PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Heartland Rvs and Thor Motor Coach as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Thor Motor Coach

Thor Motor Coach

Has verified representatives
1.9
Heartland Rvs
Thor Motor Coach

Heartland Rvs and Thor Motor Coach Overview

Total reviews
464
247
Company responses
0
59
Issues resolved
1
2

Heartland Rvs was first mentioned on PissedConsumer on Jul 8, 2013 and since then this brand received 464 reviews. It is 217 reviews more than Thor Motor Coach received since Jan 25, 2015. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Thor Motor Coach customer support team than with Heartland Rvs customer service.

Heartland Rvs and Thor Motor Coach Consumer Ratings

Rank
681 out of 5346 in Dealers category
630 out of 5346 in Dealers category
Customer service
430 in category
454 in category
Product or Service Quality
505 in category
536 in category
Staff
485 in category
529 in category

According to consumer ratings and reviews, Thor Motor Coach ranks 51 points higher in the Dealers category than Heartland Rvs. People gave Heartland Rvs 1.5 stars for Customer service criterion in Dealers category and it is 1325 points higher than the worst rated brand in this category. At the same time, Thor Motor Coach was rated 1.5 stars for Customer service criterion in this category and it is 1301 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Heartland Rvs has a higher rating than Thor Motor Coach. Regarding Staff criterion, consumers gave Heartland Rvs 1.8 stars and it is 72% greater than other in category. Thor Motor Coach however was rated 1.6 stars and it is 70% greater than other in category.

Heartland Rvs and Thor Motor Coach Rating Details

Customer service
1.5 (222 reviews)
1.5 (140 reviews)
Reviewer's quote

They really don't care about the customer, they only care about there bottom line, It took us six months to get warranty work done due to Heartland not wanting to approve the work. The dealership tried and informed me that Heartland would not approve the amount needed to fix the warranty repairs. I...

Rose L

...The dealers can't fix stuff and Thor is like too bad, and the customer is left in the middle with a pile of crap. This industry needs a rude awakening on quality. If you want a nightmare, buy a Thor from Camping World, lethal combination..

PissedConsumer1707396
Product or Service Quality
1.4 (214 reviews)
1.3 (137 reviews)
Reviewer's quote

So let me move on to Heartland's excellent customer service (sarcasm). When I encountered the first problem (thermostat), I was informed that the warranty requires that I bring the RV back to the dealer, which is 120 miles from where I live. As stated earlier, I'm living in the RV while I build, so...

Christopher c

My unit is currently in for service for a water leak for a 2nd time. I originally took it to Camping World in Grain Valley, which is where we purchased the unit Aug 2018. They told us the water leak was from the hot water tank, the fitting wasn't installed correctly during assembly)...

Julie H
Staff
1.8 (192 reviews)
1.6 (116 reviews)
Reviewer's quote

Since See Grins obviously does not staff their service department with qualified factory-trained technicians, we decided to take our RV to a "Qualified RV Repair Facility" in San Jose, CA. Leales was recommended by a family member who had been servicing his RVs there for a number of years. We will...

Dosinda L

Lucky for me my friend bought this piece of crap not me. My problem is I am her friend/mechanic so I have fixed a lot of things for her. This thing is so badly made its a good thing it won't go over 70 because the entire backend would blow off. Currently we are trying to fix one of the slide out...

PissedConsumer1713958

Heartland Rvs and Thor Motor Coach Pros and Cons

Pros
  • Floor plan
  • Good sales people
  • Design
  • Floor plan
  • Prompt attention to warrenty issues
  • Lack of quality control during manufacturing process
Cons
  • Customer service
  • Quality
  • Purchase was a mistake
  • Warranty
  • Product assembly
  • Poor workmanship

Heartland Rvs and Thor Motor Coach Most Positive Reviews

Top rated reviews
5

Bought a 2015 Heartland Big Country 5th wheel a little over a month ago. The "Love Seat" didn't recline but maybe 2 "...

5

I had no gas flow and no water. I called Thor on monday 8/22/16 and spoke to John V the service manager. He was very und...

Heartland Rvs and Thor Motor Coach Most Critical Reviews

Lowest rated reviews
1

Have had this camper just over a year, took it out twice 1st year due to constraints...while my daughter and her...

1

I purchased a Thor motor coach in December 2014, I went to take it out on my first trip and it was dead. I took it in...

Heartland Rvs and Thor Motor Coach Latest Reviews

Recent published reviews
2.5

They really don't care about the customer, they only care about there bottom line, It took us six months to get...

Read all 464 reviews
1.6

Lucky for me my friend bought this piece of crap not me. My problem is I am her friend/mechanic so I have fixed a lot...

Read all 247 reviews

Heartland Rvs and Thor Motor Coach Products and Services

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