PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Helpling Singapore and Molly Maid as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Helpling Singapore

Helpling Singapore

Has verified representatives
1.8
Helpling Singapore
Molly Maid

Helpling Singapore and Molly Maid Overview

Total reviews
77
217
Company responses
10
1
Issues resolved
2
0

Molly Maid was first mentioned on PissedConsumer on Sep 23, 2010 and since then this brand received 217 reviews. It is 140 reviews more than Helpling Singapore received since Mar 2, 2015. Helpling Singapore responds to reviews and communicates with its consumers more often than Molly Maid. Helpling Singapore customer service team contacts its customers via PissedConsumer.com in 13 percent of cases.

Helpling Singapore and Molly Maid Consumer Ratings

Rank
44 out of 828 in Cleaning Services category
52 out of 828 in Cleaning Services category
Reliability
42 in category
35 in category
Customer service
38 in category
42 in category
Product or Service Quality
37 in category
39 in category

According to consumer ratings and reviews, Helpling Singapore ranks 8 points higher in the Cleaning Services category than Molly Maid. People gave Helpling Singapore 1.4 stars for Reliability criterion in Cleaning Services category and it is 76 points higher than the worst rated brand in this category. At the same time, Molly Maid was rated 1.7 stars for Reliability criterion in this category and it is 83 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Helpling Singapore has a higher rating than Molly Maid. Regarding Product or Service Quality criterion, consumers gave Helpling Singapore 1.6 stars and it is 69% greater than other in category. Molly Maid however was rated 1.6 stars and it is 67% greater than other in category.

Helpling Singapore and Molly Maid Rating Details

Reliability
1.4 (47 reviews)
1.7 (69 reviews)
Reviewer's quote

Hired them for a weekly cleaning, cleaner no show for 3 session, complaint to the office and no respond till date, worst still is I already paid for 3 months. Asking for refund, but was told the agreement stated no refund. They will arrange for another cleaner, the problem is I already don't trust...

PissedConsumer1652392

I worked for this company for about one year , my six month was fine . them they needed someone to drive, I became team leader few month paststarted to change. The helper in general were notconsistent with their job. i had good ones but they left. Basecaly to be in the position was very...

PissedConsumer1673220
Customer service
1.6 (46 reviews)
1.5 (87 reviews)
Reviewer's quote

Great service from Rowena in organising. Happy customer who will continue with Helpling!..

PissedConsumer1628762

I have had Molly Maids clean my home for the last 5 + years. Some of the cleaning was sporadic ( wrong day, different crew, not a good job) , but for the past 6 months Lydia and Gabriela have been very good. In fact this past week, they did an excellent job. I really appreciate having the same crew...

S. J
Product or Service Quality
1.6 (39 reviews)
1.6 (77 reviews)
Reviewer's quote

Engaged Helpling after reading their online review from Trustpilot.Cleaner came late and spend 4 hour just mopping my floor and washing 2 toilets, the waste clean i ever had, email in to feedback and didn't get a reply from them, decided to cancel the rest of my booking and was told i will be...

PissedConsumer1510858

I called ok on Wednesday to scheduled them to come out to Clean my house.The person who took my my information down stated that I would get a 30 mins call before they would come .The estimator would come too. On Friday they show up at 9:01 am and no called. Keep in mind I Told after 9 :30 bc I had...

PissedConsumer1406450

Helpling Singapore and Molly Maid Pros and Cons

Pros
  • Quick responses
  • Affordable
  • Some cleaners are good
  • courteous Employees
  • Were willing to come back out at no charge
  • Way they cleaned the bathrooms
Cons
  • Unreliable and fraudulent
  • No shows and no way of getting help easily
  • Customer service
  • Poor service level
  • Poor customer service
  • Lack of interest in an unhappy client

Helpling Singapore and Molly Maid Most Positive Reviews

Top rated reviews
5

probably 5th time I emailed since weekend. No reply. Last min cancellation changes.
Can't even log in now. Very bad servi...

5

I was very pleased with Team #6 they are right on schedule work quickly did an awesome job on my bathrooms my mirrors...

Helpling Singapore and Molly Maid Most Critical Reviews

Lowest rated reviews
1

Was a cleaner for the company and there were extremely un-transparent about the requirements. There was a deposit of 100...

1

Initial "deep clean" from this service lefts me feeling disgusted and upset. Showed up in the middle of their...

Helpling Singapore and Molly Maid Latest Reviews

Recent published reviews
1

Hired them for a weekly cleaning, cleaner no show for 3 session, complaint to the office and no respond till date,...

Read all 77 reviews
3.4

I worked for this company for about one year , my six month was fine . them they needed someone to drive, I became team...

Read all 217 reviews

Helpling Singapore and Molly Maid Products and Services

Most reviewed product and services
  • Helpling Singapore Cleaning Service (43 reviews)
  • Helpling Singapore Customer Care (16 reviews)
  • Helpling Singapore House Cleaning Service (5 reviews)
  • Molly Maid Cleaning Service (80 reviews)
  • Molly Maid House Cleaning Service (54 reviews)
  • Molly Maid Customer Care (11 reviews)