PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Keystone Rv and Heartland Rvs as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Keystone Rv
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Keystone Rv
Heartland Rvs

Keystone Rv and Heartland Rvs Overview

Total reviews 1194 496
Company responses 281 0
Issues resolved 8 1

Keystone Rv and Heartland Rvs Consumer Ratings

Rank
50 out of 434 in Auto category
809 out of 4309 in Dealers category
Customer service
57 in category
493 in category
Product or Service Quality
70 in category
584 in category
Warranty
58 in category
521 in category
Value for money
60 in category
586 in category

Keystone Rv and Heartland Rvs Rating Details

Customer service
1.5 (495 reviews)
1.5 (243 reviews)
Reviewer's quote

...We have kept it the roof caulked as the customer service rep instructed when we purchased it. Does anyone have any suggestions on how to contact someone to get in a class action suit?..

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...Poor customer service and workmanship. Wish I would have read these reviews prior to my purchase. Now Im stuck for 10 years with an unusable trailer..

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Product or Service Quality
1.4 (468 reviews)
1.4 (229 reviews)
Reviewer's quote

...Keystone's lack of integrity in supporting their product is inexcusable..

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...Heartland makes a beautiful camper and they look high quality but do not be fooled. They are pure garbage. This company does not stand behind their product and I encourage a different manufacturer...

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Warranty
1.4 (404 reviews)
1.4 (195 reviews)
Reviewer's quote

I am first time buyer and find it hard to believe that while I had warranty never had a reminder to have seals checked ,only after I filed insurance claim they put blame on me. RV dealer was last people to put sky lights in due to hail damage and still got no reminder of seal repair. I like my...

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...We have a 5 year extended warranty, but Holman's RV in Cincinnati. says not there problem, Heartland says it is our maintenance issue...

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Value for money
1.6 (394 reviews)
1.6 (203 reviews)
Reviewer's quote

...Lot of money to pay for shoddy workmanship. I was contacted by Keystone and Camping World with no help. I have a local repair shop I go to now...

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...Besides, I'd be out more money doing that than if I replaced the thermostat. In Heartland's defense, in this one instance, they decided to mail me a replacement thermostat for free, instead of requiring me bring the RV to them. I installed it and same problem; the settings jump around like crazy...

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Keystone Rv and Heartland Rvs Pros and Cons

Pros
  • Layout of the camper
  • Layout of camper
  • Floor plan
  • Floor plan
  • Good sales people
  • Floor plan and the options
Cons
  • Customer service
  • Quality
  • Poor quality control
  • Customer service
  • Purchase was a mistake
  • Quality

Keystone Rv and Heartland Rvs Most Positive Reviews

Top rated reviews
5

Touch screen failure slide outs not working

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5

Bought a 2015 Heartland Big Country 5th wheel a little over a month ago. The "Love Seat" didn't recline but maybe 2 "...

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5

Had a water leak inside wall new 2013 avalanche called keystone representative took info & told me to call mobile se...

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5

It just keeps getting worse, everyday since day one things are wrong, now with 4 lights over seating area I only have 1...

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Keystone Rv and Heartland Rvs Most Critical Reviews

Lowest rated reviews
1

first time i took it out to camp it leaked it was 2 weeks old after they said are not warrented took it to another...

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1

Have had this camper just over a year, took it out twice 1st year due to constraints...while my daughter and her...

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1

electric Stabilizer stands. wrong amperage. Motor not stabilized correct, wears out gear box. air conditioner trips fro...

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1

Our trailer had gone to heartland for "warranty work" and upon returning now has more issues than when it left, upon...

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Keystone Rv and Heartland Rvs Latest Reviews

Recent published reviews
2.5

I purchased a 2021 Keystone Passport travel trailer in May. I turned it into the dealer in November for warranty...

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1

I am the disgruntled owner of a 2017 Road Warrior RW 362 toyhauler. Camper is now 3 years old, one year ago I noticed...

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No votes

deteriorating of aluminum walls do to manufacture defects

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2.7

2018 bighorn fifth wheel 5 different locations on it the sides have delamination and a crack.. We have a 5 year...

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Keystone Rv and Heartland Rvs Products and Services

Most reviewed product and services
  • Keystone Rv Rv (515 reviews)
  • Keystone Rv Rv Repair (35 reviews)
  • Keystone Rv Rv Warranty (22 reviews)
  • Heartland Rvs Rv (165 reviews)
  • Heartland Rvs Repair (15 reviews)
  • Heartland Rvs Rv Repair (11 reviews)