PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ocwen and Heights Finance as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ocwen
Heights Finance

Ocwen and Heights Finance Overview

Total reviews 1524 146
Company responses 0 0
Issues resolved 5 0

Ocwen and Heights Finance Consumer Ratings

Rank
285 out of 1016 in Loans and Mortgages category
120 out of 1016 in Loans and Mortgages category
Customer service
257 in category
83 in category
Product or Service Quality
274 in category
109 in category
Website
270 in category
116 in category
Interest Rate
218 in category
187 in category

Ocwen and Heights Finance Rating Details

Customer service
1.2
(309 reviews)
2.1
(72 reviews)
Reviewer's quote

...A phone call to customer service took over an hour and multiple (friendly) people before someone could input a direct draft; over a month later, the online problem still exists..

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...Customer service, collections and even collections. Im not sure where to go to next..

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Product or Service Quality
1.1
(289 reviews)
2
(68 reviews)
Reviewer's quote

...Poor communication, poor customer service and they really , really don't care about the customer , their most concern seems to be what extra fees they can get from you or how they can force you into foreclosure..

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I've been with this company for years and up until just recently have I had trouble with the service and the women at this company. I've tried to renew my loan and was unsuccessful even though I have not missed a payment. They keep telling me that the computer makes the decision on my ability to...

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Website
1.5
(287 reviews)
2.2
(62 reviews)
Reviewer's quote

Today they tried to explain that my escrow had changed and that was why June wasn't paid entirely but I had no idea about this till I went to the website today. They lie and no-one can help me defeat this servicing company. I need to make yet another class action suit against them, so others don't...

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I went to their website and entered a complaint. I was called within a half hour by Mark Firth who was a manager at another branch and I believe the district manager. He was wonderful! He explained that the 'car care plan' that I thought was just a monthly enrollment had been a yearly purchase and...

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Interest Rate
1.5
(274 reviews)
1.7
(65 reviews)
Reviewer's quote

Trying to refinance and get a better interest rate and get away from ocwin , they will not send a payoff statement , i have been calling them every day for about three weeks different person and different conflicting awnseres every day it seemes we are being held hostage is there any help out there...

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I had gotten a loan there in past was all good with good interest rate. I paid off the loan even early with no hassle there. Now after a couple of years gone by I have gotten 3 offers in the mail to come back that $3000 loan was waiting for me just mention the promo code...

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Ocwen and Heights Finance Pros and Cons

Pros
  • One person that tried to help me
  • Loan modification staff is competent and fair
  • Didnt
  • Company as a whole
  • Opportunity to loan money
  • Were there when i needed them in the past
Cons
  • Absolutely no customer service
  • No clear answers
  • Customer service
  • I did not like
  • Your entire company
  • Staff needs some training

Ocwen and Heights Finance Most Positive Reviews

Top rated reviews
5

Im very Happy because l tried to make a modification for my loan mortgage! And Finally I was Accepted!! Thank you!!...

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5

It not let me get my information I forgot it and it not letting me in to retrieve it I've been having this problem...

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5

In 2005 I borrowed $23,000 from them as a Home Equity Home and I paid them every month. I asked them to let me know...

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5

I have always went to heghts for a loan never had a problem Terrence trtan is the man very straight forward will take...

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Ocwen and Heights Finance Most Critical Reviews

Lowest rated reviews
1

We pay our mortgage through draft every two weeks. Ocwen does not apply the two week payment. Instead, they place the...

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1

I needed a settlement letter to get this account paid in full.I have tried everything to get this settlement letter....

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1

They lied about helping, refused to take a payment when it was the full amount to catchup the back-pay, then sent...

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1

This place is nothing but a joke. None of the people in this place are on the same page. You get one person telling you...

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Ocwen and Heights Finance Latest Reviews

Recent published reviews
1

Nobody at no number would help me find correct dept to address this issue. No one could care less. everytime you call a...

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1.2

I've been with this company for years and up until just recently have I had trouble with the service and the women at...

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3

How to transfer loan to other persons name,house title was change to another name,Im no longer in title

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No votes

Will not refinance because late payments with a car company. My only neg on credit report. Have no problems with world...

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