PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Heights Finance and Ocwen as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Heights Finance
Ocwen

Heights Finance and Ocwen Overview

Total reviews 136 1498
Company responses 0 0
Issues resolved 0 5

Heights Finance and Ocwen Consumer Ratings

Rank
77 out of 900 in Loans and Mortgages category
192 out of 900 in Loans and Mortgages category
Customer service
51 in category
176 in category
Product or Service Quality
62 in category
192 in category
Interest Rate
131 in category
138 in category
Website
81 in category
192 in category

Heights Finance and Ocwen Rating Details

Customer service
2 (66 reviews)
1.2 (299 reviews)
Reviewer's quote

... in business! Have had nothing but issues with them! And it's ridiculous that you can't pay with a credit card! Stay away from this horrible company! Horrible Customer Service, Horrible products! You are better off taking a payday loan if you are that desperate! They also had my paperwork completely wrong when I went in to sign. I must have been crazy to accept this loan. But I'm almost paid off ...

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...A phone call to customer service took over an hour and multiple (friendly) people before someone could input a direct draft; over a month later, the online problem still exists..

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Product or Service Quality
1.9 (63 reviews)
1.1 (281 reviews)
Reviewer's quote

Horrible service and don’t tell the truth. So you spend extra money to pay loan off faster and company fails to let you know it’s not going to principal if you pay online. Do not take out loan with them Horrible service..

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...Poor communication, poor customer service and they really , really don't care about the customer , their most concern seems to be what extra fees they can get from you or how they can force you into foreclosure..

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Interest Rate
1.6 (60 reviews)
1.6 (263 reviews)
Reviewer's quote

I had gotten a loan there in past was all good with good interest rate. I paid off the loan even early with no hassle there. Now after a couple of years gone by I have gotten 3 offers in the mail to come back that $3000 loan was waiting for me just mention the promo code...

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Trying to refinance and get a better interest rate and get away from ocwin , they will not send a payoff statement , i have been calling them every day for about three weeks different person and different conflicting awnseres every day it seemes we are being held hostage is there any help out there...

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Website
2.2 (58 reviews)
1.5 (277 reviews)
Reviewer's quote

I went to their website and entered a complaint. I was called within a half hour by Mark Firth who was a manager at another branch and I believe the district manager. He was wonderful! He explained that the 'car care plan' that I thought was just a monthly enrollment had been a yearly purchase and...

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Today they tried to explain that my escrow had changed and that was why June wasn't paid entirely but I had no idea about this till I went to the website today. They lie and no-one can help me defeat this servicing company. I need to make yet another class action suit against them, so others don't...

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Heights Finance and Ocwen Pros and Cons

Pros
  • Company as a whole
  • Opportunity to loan money
  • Staff
  • One person that tried to help me
  • Didnt
  • Loan modification staff is competent and fair
Cons
  • I did not like
  • Your entire company
  • Staff needs some training
  • Absolutely no customer service
  • No clear answers
  • Customer service

Heights Finance and Ocwen Most Positive Reviews

Top rated reviews
5

I am a former employee of Heights and can tell you with absolute honesty that this company is based upon the highest eth...

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5

I have grew up in my home for 37yrs, since my parents passed away i own it for 12yrs, I recently contacted Ocwen to...

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5

I was sent a live check in the mail. I thought about it for several days before cashing it. Since I'm trying to build...

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5

In 2005 I borrowed $23,000 from them as a Home Equity Home and I paid them every month. I asked them to let me know...

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Heights Finance and Ocwen Most Critical Reviews

Lowest rated reviews
1

Dyersburg tn... awful. Had 3 loans with them in past. All of which was paid. My fourth loan was for 1000. I had been...

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1

The mortgage company completed the necessary inspection and was to release the money to the builder to complete the buil...

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1

I completely paid my loan in full they even gave me my title back but they had placed insurance forcibly because mine...

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1

My gmac mortgage was sold to ocwen in the middle of a loan modification gmac tried to foreclose on me after they sold...

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Heights Finance and Ocwen Latest Reviews

Recent published reviews
1

They will charge penalties offer insurance and claim insurance paid late so you have to come up with all the fees then...

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4

I have been trying to get a hold of your research department. I previously had a loan with you and I am being told that...

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1.5

I had gotten a loan there in past was all good with good interest rate. I paid off the loan even early with no hassle...

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No votes

As of date no return call or email

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Heights Finance and Ocwen Products and Services

Most reviewed product and services
  • Heights Finance Loan (66 reviews)
  • Heights Finance Customer Care (14 reviews)
  • Heights Finance Manager (8 reviews)
  • Ocwen Mortgage (527 reviews)
  • Ocwen Loan (210 reviews)
  • Ocwen Loan Modification (161 reviews)