PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Keystone Rv and Heartland Rvs as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Keystone Rv

Keystone Rv

Has Verified Representatives
2.0
Keystone Rv
Heartland Rvs

Keystone Rv and Heartland Rvs Overview

Total reviews
1116
480
Company responses
181
0
Issues resolved
7
1

Keystone Rv and Heartland Rvs Consumer Ratings

Rank
47 out of 472 in Auto category
760 out of 4271 in Dealers category
Customer service
50 in category
462 in category
Product or Service Quality
64 in category
542 in category
Warranty
54 in category
485 in category
Value for money
50 in category
531 in category

Keystone Rv and Heartland Rvs Rating Details

Customer service
1.5 (449 reviews)
1.5 (231 reviews)
Reviewer's quote

They care NOTHING about their customers, they lie to them about the way these things are constructed, and they have NO CUSTOMER SERVICE !! They are nothing better than CROOKS !!! My 2014 Sprinter that I bought as a demo/leftover in Jan. of 2015. Cost me $35k I though it was a good deal, NOT !!!...

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So let me move on to Heartland's excellent customer service (sarcasm). When I encountered the first problem (thermostat), I was informed that the warranty requires that I bring the RV back to the dealer, which is 120 miles from where I live. As stated earlier, I'm living in the RV while I build, so...

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Product or Service Quality
1.4 (423 reviews)
1.4 (221 reviews)
Reviewer's quote

...This is a company problem, and they should stand behind their product. Spending 55k on a trailer that looks this bad is a joke. This is an obvious flay and should be fixed at no charge to the customer..

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Very poor quality. The dealer Harold Trailers Sales in Indianola, Iowa also lied..

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Warranty
1.4 (364 reviews)
1.5 (185 reviews)
Reviewer's quote

...I attempted to work with Keystone under their warranty and now 3 months later0 repairs. I live in my RV (construction project) and they want me to just drop it off for 3 days, pick it back up and wait on a phone call to bring it back for repairs. Unbelievable!!! This week I filed a BBB complaint..

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...They will take their time approving any warranty work, if they approve it all. Currently our camper is in because the seal around the slider is leaking and they are refusing to warranty it, the leak caused major damage and rot. They built a poorly constructed camper, and wont stand by there product...

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Value for money
1.6 (354 reviews)
1.6 (190 reviews)
Reviewer's quote

It is very disappointing to spend that much money on something that is either always in the shop or falling apart and the company doesn't want to fix what should be on them. Anytime you have a manufacturer's defect that should be on the manufacturer to fix - regardless of warranty. Known defects...

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...as our 1 year warranty expired in June we have been Rvers foe 13 years never had these issues with other brands please don’t spend such a great amount of money on This...

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Keystone Rv and Heartland Rvs Pros and Cons

Pros
  • Layout of the camper
  • Layout of camper
  • Floor plan
  • Floor plan
  • Good sales people
  • Floor plan and the options
Cons
  • Customer service
  • Quality
  • Poor quality control
  • Customer service
  • Purchase was a mistake
  • Quality

Keystone Rv and Heartland Rvs Most Positive Reviews

Top rated reviews
5

Touch screen failure slide outs not working

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5

Bought a 2015 Heartland Big Country 5th wheel a little over a month ago. The "Love Seat" didn't recline but maybe 2 "...

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5

Had a water leak inside wall new 2013 avalanche called keystone representative took info & told me to call mobile se...

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5

It just keeps getting worse, everyday since day one things are wrong, now with 4 lights over seating area I only have 1...

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Keystone Rv and Heartland Rvs Most Critical Reviews

Lowest rated reviews
1

first time i took it out to camp it leaked it was 2 weeks old after they said are not warrented took it to another...

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1

Have had this camper just over a year, took it out twice 1st year due to constraints...while my daughter and her...

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1

electric Stabilizer stands. wrong amperage. Motor not stabilized correct, wears out gear box. air conditioner trips fro...

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1

Our trailer had gone to heartland for "warranty work" and upon returning now has more issues than when it left, upon...

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Keystone Rv and Heartland Rvs Latest Reviews

Recent published reviews
1.2

We bought our 3rd cougar in 2017, a 327res 5wheel. I can not believe that the left side is totally faded and the top of...

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1

2017 Fuel Toy hauler and nothing but problems now. Constant leaks in the windows, toilets, you name it. A lot of money...

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No votes

Dealer will not fix warranty work due to covid 19. Need some things fixed still.

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No votes

Camping World of North Little Rock still says that heartland will not send the needed parts to repair my 2020 pioneer...

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Keystone Rv and Heartland Rvs Products and Services

Most reviewed product and services
  • Keystone Rv Rv (509 reviews)
  • Keystone Rv Rv Repair (34 reviews)
  • Keystone Rv Rv Warranty (20 reviews)
  • Heartland Rvs Rv (164 reviews)
  • Heartland Rvs Repair (15 reviews)
  • Heartland Rvs Rv Repair (11 reviews)