PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about HEB and Kroger as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

HEB
HEB
2.8
Kroger
2.7
HEB
Kroger

HEB and Kroger Overview

Total reviews 608 1638
Company responses 0 0
Issues resolved 4 6

HEB and Kroger Consumer Ratings

Rank
58 out of 537 in Supermarkets and Malls category
67 out of 537 in Supermarkets and Malls category
Customer service
62 in category
83 in category
Product or Service Quality
61 in category
75 in category
Price Affordability
50 in category
94 in category
Diversity of Products or Services
72 in category
85 in category

HEB and Kroger Rating Details

Customer service
2.2
(242 reviews)
2
(668 reviews)
Reviewer's quote

Im a loyal customer of HEB, never had any issues with deliveries or customer service until today. I work remotely, have been for the last 4 years. I rely on the home delivery because its so reliable and convenient...

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...of that had to be manually adjusted and or credited back because the electronic coupon is a joke not just this time but every single time then when I called customer service, she dropped my call and on top of that nobody can get my Kroger plus card to work with an actual physical card, I have to use it on my...

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Product or Service Quality
2.6
(213 reviews)
2.4
(550 reviews)
Reviewer's quote

...Its a huge hassle and many of Lulings residents travel to further HEBs because the ome in Luling is very limited in product. I eagerly anticipate a response to ket my families know something. We range in age from days old to the hundred...

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Today 3-3-2024 | went to the Kroger store 218 to send money and to buy some groceries but I decided to send money first so I went to customer service, there I saw the lady who've been rejected me many times, and I made a complaint about her rude attitude a longtime and can tell nobody took action...

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Price Affordability
3.1
(211 reviews)
2.8
(543 reviews)
Reviewer's quote

...I AM A REGULAR CUSTMER AND ANY TIME I VISIT TO BUY GROCERY, THERE IS SOME PRICE SHOWING ON THE PRODUCT IS TOTALLY DIFFERENT THAN UR WEEKLY ADD. THIS IS GOING ON 4 WEEKS AND NO IMPROVEMENTS. THE PRODUUCT I ALWAYS BUYING IT IS SEASONED LEMON PEPPER LEG QUARTERS...

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...About 25% of the products are not price marked 2. Prices appear to be higher than nearby Kroger 3. You have to check the Expiration dates on all items you will find ready to expire 4...

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Diversity of Products or Services
2.9
(206 reviews)
2.8
(561 reviews)
Reviewer's quote

Or, I will order $100 in food on my EBT card and $100 for toiletries/hygiene products on my VISA card AND, if they ONLY have $50 of the toiletries/hygiene products in stock, THEY ALWAYS REFUND THE VISA card CHARGES to my EBT CARD!!! THEY LITERALLY TURN MY CASH INTO FOOD STAMPS EVERY SINGLE TIME!...

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hi my biggest complaint is the prices placed by the products do not match what the register rings up when i check out. they always ring up higher. i know there is not enough help and clerks in the store...

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HEB and Kroger Pros and Cons

Pros
  • All the market personal and checkers
  • Good selection and products usually
  • Food products
  • Near my home
  • Friendley and courtous
  • Prices
Cons
  • Customer service
  • Unsanitary grocery carts
  • Misleading pricing and product
  • Customer service
  • Poor service
  • Management

HEB and Kroger Most Positive Reviews

Top rated reviews
5

I go to drink the last bit of my quench HEB brand sports drink to find a green, hardened ball of some sort in my mouth....

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5

I have been shopping the Kroger store in LaGrange, KY. for over ten years. Today I bought a head of lettuce and when I g...

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5

I had left my pocketbook in a cart at the Blackhawk location full of cash & credit cards Once I was home & realized abt...

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5

Today my boyfriend and I were denied to purchase alcohol by the lady working at the u-scan. My boyfriend has an out of...

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HEB and Kroger Most Critical Reviews

Lowest rated reviews
1

HEB @ Loop1604 & Blanco Rd.., San Antonio today, 11/25/2014 selling "Fresh" labe3led turkeys at $2.00 to $5.00 a...

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1

I have seen the cursing the insubordination the rude to customers and rude foul language to each other explicit...

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1

Tried it smell like fish bait
Was not edible and actually gross. I think they used leftover bowls, shrimp, and grilled it...

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1

I had this card. I temporarily lost it and I found it while I was on the phone with the company. I told them that I...

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HEB and Kroger Latest Reviews

Recent published reviews
No votes

It was a discount coupon for 20$ off $150 coupon. I explained the problem with the mail and that we had received it...

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No votes

So apparently I have write ups for call outs that management didnt tell me about. That the fact it got so bad that i had...

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4.6

Im a loyal customer of HEB, never had any issues with deliveries or customer service until today. I work remotely, have...

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3

The bakery dept at the Rochester Kroger (Livernois and Walton) seems to think that adding candy sprinkles and white...

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