PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Heartland Rvs and Thor Motor Coach as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Thor Motor Coach

Thor Motor Coach

Has Verified Representatives
1.9
Heartland Rvs
Thor Motor Coach

Heartland Rvs and Thor Motor Coach Overview

Total reviews
482
265
Company responses
0
69
Issues resolved
1
2

Heartland Rvs and Thor Motor Coach Consumer Ratings

Rank
761 out of 4278 in Dealers category
710 out of 4278 in Dealers category
Customer service
462 in category
No votes
Product or Service Quality
543 in category
No votes
Price Affordability
485 in category
No votes
Value for money
533 in category
No votes

Heartland Rvs and Thor Motor Coach Rating Details

Customer service
1.5 (232 reviews)
No votes
Reviewer's quote

So let me move on to Heartland's excellent customer service (sarcasm). When I encountered the first problem (thermostat), I was informed that the warranty requires that I bring the RV back to the dealer, which is 120 miles from where I live. As stated earlier, I'm living in the RV while I build, so...

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...Contacted Customer Service regarding bed slide issues. "Diane " tried to be helpful in locating specs and part numbers to no avail..

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Product or Service Quality
1.4 (222 reviews)
No votes
Reviewer's quote

Very poor quality. The dealer Harold Trailers Sales in Indianola, Iowa also lied..

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...Per recommendation of Service Manager at Camping World, needs to be relocated to the stud 4 inches below and repair was denied by Thor. This is also a safety hazard..

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Price Affordability
2.2 (195 reviews)
No votes
Reviewer's quote

We bought a Heartland Big Horn 3950 Fl at the end of 2019 for an $80,000 price tag. The day after delivery, the backend filled with 300lbs of saggy iced insulation. The door sticks and has never worked properly, many times we are stuck in or outside, and we can't seem to get the issue repaired...

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...The price was reasonable and happy with the purchase. What I was very upset about was being charged $300. 00 shipping - was told it couldn’t be delivered UPS or Fed Ex due to size...

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Value for money
1.6 (191 reviews)
No votes
Reviewer's quote

...as our 1 year warranty expired in June we have been Rvers foe 13 years never had these issues with other brands please don’t spend such a great amount of money on This...

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...Biggest waste of our hard earned money...

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Heartland Rvs and Thor Motor Coach Pros and Cons

Pros
  • Floor plan
  • Good sales people
  • Floor plan and the options
  • Floor plan
  • Prompt attention to warrenty issues
  • Lack of quality control during manufacturing process
Cons
  • Customer service
  • Purchase was a mistake
  • Quality
  • Warranty
  • Product assembly
  • Poor workmanship

Heartland Rvs and Thor Motor Coach Most Positive Reviews

Top rated reviews
5

Bought a 2015 Heartland Big Country 5th wheel a little over a month ago. The "Love Seat" didn't recline but maybe 2 "...

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5

I had no gas flow and no water. I called Thor on monday 8/22/16 and spoke to John V the service manager. He was very und...

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5

It just keeps getting worse, everyday since day one things are wrong, now with 4 lights over seating area I only have 1...

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4.3

I have an ACE 29.1 2013 motor home. I purchased it with 6000 miles. From the day I took delivery it drives and rides lik...

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Heartland Rvs and Thor Motor Coach Most Critical Reviews

Lowest rated reviews
1

Have had this camper just over a year, took it out twice 1st year due to constraints...while my daughter and her...

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1

I purchased a Thor motor coach in December 2014, I went to take it out on my first trip and it was dead. I took it in...

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1

Our trailer had gone to heartland for "warranty work" and upon returning now has more issues than when it left, upon...

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1

Thor motor coach is does not honor there warranty i bought this brand new motor home bring to the dealer 2 times so far...

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Heartland Rvs and Thor Motor Coach Latest Reviews

Recent published reviews
No votes

Fantastic fan has quit and I need a replacement or parts
Call me at 205-300-1896
Thank you
Brant Panter
Big Country

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1

I would love to join your suit against Thor. Reading through all of the comments is so familiar. We have a Thor...

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1.6

We bought a Heartland Big Horn 3950 Fl at the end of 2019 for an $80,000 price tag. The day after delivery, the backend...

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No votes

When driving our 25.2 Thor coach it's hard to keep the coach from swaying within the lane, and when it's windy it's...

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Heartland Rvs and Thor Motor Coach Products and Services

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