PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about HomeAway and Help U Rent as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

HomeAway
Help U Rent

HomeAway and Help U Rent Overview

Total reviews
329
15
Company responses
0
0
Issues resolved
3
0

HomeAway and Help U Rent Consumer Ratings

Rank
56 out of 318 in Travel category
391 out of 1628 in Real Estate category
Customer service
39 in category
227 in category
Website
47 in category
254 in category
Price Affordability
42 in category
266 in category
Diversity of Products or Services
31 in category
235 in category

HomeAway and Help U Rent Rating Details

Customer service
1.1 (166 reviews)
1 (6 reviews)
Reviewer's quote

...The most frustrating part is the lack of customer service and the attitude of indifference exhibited by the people that answer the phone at HomeAway. When they can't resolve a problem, the rep states that they will have someone return the call. However, the return call is never received...

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I expected to buy a service providing faster and better access to listings than what I had been finding on my own - NOT! THEIR LISTINGS WERE TRASH, containing houses that I knew had been rented months before, and not having current ones that I knew were on trulia. Their response when I pointed it...

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Website
1.7 (129 reviews)
1.6 (7 reviews)
Reviewer's quote

...This is a scam prone website. Stay away!..

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Me and my husband paid 50 bucks too get a listing of properties they told us that the $50 dollars was refundable and that they would link us with the property owners that didn't do criminal,credit or past evictions well it was all a lie the money isn't refundable and now you call them their number...

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Price Affordability
1.7 (101 reviews)
1 (5 reviews)
Reviewer's quote

Four weeks before we travel to France for my sons wedding we found out the property owner was not even renting his place out! HomeAway blamed the owner and gave us no help other than false promises! Had to seek private place at double the price, I spent two weeks “begging” for help!!!!..

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These people lure you in with houses they actually have no clue about and charge you a fee for there listings. Once you pay the fee all of the houses are already rented or not available any longer. They never email you or call you back the way they should and or send updated listings. The people I...

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Diversity of Products or Services
1.7 (93 reviews)
1 (5 reviews)
Reviewer's quote

I am also contacting my bank for the money back as well as seeing what additional funds I paid them for services never received. This has been a truly frightening and scary experience, as after I contacted Home Away and said I’m not staying there Klaus continued to text and harass me. Home Away...

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HELP U RENT WAS THE ABSOLUTE WORST HOUSING EXPERIENCE I EVER HAD. They are totally rude and straight up idiots. If youre late on rent or a check bounces, they wont tell you until you owe them an extra 200 bucks in late fees! Their maintenence was hammering in the room next to mine at 7 in the god...

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HomeAway and Help U Rent Pros and Cons

Pros
  • Customer service non responsive when problem is difficult
  • Very little about this company
  • Was nice seeing what you were going to rent
No votes
Cons
  • Customer service
  • Property owners totally unaccountable to customers
  • Attitude of it is not us to deal it is your problem to resolve
No votes

HomeAway and Help U Rent Most Positive Reviews

Top rated reviews
5

I am going to tell my story I am Spanish. I wanted to spend some days with my aunt that had cancer and now is in good...

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No votes
5

I recently made a reservation on Property ID HA-8VN903 1034079VB. Two days later the property manager informed me that t...

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No votes

HomeAway and Help U Rent Most Critical Reviews

Lowest rated reviews
1

The home was dirty and had a foul, musty smell throughout that would not air out. We cleaned the house for 2 hours,...

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1

I have used Help u rent in the past however this time was horrible. I contacted them a month and asked for assistance...

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1

Found a property to rent in Florida on home away.com so I messaged the renter via the homeway website. I got an answer...

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1

I cant believe how unprofessional they are an the lack of consideration they have with they're clients.
First they say...

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HomeAway and Help U Rent Latest Reviews

Recent published reviews
1

My reservations for property number 419808vb for 10/5-10/19/2020 were cancelled by the seller because she is selling the...

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No votes

Im looking for housing cant get in contact with anyone

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1

I cancelled via an email to the property owner through HomeAway site an apt in London on March 15. At that time all...

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No votes

Hello, We are still in business and our phone lines are just down. We are working with Time Warner Cable to get this...

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HomeAway and Help U Rent Products and Services

Most reviewed product and services
  • Homeaway Property Rental (63 reviews)
  • Homeaway Property Listing (45 reviews)
  • Homeaway Customer Care (45 reviews)
  • Help U Rent Property Listing (4 reviews)
  • Help U Rent Apartment Rental (1 review)