PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Home Instead and Help At Home as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Home Instead
Help At Home

Home Instead and Help At Home Overview

Total reviews
66
45
Company responses
0
0
Issues resolved
0
0

Home Instead and Help At Home Consumer Ratings

Rank
268 out of 1957 in Hospitals, Clinics and Medical Centers category
158 out of 926 in Household Services category
Customer service
197 in category
97 in category
Product or Service Quality
212 in category
93 in category
Website
335 in category
140 in category
Diversity of Products or Services
317 in category
136 in category

Home Instead and Help At Home Rating Details

Customer service
1.6 (22 reviews)
1.3 (25 reviews)
Reviewer's quote

Jerri, the franchise owner in Colorado Springs, is totally non-compassionate and has horrid customer service skills. We experienced high turnover and weren't happy with the care givers she kept changing for my Mom. We chose to transitions to another company...

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...I am just very disappointed in the customer service of At Home and I was really excited to have discovered this store just a couple weeks ago. Mari Griffith..

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Product or Service Quality
1.6 (19 reviews)
1.3 (18 reviews)
Reviewer's quote

...THE COMPANY DOES NOT PROVIDE ENOUGH QUALITY TRAINING TO PERFORM YOUR JOB ADEQUATELY. This will leave you in many situations where you are helpless to the client you are caring for and will leave you in an UNSAFE situation. They honestly don't care about the quality of care they provide to clients...

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My family used this service for many years. For my mother and to give me her daughter respite care...

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Website
1.7 (13 reviews)
1.1 (14 reviews)
Reviewer's quote

My head supervisor called me a ni**er when they thought I wasn't listening to what was going on during the employment meeting. (*=g) The meeting was about an old woman having a heart attack due to faulty phone services on the part of the facility. An employee was almost attacked by clients Siberian...

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I bought a side table in April, the table was $69.00 and bought a couple of other items, turned out the table didnt work for my space. So l return it today and l was refund only $44.22 back, okay they told me because l had a40% discounts from my email for my birthday that they couldnt not refund al...

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Diversity of Products or Services
1.4 (13 reviews)
1.1 (15 reviews)
Reviewer's quote

My girlfriend works for Home Instead in Pasadena, CA for under a year now and is assigned to a healthcare facility in north Pasadena in Healthcare Row within Fair Oaks and is simply assigned one client. She has witnessed several patient abuses at the facility she works at including the CNA staff at...

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Horrible company managers and careworkers are abusive and most of them are from the hood...THINGS GO MISSING, A caseworker threatened to hurt my little dog and myself because she was barking !! Told me they were "doing me a favor" by coming..never show up on time or don't show at all..no respect or...

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Home Instead and Help At Home Pros and Cons

Pros
  • One caregiver out of ten
  • Horrid
  • Large selection
  • Aide
Cons
  • Much at all
  • Treatment
  • Staff
  • Unprofessionalism
  • Customer service
  • Nurses

Home Instead and Help At Home Most Positive Reviews

Top rated reviews
5

The caliber of people who write these reviews should tell you why the company let them go! Really take a look at...

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No votes
5

Home Instead caregivers took wonderful care of my elderly aunt and gave us the peace of mind we needed. I know that...

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No votes

Home Instead and Help At Home Most Critical Reviews

Lowest rated reviews
1

I worked for this company for a few months. They are very unprofessional to their employees and will do anything they...

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1

we are affiliated with help at home in Chicago Illinois who is a state run agency that is supposed to take care of...

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1

Oh yeah, their very compassionate, right, could of fooled me. After suing me for subpar work for $8,000.00, it turned i...

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1

This is the worst company ever, please don't waste your precious time, find andther

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Home Instead and Help At Home Latest Reviews

Recent published reviews
1

My head supervisor called me a ni**er when they thought I wasn't listening to what was going on during the employment...

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1.3

Review has all details, but this time I have been left high and dry with an emergency situation and I think people...

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1

My girlfriend works for Home Instead in Pasadena, CA for under a year now and is assigned to a healthcare facility in no...

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1.5

My worker didnt show up on Friday, because she had a very serious emergency. She called the office in the morning and...

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Home Instead and Help At Home Products and Services

Most reviewed product and services
  • Home Instead Adult Care (3 reviews)
  • Help At Home Adult Care (11 reviews)
  • Help At Home Nurse (3 reviews)