PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Heartland Rvs and Keystone Rv as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Keystone Rv

Keystone Rv

Has Verified Representatives
2.0
Heartland Rvs
Keystone Rv

Heartland Rvs and Keystone Rv Overview

Total reviews
486
1141
Company responses
0
213
Issues resolved
1
8

Heartland Rvs and Keystone Rv Consumer Ratings

Rank
766 out of 4337 in Dealers category
51 out of 474 in Auto category
Customer service
465 in category
56 in category
Product or Service Quality
547 in category
66 in category
Price Affordability
492 in category
55 in category
Value for money
542 in category
53 in category

Heartland Rvs and Keystone Rv Rating Details

Customer service
1.6 (234 reviews)
1.5 (465 reviews)
Reviewer's quote

So let me move on to Heartland's excellent customer service (sarcasm). When I encountered the first problem (thermostat), I was informed that the warranty requires that I bring the RV back to the dealer, which is 120 miles from where I live. As stated earlier, I'm living in the RV while I build, so...

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...We had to stay in hotels and vacation house rentals for 15 days, NOT CHEAP!! WE CANNOT AFFORD TO KEEP REPEATEDLY TAKING IT TO THE DEALER for THEIR VERY POOR CUSTOMER SERVICE AND WORKMANSHIP!!! The last time they had it in the shop, they FAILED to plug it in so we wouldnt lose ALL OUR FOOD we had in the freezer and Fridge, WE TOLD THEM THAT THEY HAD TO plug it in, as we had food, as we are FULL-TIMERS!! We had to throw everything awayVERY...

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Product or Service Quality
1.4 (224 reviews)
1.4 (436 reviews)
Reviewer's quote

Re: 2020 Heartland Mallaerd M33 Contract is in James Simmons name with me as a contract and approved person to take care of service issues with unit. When purchased has issues with the unit. The first month we had to have serviced because default light should come on when using the hot water...

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...Very disappointed in keystone and wouldn’t ever recommend anyone to purchase they’re product..

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Price Affordability
2.2 (197 reviews)
2.3 (361 reviews)
Reviewer's quote

We bought a Heartland Big Horn 3950 Fl at the end of 2019 for an $80,000 price tag. The day after delivery, the backend filled with 300lbs of saggy iced insulation. The door sticks and has never worked properly, many times we are stuck in or outside, and we can't seem to get the issue repaired...

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...00 not a cheap price! As far as I am concerned it is a cheaply built camper. This is not our first camper it is our 4th. First day out the door we had these problems 1...

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Value for money
1.6 (194 reviews)
1.6 (368 reviews)
Reviewer's quote

...as our 1 year warranty expired in June we have been Rvers foe 13 years never had these issues with other brands please don’t spend such a great amount of money on This...

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It is very disappointing to spend that much money on something that is either always in the shop or falling apart and the company doesn't want to fix what should be on them. Anytime you have a manufacturer's defect that should be on the manufacturer to fix - regardless of warranty. Known defects...

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Heartland Rvs and Keystone Rv Pros and Cons

Pros
  • Floor plan
  • Good sales people
  • Floor plan and the options
  • Layout of the camper
  • Layout of camper
  • Floor plan
Cons
  • Customer service
  • Purchase was a mistake
  • Quality
  • Customer service
  • Quality
  • Poor quality control

Heartland Rvs and Keystone Rv Most Positive Reviews

Top rated reviews
5

Bought a 2015 Heartland Big Country 5th wheel a little over a month ago. The "Love Seat" didn't recline but maybe 2 "...

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5

Touch screen failure slide outs not working

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5

It just keeps getting worse, everyday since day one things are wrong, now with 4 lights over seating area I only have 1...

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5

Had a water leak inside wall new 2013 avalanche called keystone representative took info & told me to call mobile se...

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Heartland Rvs and Keystone Rv Most Critical Reviews

Lowest rated reviews
1

Have had this camper just over a year, took it out twice 1st year due to constraints...while my daughter and her...

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1

first time i took it out to camp it leaked it was 2 weeks old after they said are not warrented took it to another...

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1

Our trailer had gone to heartland for "warranty work" and upon returning now has more issues than when it left, upon...

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1

electric Stabilizer stands. wrong amperage. Motor not stabilized correct, wears out gear box. air conditioner trips fro...

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Heartland Rvs and Keystone Rv Latest Reviews

Recent published reviews
2.4

Well we just found out what kind of company Heartland is. They don't give a fat rats *** about the customer. We...

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No votes

Hi Team,
Please keep added bank account as secondary which is used for trading purpose.primary bank account : SBI ( DEMAT...

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2

Re: 2020 Heartland Mallaerd M33
Contract is in James Simmons name with me as a contract and approved person to take care...

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1.5

Purchases a 17 keystone carbon toy hauler in March of 2018 as a leftover. It has been nothing but problems since day 1....

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Heartland Rvs and Keystone Rv Products and Services

Most reviewed product and services
  • Heartland Rvs Rv (164 reviews)
  • Heartland Rvs Repair (15 reviews)
  • Heartland Rvs Rv Repair (11 reviews)
  • Keystone Rv Rv (510 reviews)
  • Keystone Rv Rv Repair (34 reviews)
  • Keystone Rv Rv Warranty (21 reviews)