PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Heights Finance and Ocwen as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Heights Finance
Ocwen

Heights Finance and Ocwen Overview

Total reviews 145 1524
Company responses 0 0
Issues resolved 0 5

Heights Finance and Ocwen Consumer Ratings

Rank
105 out of 1015 in Loans and Mortgages category
285 out of 1015 in Loans and Mortgages category
Customer service
81 in category
253 in category
Product or Service Quality
93 in category
270 in category
Interest Rate
184 in category
215 in category
Website
115 in category
266 in category

Heights Finance and Ocwen Rating Details

Customer service
2.1
(71 reviews)
1.2
(309 reviews)
Reviewer's quote

... in business! Have had nothing but issues with them! And it's ridiculous that you can't pay with a credit card! Stay away from this horrible company! Horrible Customer Service, Horrible products! You are better off taking a payday loan if you are that desperate! They also had my paperwork completely wrong when I we...

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...A phone call to customer service took over an hour and multiple (friendly) people before someone could input a direct draft; over a month later, the online problem still exists..

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Product or Service Quality
2
(67 reviews)
1.1
(289 reviews)
Reviewer's quote

I've been with this company for years and up until just recently have I had trouble with the service and the women at this company. I've tried to renew my loan and was unsuccessful even though I have not missed a payment. They keep telling me that the computer makes the decision on my ability to...

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...Poor communication, poor customer service and they really , really don't care about the customer , their most concern seems to be what extra fees they can get from you or how they can force you into foreclosure..

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Interest Rate
1.7
(64 reviews)
1.5
(274 reviews)
Reviewer's quote

I had gotten a loan there in past was all good with good interest rate. I paid off the loan even early with no hassle there. Now after a couple of years gone by I have gotten 3 offers in the mail to come back that $3000 loan was waiting for me just mention the promo code...

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Trying to refinance and get a better interest rate and get away from ocwin , they will not send a payoff statement , i have been calling them every day for about three weeks different person and different conflicting awnseres every day it seemes we are being held hostage is there any help out there...

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Website
2.2
(61 reviews)
1.5
(287 reviews)
Reviewer's quote

I went to their website and entered a complaint. I was called within a half hour by Mark Firth who was a manager at another branch and I believe the district manager. He was wonderful! He explained that the 'car care plan' that I thought was just a monthly enrollment had been a yearly purchase and...

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Today they tried to explain that my escrow had changed and that was why June wasn't paid entirely but I had no idea about this till I went to the website today. They lie and no-one can help me defeat this servicing company. I need to make yet another class action suit against them, so others don't...

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Heights Finance and Ocwen Pros and Cons

Pros
  • Company as a whole
  • Opportunity to loan money
  • Were there when i needed them in the past
  • One person that tried to help me
  • Loan modification staff is competent and fair
  • Didnt
Cons
  • I did not like
  • Your entire company
  • Staff needs some training
  • Absolutely no customer service
  • No clear answers
  • Customer service

Heights Finance and Ocwen Most Positive Reviews

Top rated reviews
5

It not let me get my information I forgot it and it not letting me in to retrieve it I've been having this problem...

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5

Im very Happy because l tried to make a modification for my loan mortgage! And Finally I was Accepted!! Thank you!!...

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5

I have always went to heghts for a loan never had a problem Terrence trtan is the man very straight forward will take...

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5

In 2005 I borrowed $23,000 from them as a Home Equity Home and I paid them every month. I asked them to let me know...

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Heights Finance and Ocwen Most Critical Reviews

Lowest rated reviews
1

This place is nothing but a joke. None of the people in this place are on the same page. You get one person telling you...

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1

We pay our mortgage through draft every two weeks. Ocwen does not apply the two week payment. Instead, they place the...

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1

I completely paid my loan in full they even gave me my title back but they had placed insurance forcibly because mine...

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1

They lied about helping, refused to take a payment when it was the full amount to catchup the back-pay, then sent...

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Heights Finance and Ocwen Latest Reviews

Recent published reviews
1.2

I've been with this company for years and up until just recently have I had trouble with the service and the women at...

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1

Nobody at no number would help me find correct dept to address this issue. No one could care less. everytime you call a...

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No votes

Will not refinance because late payments with a car company. My only neg on credit report. Have no problems with world...

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3

How to transfer loan to other persons name,house title was change to another name,Im no longer in title

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