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Heartland Rvs
Thor Motor Coach

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Heartland Rvs

Heartland Rvs

1.8
  • 1 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 457 TOTAL REVIEWS
Rank
665 out of 5258
in Dealers category
Rating Details
Customer service
Product or Service Quality
Staff
Price Affordability
Value for money
Statistics of Customer Service Calls
  • TOTAL CALLS
    134
  • SUCCESSFUL
    63%
  • AVG CALL DURATION
    03:16
  • ISSUES RESOLVED
    25%
Top Products and Services
Rv
1.7
160 reviews
2.3
15 reviews
1.3
11 reviews
Thor Motor Coach

Thor Motor Coach

Has verified representatives
1.9
  • 2 ISSUES RESOLVED
  • 53 COMPANY RESPONSES
  • 239 TOTAL REVIEWS
Rank
614 out of 5258
in Dealers category
Rating Details
Customer service
Product or Service Quality
Staff
Price Affordability
Value for money
Statistics of Customer Service Calls
  • TOTAL CALLS
    96
  • SUCCESSFUL
    42%
  • AVG CALL DURATION
    03:52
  • ISSUES RESOLVED
    13%
Top Products and Services
Rv
1.5
99 reviews
2.1
7 reviews
2.4
6 reviews

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Anonymous
#1560095

If you take a Factory tour in any of the Manufacturer facilities, you will see the problem. The younger generation does not want to work, they are heavily medicated or on drugs, so companies do not hire them.

The employees are overworked and underpaid...and we buy those products with our retirement money and have NO ONE to help us after the fact... Having owned 8 rigs since 1986, my Monaco and Damon Intruder we’re tops...Holiday Rambler was good as well. Our new 2017 is crap...failed awning twice in 6 months, Thor will NOT stand behind the failure. No humans at Carefree awning mfg to speak to.

Customer Service is terrible. Giant RV says it isn’t under warranty, even though there was a huge recall on Carefree...

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