PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Keystone Rv and Heartland Rvs as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Keystone Rv

Keystone Rv

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2.0
Keystone Rv
Heartland Rvs

Keystone Rv and Heartland Rvs Overview

Total reviews 1183 492
Company responses 268 0
Issues resolved 8 1

Keystone Rv and Heartland Rvs Consumer Ratings

Rank
49 out of 477 in Auto category
796 out of 4511 in Dealers category
Customer service
58 in category
483 in category
Product or Service Quality
67 in category
576 in category
Warranty
56 in category
506 in category
Value for money
58 in category
567 in category

Keystone Rv and Heartland Rvs Rating Details

Customer service
1.5 (491 reviews)
1.5 (240 reviews)
Reviewer's quote

...We have kept it the roof caulked as the customer service rep instructed when we purchased it. Does anyone have any suggestions on how to contact someone to get in a class action suit?..

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So let me move on to Heartland's excellent customer service (sarcasm). When I encountered the first problem (thermostat), I was informed that the warranty requires that I bring the RV back to the dealer, which is 120 miles from where I live. As stated earlier, I'm living in the RV while I build, so...

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Product or Service Quality
1.4 (465 reviews)
1.4 (226 reviews)
Reviewer's quote

...With covid we have been staying in the RV and they know we have no where to go but have gone back to the beginning and are asking us to bring it into a service station. The ones we call say it would be 4 to 5 months for repairs. This entire industry is corrupt...

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Purchased a brand new 2020 heartland prowler on June 18 it is now been in the service center for four weeks getting repairs this is very unacceptable I bought a brand new camper to avoid someone elses junk little did I know I purchased brand new junk heartland will not answer me to get this worked...

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Warranty
1.4 (401 reviews)
1.5 (192 reviews)
Reviewer's quote

I am first time buyer and find it hard to believe that while I had warranty never had a reminder to have seals checked ,only after I filed insurance claim they put blame on me. RV dealer was last people to put sky lights in due to hail damage and still got no reminder of seal repair. I like my...

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WELL AS A DEALER, I CAN VALIDATE HEARTLAND RV'S CUSTOMER/DEALER SUPPORT IS TERRIBLE, WARRANTY IS JUST AS BAD IF NOT WORSE, I NEVER GET RESPONSES IN A TIMELY MATTER AND WHEN I DO I GET HALF *** ANSWERS. WHEN IT COME TO WARRANTIES, THEY OFTEN SCREW THE DEALERS OVER ON LABOR JUSTIFIED TO A FLAT RATE...

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Value for money
1.6 (391 reviews)
1.6 (200 reviews)
Reviewer's quote

...Lot of money to pay for shoddy workmanship. I was contacted by Keystone and Camping World with no help. I have a local repair shop I go to now...

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...as our 1 year warranty expired in June we have been Rvers foe 13 years never had these issues with other brands please don’t spend such a great amount of money on This...

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Keystone Rv and Heartland Rvs Pros and Cons

Pros
  • Layout of the camper
  • Layout of camper
  • Floor plan
  • Floor plan
  • Good sales people
  • Floor plan and the options
Cons
  • Customer service
  • Quality
  • Poor quality control
  • Customer service
  • Purchase was a mistake
  • Quality

Keystone Rv and Heartland Rvs Most Positive Reviews

Top rated reviews
5

Touch screen failure slide outs not working

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5

Bought a 2015 Heartland Big Country 5th wheel a little over a month ago. The "Love Seat" didn't recline but maybe 2 "...

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5

Had a water leak inside wall new 2013 avalanche called keystone representative took info & told me to call mobile se...

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5

It just keeps getting worse, everyday since day one things are wrong, now with 4 lights over seating area I only have 1...

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Keystone Rv and Heartland Rvs Most Critical Reviews

Lowest rated reviews
1

first time i took it out to camp it leaked it was 2 weeks old after they said are not warrented took it to another...

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1

Have had this camper just over a year, took it out twice 1st year due to constraints...while my daughter and her...

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1

electric Stabilizer stands. wrong amperage. Motor not stabilized correct, wears out gear box. air conditioner trips fro...

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1

Our trailer had gone to heartland for "warranty work" and upon returning now has more issues than when it left, upon...

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Keystone Rv and Heartland Rvs Latest Reviews

Recent published reviews
No votes

Never did find a hose to stick into the antifreeze jugs. Put two gallons into the fresh water tanks and pumped into...

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No votes

My 2019 Hearland 5th wheel has been at a dealership for two months. It is under warranty. Heartland will not authorize...

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3.5

Gel coat oxidation, decals discoloring. This has been going for 3 years.

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1

Purchased a brand new 2020 heartland prowler on June 18 it is now been in the service center for four weeks getting...

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Keystone Rv and Heartland Rvs Products and Services

Most reviewed product and services
  • Keystone Rv Rv (514 reviews)
  • Keystone Rv Rv Repair (35 reviews)
  • Keystone Rv Rv Warranty (22 reviews)
  • Heartland Rvs Rv (165 reviews)
  • Heartland Rvs Repair (15 reviews)
  • Heartland Rvs Rv Repair (11 reviews)