PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Thor Motor Coach and Heartland Rvs as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Thor Motor Coach

Thor Motor Coach

Has verified representatives
1.9
Thor Motor Coach
Heartland Rvs

Thor Motor Coach and Heartland Rvs Overview

Total reviews
250
471
Company responses
61
0
Issues resolved
2
1

Heartland Rvs was first mentioned on PissedConsumer on Jul 8, 2013 and since then this brand received 471 reviews. It is 221 reviews more than Thor Motor Coach received since Jan 25, 2015. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Thor Motor Coach customer support team than with Heartland Rvs customer service.

Thor Motor Coach and Heartland Rvs Consumer Ratings

Rank
635 out of 5288 in Dealers category
689 out of 5288 in Dealers category
Customer service
462 in category
435 in category
Product or Service Quality
543 in category
509 in category
Warranty
457 in category
449 in category

According to consumer ratings and reviews, Thor Motor Coach ranks 54 points higher in the Dealers category than Heartland Rvs. People gave Thor Motor Coach 1.5 stars for Customer service criterion in Dealers category and it is 1332 points higher than the worst rated brand in this category. At the same time, Heartland Rvs was rated 1.5 stars for Customer service criterion in this category and it is 1359 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Heartland Rvs has a higher rating than Thor Motor Coach. Regarding Warranty criterion, consumers gave Thor Motor Coach 1.4 stars and it is 75% greater than other in category. Heartland Rvs however was rated 1.4 stars and it is 75% greater than other in category.

Thor Motor Coach and Heartland Rvs Rating Details

Customer service
1.5 (141 reviews)
1.5 (226 reviews)
Reviewer's quote

...In addition, poor customer service from Thor. Biggest waste of our hard earned money..

PissedConsumer1691312

So let me move on to Heartland's excellent customer service (sarcasm). When I encountered the first problem (thermostat), I was informed that the warranty requires that I bring the RV back to the dealer, which is 120 miles from where I live. As stated earlier, I'm living in the RV while I build, so...

Christopher c
Product or Service Quality
1.3 (138 reviews)
1.4 (217 reviews)
Reviewer's quote

...Great features and floor plan, but the quality of the build has been an absolute nightmare. Just thinking about it stresses me out. Thor does not support their product or their dealers...

PissedConsumer1707396

...I called Heartland and they suggested another service center, That service center also had difficulty getting approval, in the end they did approve it, We could not use the RV for the first 6 months of ownership..

Rose L
Warranty
1.4 (124 reviews)
1.4 (181 reviews)
Reviewer's quote

...I inquired with Thor who could do warranty work, my unit was still under the 1 year warranty at this point. I pulled the unit from Camping World in Grain Valley and took it to my local repair shop. They sent me photos of an obvious previous water leak...

Julie H

...They made it possible to get my warranty work completed. Thanks..

Jeremiah B

Thor Motor Coach and Heartland Rvs Pros and Cons

Pros
  • Floor plan
  • Prompt attention to warrenty issues
  • Lack of quality control during manufacturing process
  • Floor plan
  • Good sales people
  • Design
Cons
  • Warranty
  • Product assembly
  • Poor workmanship
  • Customer service
  • Purchase was a mistake
  • Quality

Thor Motor Coach and Heartland Rvs Most Positive Reviews

Top rated reviews
5

I had no gas flow and no water. I called Thor on monday 8/22/16 and spoke to John V the service manager. He was very und...

5

Bought a 2015 Heartland Big Country 5th wheel a little over a month ago. The "Love Seat" didn't recline but maybe 2 "...

Thor Motor Coach and Heartland Rvs Most Critical Reviews

Lowest rated reviews
1

I purchased a Thor motor coach in December 2014, I went to take it out on my first trip and it was dead. I took it in...

1

Have had this camper just over a year, took it out twice 1st year due to constraints...while my daughter and her...

Thor Motor Coach and Heartland Rvs Latest Reviews

Recent published reviews

Disgusted with sloppy workmanship from Thor

Read all 250 reviews
2

had our 5th wheel two weeks its parked to live in not travel...the underbelly feel out from underneath torn plumbing...

Read all 471 reviews

Thor Motor Coach and Heartland Rvs Products and Services

Most reviewed product and services
  • Thor Motor Coach Rv (99 reviews)
  • Thor Motor Coach Rv Repair (8 reviews)
  • 2016 Thor Motor Coach Ace Rv (7 reviews)
  • Heartland Rvs Rv (162 reviews)
  • Heartland Rvs Repair (15 reviews)
  • Heartland Rvs Rv Repair (11 reviews)