PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Thor Motor Coach and Heartland Rvs as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Thor Motor Coach
Has Verified Representatives
2.0
Thor Motor Coach
Heartland Rvs

Thor Motor Coach and Heartland Rvs Overview

Total reviews 285 492
Company responses 82 0
Issues resolved 2 1

Thor Motor Coach and Heartland Rvs Consumer Ratings

Rank
651 out of 4537 in Dealers category
798 out of 4537 in Dealers category
Customer service
523 in category
483 in category
Product or Service Quality
608 in category
575 in category
Warranty
516 in category
509 in category
Value for money
587 in category
573 in category

Thor Motor Coach and Heartland Rvs Rating Details

Customer service
1.4 (157 reviews)
1.5 (240 reviews)
Reviewer's quote

...The Thor customer service team reached out immediately and agreed that there may be an issue with the pump. Thor is sending a replacement directly to me. I appreciate the quick response from both Thor and PissedConsumer..

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So let me move on to Heartland's excellent customer service (sarcasm). When I encountered the first problem (thermostat), I was informed that the warranty requires that I bring the RV back to the dealer, which is 120 miles from where I live. As stated earlier, I'm living in the RV while I build, so...

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Product or Service Quality
1.2 (153 reviews)
1.4 (226 reviews)
Reviewer's quote

I requested to talk with a supervisor and verbally pled details of the claim and where in the service record to find supporting evidence of the claim. Subsequently, we did receive reimbursement of $1486, the total of available receipts for repaired water leaks in the bathroom sink and under the...

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Purchased a brand new 2020 heartland prowler on June 18 it is now been in the service center for four weeks getting repairs this is very unacceptable I bought a brand new camper to avoid someone elses junk little did I know I purchased brand new junk heartland will not answer me to get this worked...

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Warranty
1.4 (136 reviews)
1.5 (192 reviews)
Reviewer's quote

...It has been one thing after another and of course it is out of warranty. We have spent thousands of dollars getting things fixed. Just took it on a three week trip and had to have mobile technicians come repair things that they have told us were factory issues...

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WELL AS A DEALER, I CAN VALIDATE HEARTLAND RV'S CUSTOMER/DEALER SUPPORT IS TERRIBLE, WARRANTY IS JUST AS BAD IF NOT WORSE, I NEVER GET RESPONSES IN A TIMELY MATTER AND WHEN I DO I GET HALF *** ANSWERS. WHEN IT COME TO WARRANTIES, THEY OFTEN SCREW THE DEALERS OVER ON LABOR JUSTIFIED TO A FLAT RATE...

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Value for money
1.5 (133 reviews)
1.6 (200 reviews)
Reviewer's quote

...Biggest waste of our hard earned money...

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...as our 1 year warranty expired in June we have been Rvers foe 13 years never had these issues with other brands please don’t spend such a great amount of money on This...

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Thor Motor Coach and Heartland Rvs Pros and Cons

Pros
  • Floor plan
  • Prompt attention to warrenty issues
  • Motor home design and layout very comfortable coach
  • Floor plan
  • Good sales people
  • Floor plan and the options
Cons
  • Poor workmanship
  • Poor customer service
  • Warranty
  • Customer service
  • Purchase was a mistake
  • Quality

Thor Motor Coach and Heartland Rvs Most Positive Reviews

Top rated reviews
5

I had no gas flow and no water. I called Thor on monday 8/22/16 and spoke to John V the service manager. He was very und...

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5

Bought a 2015 Heartland Big Country 5th wheel a little over a month ago. The "Love Seat" didn't recline but maybe 2 "...

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4.3

I have an ACE 29.1 2013 motor home. I purchased it with 6000 miles. From the day I took delivery it drives and rides lik...

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5

It just keeps getting worse, everyday since day one things are wrong, now with 4 lights over seating area I only have 1...

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Thor Motor Coach and Heartland Rvs Most Critical Reviews

Lowest rated reviews
1

I purchased a Thor motor coach in December 2014, I went to take it out on my first trip and it was dead. I took it in...

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1

Have had this camper just over a year, took it out twice 1st year due to constraints...while my daughter and her...

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1

Thor motor coach is does not honor there warranty i bought this brand new motor home bring to the dealer 2 times so far...

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1

Our trailer had gone to heartland for "warranty work" and upon returning now has more issues than when it left, upon...

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Thor Motor Coach and Heartland Rvs Latest Reviews

Recent published reviews
1

Why would anyone nuy a Thor when they are on every don't buy list? How could these people stay in business? I would say...

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No votes

My 2019 Hearland 5th wheel has been at a dealership for two months. It is under warranty. Heartland will not authorize...

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No votes

We have had this RV for three years and everywhere there is leather in the RV it is completely pealing off. They are...

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1

Purchased a brand new 2020 heartland prowler on June 18 it is now been in the service center for four weeks getting...

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Thor Motor Coach and Heartland Rvs Products and Services

Most reviewed product and services
  • Thor Motor Coach Rv (105 reviews)
  • Thor Motor Coach Rv Repair (9 reviews)
  • 2016 Thor Motor Coach Ace Rv (7 reviews)
  • Heartland Rvs Rv (165 reviews)
  • Heartland Rvs Repair (15 reviews)
  • Heartland Rvs Rv Repair (11 reviews)