PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Heartland Rvs and Thor Motor Coach as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Thor Motor Coach
Has Verified Representatives
2.0
Heartland Rvs
Thor Motor Coach

Heartland Rvs and Thor Motor Coach Overview

Total reviews 495 289
Company responses 0 86
Issues resolved 1 2

Heartland Rvs and Thor Motor Coach Consumer Ratings

Rank
809 out of 4309 in Dealers category
661 out of 4309 in Dealers category
Customer service
493 in category
530 in category
Product or Service Quality
585 in category
614 in category
Price Affordability
538 in category
551 in category
Value for money
585 in category
600 in category

Heartland Rvs and Thor Motor Coach Rating Details

Customer service
1.5 (242 reviews)
1.5 (160 reviews)
Reviewer's quote

...Poor customer service and workmanship. Wish I would have read these reviews prior to my purchase. Now Im stuck for 10 years with an unusable trailer..

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...The Thor customer service team reached out immediately and agreed that there may be an issue with the pump. Thor is sending a replacement directly to me. I appreciate the quick response from both Thor and PissedConsumer..

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Product or Service Quality
1.4 (228 reviews)
1.3 (156 reviews)
Reviewer's quote

Purchased a brand new 2020 heartland prowler on June 18 it is now been in the service center for four weeks getting repairs this is very unacceptable I bought a brand new camper to avoid someone elses junk little did I know I purchased brand new junk heartland will not answer me to get this worked...

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...very poor quality and fit and finish..

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Price Affordability
2.2 (204 reviews)
2 (115 reviews)
Reviewer's quote

We bought a Heartland Big Horn 3950 Fl at the end of 2019 for an $80,000 price tag. The day after delivery, the backend filled with 300lbs of saggy iced insulation. The door sticks and has never worked properly, many times we are stuck in or outside, and we can't seem to get the issue repaired...

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...The price was reasonable and happy with the purchase. What I was very upset about was being charged $300. 00 shipping - was told it couldn’t be delivered UPS or Fed Ex due to size...

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Value for money
1.6 (202 reviews)
1.5 (136 reviews)
Reviewer's quote

...Besides, I'd be out more money doing that than if I replaced the thermostat. In Heartland's defense, in this one instance, they decided to mail me a replacement thermostat for free, instead of requiring me bring the RV to them. I installed it and same problem; the settings jump around like crazy...

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...Would love to get rid of this piece of crap but have so much money tied up in it now dont know what to do:sad: If there is still a class action suit being considered we are in!!..

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Heartland Rvs and Thor Motor Coach Pros and Cons

Pros
  • Floor plan
  • Good sales people
  • Floor plan and the options
  • Floor plan
  • Prompt attention to warrenty issues
  • Motor home design and layout very comfortable coach
Cons
  • Customer service
  • Purchase was a mistake
  • Quality
  • Poor workmanship
  • Poor customer service
  • Warranty

Heartland Rvs and Thor Motor Coach Most Positive Reviews

Top rated reviews
5

Bought a 2015 Heartland Big Country 5th wheel a little over a month ago. The "Love Seat" didn't recline but maybe 2 "...

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5

I had no gas flow and no water. I called Thor on monday 8/22/16 and spoke to John V the service manager. He was very und...

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5

It just keeps getting worse, everyday since day one things are wrong, now with 4 lights over seating area I only have 1...

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4.3

I have an ACE 29.1 2013 motor home. I purchased it with 6000 miles. From the day I took delivery it drives and rides lik...

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Heartland Rvs and Thor Motor Coach Most Critical Reviews

Lowest rated reviews
1

Have had this camper just over a year, took it out twice 1st year due to constraints...while my daughter and her...

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1

I purchased a Thor motor coach in December 2014, I went to take it out on my first trip and it was dead. I took it in...

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1

Our trailer had gone to heartland for "warranty work" and upon returning now has more issues than when it left, upon...

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1

Thor motor coach is does not honor there warranty i bought this brand new motor home bring to the dealer 2 times so far...

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Heartland Rvs and Thor Motor Coach Latest Reviews

Recent published reviews
2.7

2018 bighorn fifth wheel 5 different locations on it the sides have delamination and a crack.. We have a 5 year...

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1.4

purchased brand new in 2018 at camping world. nothing but problems. very poor engineering. engine access cover wouldn't...

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No votes

How do I access my furnace 2018 prowler lynx 32Lx

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1

We have a 2015 ACE Motor home from THOR . Worst quality Ive ever seen. All the vinyl surfaces have peeled off! Ugly !...

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Heartland Rvs and Thor Motor Coach Products and Services

Most reviewed product and services
  • Heartland Rvs Rv (165 reviews)
  • Heartland Rvs Repair (15 reviews)
  • Heartland Rvs Rv Repair (11 reviews)
  • Thor Motor Coach Rv (105 reviews)
  • Thor Motor Coach Rv Repair (9 reviews)
  • 2016 Thor Motor Coach Ace Rv (7 reviews)