for a month we hit the malls. It was in Rosedale that we struck gold (pun intended). Chanda & Mindy were determined to pull out all the stops until we got the stone of the wife's...

Bruce J

...Never again!!!! The way they treat you, no knowledge on their service center, customer is always wrong, and never acknowledge they made a mistake on the estimate that I approved a repair under false pretense third class customer service..

Ruben c
Exchange, Refund and Cancellation Policy
1.5 (63 reviews)
1.4 (118 reviews)
Reviewer's quote

I told her I would take a look at it and see what was wrong and fix it or exchange it for her and not to worry. Well when I check it out and looked at it I saw that it was very thin and hardly any medal holding the two links together I decided to take it back and ask for a new one. I was also...

PissedConsumer1125323

After that , it was exchange only after approval and all four purchases could not be combined for one exchange . Then it was “no you cannot go online to make the purchase for exchange , that was changed to yes you can . Bottom line : they are crooks I was treated in such a condencending manner I...

Mitzi A
Product or Service Quality
1.9 (62 reviews)
1.6 (112 reviews)
Reviewer's quote

Customer service was friendly but notified me it came from an outlet store on line so it could only be take to an outlet store, for hopefully just a new battery but the onsite jeweler would be able to help. It took me a week before I could drive 30 mins to an outlet store where I was told by the...

Sarah S

It arrived yesterday and I’m embarrassed by the quality of the product and that Jared would send me an item made in China and then sell it at a high premium. The ring I received looked as if it came from the Wish website and Not at all reflective of what I was expecting from a brand like Jared. To...

Consuela W

Helzberg Diamonds and Jared Pros and Cons

Pros
  • Personal customer service
  • Great customer service - fast return when my ring was sent out
  • Customers service
  • Friendly staff
  • Types of products
  • Sales staff
Cons
  • Customer service
  • Quality
  • How they handled my situation
  • Customer service
  • High price and low quality
  • Deceptive sales practices

Helzberg Diamonds and Jared Most Positive Reviews

Top rated reviews
5

I absolutely love this company. I will never shop anywhere else. Unlike other big jewelery companies helzberg is backed...

5

I fell behind on my account, jared offered me a settlement amount. I paid this total and just received a bill for the...

Helzberg Diamonds and Jared Most Critical Reviews

Lowest rated reviews
1

Found out the hard way the "lifetime warranty" on the anniversary band I purchased only covers the stones. The poor qual...

1

Brought my wedding ring in to have the diamond set in a new ring and have a gemstone put in original ring. Was...

Helzberg Diamonds and Jared Latest Reviews

Recent published reviews

Status of application if approved or not Facepalm Facepalm

Read all 194 reviews
1.7

The wedding set we purchased 9 months ago is defective. I have taken my ring in twice since purchased. I have a desk...

Read all 368 reviews

Helzberg Diamonds and Jared Products and Services

Most reviewed product and services
  • Helzberg Diamonds Ring (80 reviews)
  • Helzberg Diamonds Customer Care (23 reviews)
  • Helzberg Diamonds Bracelet (8 reviews)
  • Jared Customer Care (50 reviews)
  • Jared Manager (30 reviews)
  • Jared Repair (28 reviews)