PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Helzberg Diamonds and Jared as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Helzberg Diamonds
Jared

Helzberg Diamonds and Jared Overview

Total reviews
202
393
Company responses
0
0
Issues resolved
1
4

Helzberg Diamonds and Jared Consumer Ratings

Rank
147 out of 838 in Jewelry and Accessories category
184 out of 838 in Jewelry and Accessories category
Customer service
89 in category
109 in category
Product or Service Quality
99 in category
127 in category
Exchange, Refund and Cancellation Policy
98 in category
100 in category
Discounts and Special Offers
98 in category
159 in category

Helzberg Diamonds and Jared Rating Details

Customer service
1.6 (81 reviews)
1.4 (168 reviews)
Reviewer's quote

...THE WORST CUSTOMER SERVICE I'VE EVER ENCOUNTERED. I need Helzberg to credit my payment once and for all!!! I spent $7,700 on earings and was going to spend $25k on an engagement ring..

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Ive tried to contact customer service about things multiple times and they either dont respond at all or they have the worst customer service and they dont want to help solve the issue. I was wanting to return an item but it was outside the 30 days, but the COVID-19 was going around and I couldnt...

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Product or Service Quality
1.9 (65 reviews)
1.6 (125 reviews)
Reviewer's quote

Customer service was friendly but notified me it came from an outlet store on line so it could only be take to an outlet store, for hopefully just a new battery but the onsite jeweler would be able to help. It took me a week before I could drive 30 mins to an outlet store where I was told by the...

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I am very unhappy with my overall service at Jared at Westfield Annapolis, 180 Jennifer Rd, Annapolis, MD 2140. I bought my fiancée and engagement ring on 5/23/2019. The ring I originally bought was 14k yellow gold with a...

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Exchange, Refund and Cancellation Policy
1.5 (65 reviews)
1.4 (130 reviews)
Reviewer's quote

...Cancel my order refunded me as I have been paying for this ring since February and never got it. I emailed them to cancel june 6 and add of today June 10 still no response. No ring 8 tracking number by refund...

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...I need a refund for my purchase and nobody will help me..

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Discounts and Special Offers
2.1 (58 reviews)
1.6 (110 reviews)
Reviewer's quote

Was emailed a black Friday special bought my wife a diamond necklace and get a free flatscren after wife opened at Christmas she wanted a different piece. Called the store asked if we could return the necklace and free gift gift(flatscren tv)they said sure come down to the store which is 45 min...

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...I will be shopping at different retailers in the future which may a good decision as Jared rarely discounts their watches. Jared has lost a good customer. No wonder Jared is having problems and is closing many of their stores..

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Helzberg Diamonds and Jared Pros and Cons

Pros
  • Customers service
  • Personal customer service
  • Great customer service - fast return when my ring was sent out
  • Friendly staff
  • Sales staff
  • Variety of products
Cons
  • Customer service
  • Quality
  • How they handled my situation
  • Customer service
  • Deceptive sales practices
  • High price and low quality

Helzberg Diamonds and Jared Most Positive Reviews

Top rated reviews
5

I absolutely love this company. I will never shop anywhere else. Unlike other big jewelery companies helzberg is backed...

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5

I fell behind on my account, jared offered me a settlement amount. I paid this total and just received a bill for the...

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5

The customer service I received was above and beyond anything I have ever received. I contacted a csr because the...

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5

I have to say, I always took the Jared commercials with a grain of salt, but after the AMAZING ring my fiance got for me...

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Helzberg Diamonds and Jared Most Critical Reviews

Lowest rated reviews
1

Found out the hard way the "lifetime warranty" on the anniversary band I purchased only covers the stones. The poor qual...

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1

Brought my wedding ring in to have the diamond set in a new ring and have a gemstone put in original ring. Was...

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1

I have a ring my husband bought me he traded it in got another ring the store close down they couldn't find a lifetime...

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1

My wife lost her wedding band of 39 years. Went to Jared's in Newport News, VA to have a replica made from my matching...

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Helzberg Diamonds and Jared Latest Reviews

Recent published reviews
No votes

lousy service and did NOT want to join into any clubabsolutely not. It will be the last time I buy anything from your...

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No votes

Good Afternoon,
On November 14, 2919, i purchased a necklace that was converted into an anklet. On November 21st, 2020, i...

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No votes

I would like to close my account. I was not aware that I was opening a line of credit. When the rep spoke to me it was...

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2.2

I am very unhappy with my overall service at Jared at Westfield Annapolis, 180 Jennifer Rd, Annapolis, MD 2140. I...

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Helzberg Diamonds and Jared Products and Services

Most reviewed product and services
  • Helzberg Diamonds Ring (81 reviews)
  • Helzberg Diamonds Customer Care (23 reviews)
  • Helzberg Diamonds Bracelet (8 reviews)
  • Jared Customer Care (56 reviews)
  • Jared Manager (31 reviews)
  • Jared Repair (29 reviews)