PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Home Instead and Help At Home as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Home Instead
Help At Home

Home Instead and Help At Home Overview

Total reviews
65
29
Company responses
0
0
Issues resolved
0
0

Home Instead was first mentioned on PissedConsumer on Sep 25, 2007 and since then this brand received 65 reviews. It is 36 reviews more than Help At Home received since May 19, 2011.

Home Instead and Help At Home Consumer Ratings

Rank
277 out of 2946 in Hospitals, Clinics and Medical Centers category
195 out of 2199 in Professional Services category
Customer service
188 in category
109 in category
Staff
298 in category
127 in category
Product or Service Quality
200 in category
112 in category

Home Instead and Help At Home Rating Details

Customer service
1.6 (21 reviews)
1.4 (17 reviews)
Reviewer's quote

Company is a total joke.. refuses to send someone saturdays and is rude as anything. Would rather not have care than deal with this place. owners do not know how to run a business.Joke.

Kemaya

we are affiliated with help at home in Chicago Illinois who is a state run agency that is supposed to take care of seniors this agency is very irresponsible does not send the proper help much less help on time if someone calls in sick they do not replace them its a bad agency to be with and I will...

Nicoletta
Staff
1.5 (18 reviews)
1.3 (15 reviews)
Reviewer's quote

The office staff are dismissive, and fail to carry out duties ie: updating care plans/implementation, Medication changes are not done expeditiously. Skin breakdown is frequently ignored and they go into CYA mode when questioned. They are incompetent for basic wound care and hygiene...

PissedConsumer1550718

...Currently they have a certain person on the Attendant Care side as staff, who at one time was my caregiver. She is a trouble maker who has frequently been in direct violation of HIPPA laws. Want to know something about a client she was caring for at the time...

Forever
Product or Service Quality
1.6 (18 reviews)
1.4 (11 reviews)
Reviewer's quote

You need a car because most clients are not on a bus line. They may send you out 20 miles or more from your home. So be expected to have a car where you're driving all over for 3-5 hour shifts, using your gas and mileage and wear and tear on your vehicle. You need a car daily because they send you...

MarilynC

Help At Home is a huge company with location in numerous cities and states. Many of the reviews are written as though readers know who the writer is talking about. However no matter what location they are in, the reviews tend to be about the same. If they are contracted with 'the state', then the...

PissedConsumer1703483

Home Instead and Help At Home Pros and Cons

Pros
  • One caregiver out of ten
  • Horrid
  • Aide
Cons
  • Much at all
  • Treatment
  • Lack of responsibility
  • Unprofessionalism
  • Nurses

Home Instead and Help At Home Most Positive Reviews

Top rated reviews
5

The caliber of people who write these reviews should tell you why the company let them go! Really take a look at...

No votes

Home Instead and Help At Home Most Critical Reviews

Lowest rated reviews
1

Home instead of somersault point/cape may/atlantic county is the worst of many agencies I've hired to care for my...

1

we are affiliated with help at home in Chicago Illinois who is a state run agency that is supposed to take care of...

Home Instead and Help At Home Latest Reviews

Recent published reviews
1

My girlfriend works for Home Instead in Pasadena, CA for under a year now and is assigned to a healthcare facility in no...

Read all 65 reviews
2

Apparently they don't drug test their employees I have a friend who uses this company and they have
aid that smells like...

Read all 29 reviews

Home Instead and Help At Home Products and Services

Most reviewed product and services
  • Home Instead Adult Care (3 reviews)
  • Help At Home Adult Care (8 reviews)
  • Help At Home Nurse (3 reviews)