PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ocwen and Heights Finance as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ocwen
Heights Finance

Ocwen and Heights Finance Overview

Total reviews
1495
136
Company responses
0
0
Issues resolved
5
0

Ocwen and Heights Finance Consumer Ratings

Rank
193 out of 892 in Loans and Mortgages category
78 out of 892 in Loans and Mortgages category
Customer service
175 in category
51 in category
Product or Service Quality
189 in category
62 in category
Website
190 in category
80 in category
Interest Rate
137 in category
130 in category

Ocwen and Heights Finance Rating Details

Customer service
1.2 (299 reviews)
2 (66 reviews)
Reviewer's quote

...A phone call to customer service took over an hour and multiple (friendly) people before someone could input a direct draft; over a month later, the online problem still exists..

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... in business! Have had nothing but issues with them! And it's ridiculous that you can't pay with a credit card! Stay away from this horrible company! Horrible Customer Service, Horrible products! You are better off taking a payday loan if you are that desperate! They also had my paperwork completely wrong when I went in to sign. I must have been crazy to accept this loan. But I'm almost paid off ...

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Product or Service Quality
1.1 (282 reviews)
1.9 (63 reviews)
Reviewer's quote

...Poor communication, poor customer service and they really , really don't care about the customer , their most concern seems to be what extra fees they can get from you or how they can force you into foreclosure..

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Horrible service and don’t tell the truth. So you spend extra money to pay loan off faster and company fails to let you know it’s not going to principal if you pay online. Do not take out loan with them Horrible service..

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Website
1.5 (276 reviews)
2.2 (58 reviews)
Reviewer's quote

Today they tried to explain that my escrow had changed and that was why June wasn't paid entirely but I had no idea about this till I went to the website today. They lie and no-one can help me defeat this servicing company. I need to make yet another class action suit against them, so others don't...

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I went to their website and entered a complaint. I was called within a half hour by Mark Firth who was a manager at another branch and I believe the district manager. He was wonderful! He explained that the 'car care plan' that I thought was just a monthly enrollment had been a yearly purchase and...

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Interest Rate
1.5 (263 reviews)
1.6 (60 reviews)
Reviewer's quote

Trying to refinance and get a better interest rate and get away from ocwin , they will not send a payoff statement , i have been calling them every day for about three weeks different person and different conflicting awnseres every day it seemes we are being held hostage is there any help out there...

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I had gotten a loan there in past was all good with good interest rate. I paid off the loan even early with no hassle there. Now after a couple of years gone by I have gotten 3 offers in the mail to come back that $3000 loan was waiting for me just mention the promo code...

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Ocwen and Heights Finance Pros and Cons

Pros
  • One person that tried to help me
  • Didnt
  • Loan modification staff is competent and fair
  • Company as a whole
  • Opportunity to loan money
  • Staff
Cons
  • Absolutely no customer service
  • No clear answers
  • Customer service
  • I did not like
  • Your entire company
  • Staff needs some training

Ocwen and Heights Finance Most Positive Reviews

Top rated reviews
5

I have grew up in my home for 37yrs, since my parents passed away i own it for 12yrs, I recently contacted Ocwen to...

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5

I am a former employee of Heights and can tell you with absolute honesty that this company is based upon the highest eth...

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5

In 2005 I borrowed $23,000 from them as a Home Equity Home and I paid them every month. I asked them to let me know...

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5

I was sent a live check in the mail. I thought about it for several days before cashing it. Since I'm trying to build...

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Ocwen and Heights Finance Most Critical Reviews

Lowest rated reviews
1

The mortgage company completed the necessary inspection and was to release the money to the builder to complete the buil...

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1

Dyersburg tn... awful. Had 3 loans with them in past. All of which was paid. My fourth loan was for 1000. I had been...

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1

My gmac mortgage was sold to ocwen in the middle of a loan modification gmac tried to foreclose on me after they sold...

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1

I completely paid my loan in full they even gave me my title back but they had placed insurance forcibly because mine...

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Ocwen and Heights Finance Latest Reviews

Recent published reviews
1

OCWEN STOLE OUR HOME. THEY ARE CROOKS. NEVER LET THEM DO A HOME INSPECTION ON YOUR HOME. ONCE THEY FIGURE OUT THEY CAN M...

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1

They will charge penalties offer insurance and claim insurance paid late so you have to come up with all the fees then...

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No votes

My dad is Timothy Davis
610 Hampton rd
Lancaster SC 29720
Po box 554
Lancaster SC 29721
He has paid off the mortgage that sta...

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1.5

I had gotten a loan there in past was all good with good interest rate. I paid off the loan even early with no hassle...

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Ocwen and Heights Finance Products and Services

Most reviewed product and services
  • Ocwen Mortgage (526 reviews)
  • Ocwen Loan (210 reviews)
  • Ocwen Loan Modification (161 reviews)
  • Heights Finance Loan (66 reviews)
  • Heights Finance Customer Care (14 reviews)
  • Heights Finance Manager (8 reviews)