PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Heb and Kroger as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Heb
Kroger

Heb and Kroger Overview

Total reviews
472
1197
Company responses
0
0
Issues resolved
3
4

Heb and Kroger Consumer Ratings

Rank
25 out of 332 in Supermarkets and Malls category
76 out of 397 in Food Stores category
Customer service
32 in category
68 in category
Product or Service Quality
25 in category
54 in category
Price Affordability
25 in category
66 in category
Location
23 in category
59 in category

Heb and Kroger Rating Details

Customer service
2.1 (179 reviews)
2 (467 reviews)
Reviewer's quote

I posted on this website how there is NO customer service from mgr. FRANCO at the Shary HEB. After posting complaint I called the offices of HEB in San Antonio and spoke with Joseph who seemed to care and assured me someone would call me back in 36-48 hours...

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...Talk about bad customer service..

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Product or Service Quality
2.6 (166 reviews)
2.4 (374 reviews)
Reviewer's quote

...If you read the recent reviews this store has had MULTIPLE complaints of the service they provide. I know for a fact this is not the mission that HEB follows. I have worked at HEB and I know what is expected of the partners...

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is; their App, poor customer service, incorrect over charges and constantly having to prove I have valid coupons. It's exhausting and instead of repeating my concern or showing that they're listening they try to put me on the defensive. I've visited and lived in other states where there's more...

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Price Affordability
3.2 (159 reviews)
2.8 (386 reviews)
Reviewer's quote

...FRANCO who claims to be the manager at the Shary HEB refused to sell 10 packs of cigarettes for the carton price. In 50 years of buying cigarettes I have NEVER been to a store that penalizes you for the store opening all the cartons. FRANCO insisted he would charge me the individual pack price...

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Tell me how with things the way they are now that you can shrink the amount of food in a package ?(yes your brand) and still charge the same price. Wrong so wrong..

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Location
3.5 (157 reviews)
3.3 (384 reviews)
Reviewer's quote

I had left my pocketbook in a cart at the Blackhawk location full of cash & credit cards Once I was home & realized abt an hour later that I had left it I drove straight to the store with no hope of finding it Once I got to customer service to my surprise it was turned in! All my cc & cash were...

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...I won't return to that store location. I placed my order again with a different Kroger location. This time, I have to wait two days...

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Heb and Kroger Pros and Cons

Pros
  • All the market personal and checkers
  • Food products
  • Food
  • Near my home
  • Friendley and courtous
  • Prices
Cons
  • Unsanitary grocery carts
  • Misleading pricing and product
  • Customer service center
  • Customer service
  • Customer service skills
  • No management

Heb and Kroger Most Positive Reviews

Top rated reviews
5

my name is ida singleton im 58yrs old been shopping at heb all my life i love when hill country products were...

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5

I go to Kroger almost every day after work, sometimes I don't get off until after 11pm. I called earlier in the day to...

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5

I was in y'all bay area store on July 25..I was checked out by 2young ladies named monique an Cassie. These young ladies...

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5

I LOVE KROGER THEY HAVE GREAT DEALS ALL THE TIME. I AM GLAD TO BE APART OF THE KROGER CLUB THEY HAVE THE BEST SELLS AND...

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Heb and Kroger Most Critical Reviews

Lowest rated reviews
1

https://www.change.org/p/h-e-b-give-me-back-the-dignity-of-work

Because I have Type 1 Diabetes I have been prevented fr...

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1

THE BAD STORES IN THIS CITY

KROGER - 359
1159 Emmet St N
Charlottesville, VA 22903-4837


KROGER - 334
1980 Rio Hill Ce...

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1

I usually use this pharmacy to pick up my prescriptions. Well today i had a situation happen. My car battery died and i...

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1

Is every Kroger customer blind? Over the last year or so Kroger has led the way for fleecing their customers wallets...

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Heb and Kroger Latest Reviews

Recent published reviews
2.1

I refuse to shop at HEB again for the next expected 36 years in the 21st century. OK. The store was staffed by White Rus...

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2.9

Me and my husband went to the Kroger Pharmacy in Brandenburg KY, for the third time in two weeks because we were called...

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3

I often find bringing up my order for review or to add additional items on line is terribly difficult. Does anyone else...

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No votes

I ordered an heirloom tomato as an order pick up and was charged for $1.49 for a baby tomato that isnt an heirloom

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Heb and Kroger Products and Services

Most reviewed product and services
  • Heb Customer Care (46 reviews)
  • Heb Manager (41 reviews)
  • Heb Cashier (26 reviews)
  • Kroger Manager (133 reviews)
  • Kroger Customer Care (132 reviews)
  • Kroger Cashier (71 reviews)