PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Keystone RV and Heartland Rvs as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Keystone RV
Heartland Rvs

Keystone RV and Heartland Rvs Overview

Total reviews 1347 596
Company responses 391 0
Issues resolved 9 3

Keystone RV and Heartland Rvs Consumer Ratings

Rank
97 out of 327 in RVs, Motorhomes and Trailers category
101 out of 327 in RVs, Motorhomes and Trailers category
Customer service
86 in category
73 in category
Product or Service Quality
81 in category
87 in category
Warranty
82 in category
81 in category
Price Affordability
73 in category
81 in category

Keystone RV and Heartland Rvs Rating Details

Customer service
1.5
(566 reviews)
1.5
(283 reviews)
Reviewer's quote

...Your customer service needs a lot of help..

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Not only am I experiencing these problems, but I have had serious problems dealing with Heartlands customer service and management. They talk down to me, they dont listen and talk over me, they refused to let me talk to upper management. I had to call back and request to speak to the...

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Product or Service Quality
1.4
(537 reviews)
1.3
(273 reviews)
Reviewer's quote

...They were too busy trying to get off work Friday afternoon for the service dept to explain anything about this 5th wheel. The fiasco with the leveling jacks was priceless. Since they didn't explain how to reset for a new area...

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...If you are thinking about purchasing a Heartland product, dont even think about it!!!..

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Warranty
1.4
(468 reviews)
1.4
(236 reviews)
Reviewer's quote

...safe to tow to manufacturer however Keystone is stalling on giving Camping World any answer! Been at CW 2 months now and Keystone wont make a decision! My warranty expires in May! Contacted a lawyer and our state consumers complaint and fraud department. Handing it over to them to handle! Buyers...

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Once I got my RV the warranty was not done and completed correctly so I called heartland. Of course you know heartland paid for the warranty work to camping world, that of course was not done. Heartland advise me I had to take it back Two camping world which was a 8 Hour Drive for me and another...

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Price Affordability
2.2
(458 reviews)
2.1
(255 reviews)
Reviewer's quote

... down and the kitchen window broke when sliding open, the love seat broke and the bench for the table broke while sliding across it, so not very happy for the price you pay, the nose cone were it hooks to sides is coming apart and the roof does not meet the sides on the roof and a rv tech said dont go on the roof y...

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...My disappointments would be the price of course, way to expensive for the type of construction you get. The bed must be replaced before camping. No slide outs...

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Keystone RV and Heartland Rvs Pros and Cons

Pros
  • Layout of camper
  • Floor plan
  • Layout of the camper
  • Floor plan
  • Floor plan and the options
  • Layout design
Cons
  • Customer service
  • Quality
  • Poor quality of product
  • Customer service
  • Too many problems for a brand new camper
  • Purchase was a mistake

Keystone RV and Heartland Rvs Most Positive Reviews

Top rated reviews
5

We purchased our Cougar X-lite 26RLS Fifth Wheel new in 2009, and have pulled it over 30,000 miles. I wonโ€™t say that we...

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5

Heartland was very good at addressing my issues and worked with me. I am very happy i called them. The dealer I bought...

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5

Had a water leak inside wall new 2013 avalanche called keystone representative took info & told me to call mobile se...

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5

I Heartland was very responsive to my issue and assisted me right away. I couldnt be more happier with them

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Keystone RV and Heartland Rvs Most Critical Reviews

Lowest rated reviews
1

Purchased in 2010 the newest 30' toyhauler. In 2013 we noticed the floor caving in under the sofa. Took it to Camping...

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1

I asked them I've before for a framing diagram and they refused to provide one. Now I need a wiring diagram and they're...

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1

Keystone Raptor purchased new may31 2014. Has been in a shop since June 3 2014..we have maybe used it 6weeks since...

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1

So many things are wrong that I think I purchased a real LEMON.. The a/c unit in the bedroom does not cut off/ the unit...

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Keystone RV and Heartland Rvs Latest Reviews

Recent published reviews
1

Very disappointed with Keystone! Taking peoples hard earned money and selling crap! I have a 2021 Alpine & immediately...

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No votes

I purchased my Heartland Bighorn 3/23, I didn't receive it until 4/23 due to defective items..they said it was ok, it...

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1

Camping world in Tyler, Texas is a joke. They were too busy trying to get off work Friday afternoon for the service...

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1

I really liked my RV at first then it started falling apart. Heartland would not Honor, the warrantees. I was told I...

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