PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Heb and Kroger as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Heb
Kroger

Heb and Kroger Overview

Total reviews
426
1114
Company responses
0
0
Issues resolved
3
3

Kroger was first mentioned on PissedConsumer on Aug 12, 2008 and since then this brand received 1114 reviews. It is 688 reviews more than Heb received since May 30, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Heb customer support team than with Kroger customer service.

Heb and Kroger Consumer Ratings

Rank
17 out of 614 in Supermarkets and Malls category
49 out of 720 in Food Stores category
Customer service
26 in category
46 in category
Product or Service Quality
22 in category
38 in category
Discounts and Special Offers
26 in category
30 in category

Heb and Kroger Rating Details

Customer service
2.2 (165 reviews)
2 (419 reviews)
Reviewer's quote

Today for the first time I called the number on the back of the rewards card to check the balance, Kathy answered. I provide the card number to verify my reward points. Gave my name as requested. She replied it’s under another name. I gave my ex husbands name and she confirmed that was the name....

Ericka S

...Who told me to call Kroger customer service, which I did and I was extremely upset. And all the customer service lady ( hailey) could say was sorry for the inconvenience and that she would credit me $30. 00...

PAT S
Product or Service Quality
2.7 (150 reviews)
2.5 (339 reviews)
Reviewer's quote

...You now carry that chili with a new label and have changed the product. I now have to dig the contents out of the can and add liquid, because it is so dry. WHAT HAPPENED????? It doesn't taste the same and I am now going back to my old brand..

vicki p

Just found out that the workers in the store we shop at aren’t getting Thanksgiving off. What happened to “open half day on holidays?”Next time workers go on strike, we’ll be shopping elsewhere. These people are members of the communities your stores serve.

Valarie F
Discounts and Special Offers
2.8 (145 reviews)
2.9 (366 reviews)
Reviewer's quote

Bought a ham, Smithfield, now owned and operated by the Chinese. The Chinese firm has a notably terrible quality reputation. Not surprisingly the ham was 14 pounds and we removed 9 pounds of real fat! Can you believe it. Moreover, there was about 6 oz of liquid remaining in the bag. We weighted it...

Daniel S

I was kn line at carbondale il krogers and a gitl loudly popping her gum jordan that workes there. Just standing there popping her gum i asked her please syop she starting doing iy more ansd loudly!!!!! Wow i asked to speak to manager she came told jordan to stop she yelled at manager said"i aint...

Patty a

Heb and Kroger Pros and Cons

Pros
  • All the market personal and checkers
  • Pharmacist shannon
  • Location
  • Near my home
  • Friendley and courtous
  • Prices
Cons
  • Unsanitary grocery carts
  • Misleading pricing and product
  • Customer service center
  • Customer service
  • No management
  • Customer service skills

Heb and Kroger Most Positive Reviews

Top rated reviews
5

my name is ida singleton im 58yrs old been shopping at heb all my life i love when hill country products were...

5

I go to Kroger almost every day after work, sometimes I don't get off until after 11pm. I called earlier in the day to...

Heb and Kroger Most Critical Reviews

Lowest rated reviews
1

https://www.change.org/p/h-e-b-give-me-back-the-dignity-of-work

Because I have Type 1 Diabetes I have been prevented fr...

1

THE BAD STORES IN THIS CITY

KROGER - 359
1159 Emmet St N
Charlottesville, VA 22903-4837


KROGER - 334
1980 Rio Hill Ce...

Heb and Kroger Latest Reviews

Recent published reviews
1

There were employees kissing on the job, and you guys need to restock on elbow macaroni ASAP!!! This was at H-E-B on...

Read all 426 reviews
4.5

Just found out that the workers in the store we shop at aren’t getting Thanksgiving off. What happened to “open half day...

Read all 1114 reviews

Heb and Kroger Products and Services

Most reviewed product and services
  • Heb Customer Care (42 reviews)
  • Heb Manager (41 reviews)
  • Heb Cashier (26 reviews)
  • Kroger Manager (131 reviews)
  • Kroger Customer Care (127 reviews)
  • Kroger Cashier (70 reviews)