PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Heartland Rvs and Keystone RV as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Heartland Rvs
Keystone RV

Heartland Rvs and Keystone RV Overview

Total reviews 596 1347
Company responses 0 391
Issues resolved 3 9

Heartland Rvs and Keystone RV Consumer Ratings

Rank
101 out of 327 in RVs, Motorhomes and Trailers category
97 out of 327 in RVs, Motorhomes and Trailers category
Customer service
73 in category
86 in category
Product or Service Quality
87 in category
81 in category
Price Affordability
81 in category
73 in category
Value for money
106 in category
98 in category

Heartland Rvs and Keystone RV Rating Details

Customer service
1.5
(283 reviews)
1.5
(566 reviews)
Reviewer's quote

Not only am I experiencing these problems, but I have had serious problems dealing with Heartlands customer service and management. They talk down to me, they dont listen and talk over me, they refused to let me talk to upper management. I had to call back and request to speak to the...

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...Your customer service needs a lot of help..

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Product or Service Quality
1.3
(273 reviews)
1.4
(537 reviews)
Reviewer's quote

...If you are thinking about purchasing a Heartland product, dont even think about it!!!..

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...They were too busy trying to get off work Friday afternoon for the service dept to explain anything about this 5th wheel. The fiasco with the leveling jacks was priceless. Since they didn't explain how to reset for a new area...

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Price Affordability
2.1
(255 reviews)
2.2
(458 reviews)
Reviewer's quote

...My disappointments would be the price of course, way to expensive for the type of construction you get. The bed must be replaced before camping. No slide outs...

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... down and the kitchen window broke when sliding open, the love seat broke and the bench for the table broke while sliding across it, so not very happy for the price you pay, the nose cone were it hooks to sides is coming apart and the roof does not meet the sides on the roof and a rv tech said dont go on the roof y...

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Value for money
1.5
(251 reviews)
1.6
(456 reviews)
Reviewer's quote

...We paid a lot of money for a poorly put together product and now they don't want to stand behind it. Never again will be buy a Heartland or go to Camping World!!..

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Very disappointed with Keystone! Taking peoples hard earned money and selling crap! I have a 2021 Alpine & immediately experienced problems! living area wall started bubbling, found out it had water damage. Keystone gave many excuses but dealership fixed because Keystone would not. Had crack in...

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Heartland Rvs and Keystone RV Pros and Cons

Pros
  • Floor plan
  • Floor plan and the options
  • Layout design
  • Layout of camper
  • Floor plan
  • Layout of the camper
Cons
  • Customer service
  • Too many problems for a brand new camper
  • Purchase was a mistake
  • Customer service
  • Quality
  • Poor quality of product

Heartland Rvs and Keystone RV Most Positive Reviews

Top rated reviews
5

Heartland was very good at addressing my issues and worked with me. I am very happy i called them. The dealer I bought...

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5

We purchased our Cougar X-lite 26RLS Fifth Wheel new in 2009, and have pulled it over 30,000 miles. I wonโ€™t say that we...

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5

I Heartland was very responsive to my issue and assisted me right away. I couldnt be more happier with them

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5

Had a water leak inside wall new 2013 avalanche called keystone representative took info & told me to call mobile se...

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Heartland Rvs and Keystone RV Most Critical Reviews

Lowest rated reviews
1

I asked them I've before for a framing diagram and they refused to provide one. Now I need a wiring diagram and they're...

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1

Purchased in 2010 the newest 30' toyhauler. In 2013 we noticed the floor caving in under the sofa. Took it to Camping...

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1

So many things are wrong that I think I purchased a real LEMON.. The a/c unit in the bedroom does not cut off/ the unit...

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1

Keystone Raptor purchased new may31 2014. Has been in a shop since June 3 2014..we have maybe used it 6weeks since...

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Heartland Rvs and Keystone RV Latest Reviews

Recent published reviews
No votes

I purchased my Heartland Bighorn 3/23, I didn't receive it until 4/23 due to defective items..they said it was ok, it...

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1

Very disappointed with Keystone! Taking peoples hard earned money and selling crap! I have a 2021 Alpine & immediately...

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1

I really liked my RV at first then it started falling apart. Heartland would not Honor, the warrantees. I was told I...

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1

Camping world in Tyler, Texas is a joke. They were too busy trying to get off work Friday afternoon for the service...

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