PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Kroger and Heb as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Kroger
Heb

Kroger and Heb Overview

Total reviews
1114
426
Company responses
0
0
Issues resolved
3
3

Kroger was first mentioned on PissedConsumer on Aug 12, 2008 and since then this brand received 1114 reviews. It is 688 reviews more than Heb received since May 30, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Heb customer support team than with Kroger customer service.

Kroger and Heb Consumer Ratings

Rank
49 out of 720 in Food Stores category
17 out of 614 in Supermarkets and Malls category
Customer service
46 in category
26 in category
Discounts and Special Offers
30 in category
26 in category
Diversity of Products or Services
56 in category
31 in category

Kroger and Heb Rating Details

Customer service
2 (419 reviews)
2.2 (165 reviews)
Reviewer's quote

...Who told me to call Kroger customer service, which I did and I was extremely upset. And all the customer service lady ( hailey) could say was sorry for the inconvenience and that she would credit me $30. 00...

PAT S

Today for the first time I called the number on the back of the rewards card to check the balance, Kathy answered. I provide the card number to verify my reward points. Gave my name as requested. She replied it’s under another name. I gave my ex husbands name and she confirmed that was the name....

Ericka S
Discounts and Special Offers
2.9 (366 reviews)
2.8 (145 reviews)
Reviewer's quote

I was kn line at carbondale il krogers and a gitl loudly popping her gum jordan that workes there. Just standing there popping her gum i asked her please syop she starting doing iy more ansd loudly!!!!! Wow i asked to speak to manager she came told jordan to stop she yelled at manager said"i aint...

Patty a

Bought a ham, Smithfield, now owned and operated by the Chinese. The Chinese firm has a notably terrible quality reputation. Not surprisingly the ham was 14 pounds and we removed 9 pounds of real fat! Can you believe it. Moreover, there was about 6 oz of liquid remaining in the bag. We weighted it...

Daniel S
Diversity of Products or Services
2.8 (355 reviews)
3 (138 reviews)
Reviewer's quote

Just found out that the workers in the store we shop at aren’t getting Thanksgiving off. What happened to “open half day on holidays?”Next time workers go on strike, we’ll be shopping elsewhere. These people are members of the communities your stores serve.

Valarie F

The quality of meats sold down here is horrible. Sales for other areas of the state are New York steak here we get value beef shoulder that not even my dogs will eat. HEB folded our local stores so our choices are them or Wal Mart. I now drive out of town to buy meat that does not look or taste...

anamous

Kroger and Heb Pros and Cons

Pros
  • Near my home
  • Friendley and courtous
  • Prices
  • All the market personal and checkers
  • Pharmacist shannon
  • Location
Cons
  • Customer service
  • No management
  • Customer service skills
  • Unsanitary grocery carts
  • Misleading pricing and product
  • Customer service center

Kroger and Heb Most Positive Reviews

Top rated reviews
5

I go to Kroger almost every day after work, sometimes I don't get off until after 11pm. I called earlier in the day to...

5

my name is ida singleton im 58yrs old been shopping at heb all my life i love when hill country products were...

Kroger and Heb Most Critical Reviews

Lowest rated reviews
1

THE BAD STORES IN THIS CITY

KROGER - 359
1159 Emmet St N
Charlottesville, VA 22903-4837


KROGER - 334
1980 Rio Hill Ce...

1

https://www.change.org/p/h-e-b-give-me-back-the-dignity-of-work

Because I have Type 1 Diabetes I have been prevented fr...

Kroger and Heb Latest Reviews

Recent published reviews
4.5

Just found out that the workers in the store we shop at aren’t getting Thanksgiving off. What happened to “open half day...

Read all 1114 reviews
1

There were employees kissing on the job, and you guys need to restock on elbow macaroni ASAP!!! This was at H-E-B on...

Read all 426 reviews

Kroger and Heb Products and Services

Most reviewed product and services
  • Kroger Manager (131 reviews)
  • Kroger Customer Care (127 reviews)
  • Kroger Cashier (70 reviews)
  • Heb Customer Care (42 reviews)
  • Heb Manager (41 reviews)
  • Heb Cashier (26 reviews)