PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Kroger and HEB as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Kroger
2.7
HEB
HEB
2.8
Kroger
HEB

Kroger and HEB Overview

Total reviews 1638 608
Company responses 0 0
Issues resolved 6 4

Kroger and HEB Consumer Ratings

Rank
67 out of 536 in Supermarkets and Malls category
58 out of 536 in Supermarkets and Malls category
Customer service
83 in category
62 in category
Diversity of Products or Services
85 in category
72 in category
Discounts and Special Offers
63 in category
64 in category
Product or Service Quality
75 in category
61 in category

Kroger and HEB Rating Details

Customer service
2
(668 reviews)
2.2
(242 reviews)
Reviewer's quote

...of that had to be manually adjusted and or credited back because the electronic coupon is a joke not just this time but every single time then when I called customer service, she dropped my call and on top of that nobody can get my Kroger plus card to work with an actual physical card, I have to use it on my...

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Im a loyal customer of HEB, never had any issues with deliveries or customer service until today. I work remotely, have been for the last 4 years. I rely on the home delivery because its so reliable and convenient...

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Diversity of Products or Services
2.8
(561 reviews)
2.9
(206 reviews)
Reviewer's quote

hi my biggest complaint is the prices placed by the products do not match what the register rings up when i check out. they always ring up higher. i know there is not enough help and clerks in the store...

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Or, I will order $100 in food on my EBT card and $100 for toiletries/hygiene products on my VISA card AND, if they ONLY have $50 of the toiletries/hygiene products in stock, THEY ALWAYS REFUND THE VISA card CHARGES to my EBT CARD!!! THEY LITERALLY TURN MY CASH INTO FOOD STAMPS EVERY SINGLE TIME!...

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Discounts and Special Offers
2.8
(557 reviews)
2.8
(200 reviews)
Reviewer's quote

...but how many other people got screwed? This happens all the time, to the point I just phone-photo discounts as I go through the store. As I told them..

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Tried it smell like fish baitWas not edible and actually gross. I think they used leftover bowls, shrimp, and grilled it and tried to sell it to customers dont ever do that again. try to have it illuminate remade sauce, and that would not hide. The smell in discussed of the shrimp was on edible...

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Product or Service Quality
2.4
(550 reviews)
2.6
(213 reviews)
Reviewer's quote

Today 3-3-2024 | went to the Kroger store 218 to send money and to buy some groceries but I decided to send money first so I went to customer service, there I saw the lady who've been rejected me many times, and I made a complaint about her rude attitude a longtime and can tell nobody took action...

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...Its a huge hassle and many of Lulings residents travel to further HEBs because the ome in Luling is very limited in product. I eagerly anticipate a response to ket my families know something. We range in age from days old to the hundred...

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Kroger and HEB Pros and Cons

Pros
  • Near my home
  • Friendley and courtous
  • Prices
  • All the market personal and checkers
  • Good selection and products usually
  • Food products
Cons
  • Customer service
  • Poor service
  • Management
  • Customer service
  • Unsanitary grocery carts
  • Misleading pricing and product

Kroger and HEB Most Positive Reviews

Top rated reviews
5

I have been shopping the Kroger store in LaGrange, KY. for over ten years. Today I bought a head of lettuce and when I g...

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5

I go to drink the last bit of my quench HEB brand sports drink to find a green, hardened ball of some sort in my mouth....

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5

Today my boyfriend and I were denied to purchase alcohol by the lady working at the u-scan. My boyfriend has an out of...

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5

I had left my pocketbook in a cart at the Blackhawk location full of cash & credit cards Once I was home & realized abt...

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Kroger and HEB Most Critical Reviews

Lowest rated reviews
1

I have seen the cursing the insubordination the rude to customers and rude foul language to each other explicit...

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1

HEB @ Loop1604 & Blanco Rd.., San Antonio today, 11/25/2014 selling "Fresh" labe3led turkeys at $2.00 to $5.00 a...

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1

I had this card. I temporarily lost it and I found it while I was on the phone with the company. I told them that I...

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1

Tried it smell like fish bait
Was not edible and actually gross. I think they used leftover bowls, shrimp, and grilled it...

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Kroger and HEB Latest Reviews

Recent published reviews
No votes

So apparently I have write ups for call outs that management didnt tell me about. That the fact it got so bad that i had...

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No votes

It was a discount coupon for 20$ off $150 coupon. I explained the problem with the mail and that we had received it...

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3

The bakery dept at the Rochester Kroger (Livernois and Walton) seems to think that adding candy sprinkles and white...

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4.6

Im a loyal customer of HEB, never had any issues with deliveries or customer service until today. I work remotely, have...

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