PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Heartland Rvs and Keystone Rv as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Heartland Rvs
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Heartland Rvs and Keystone Rv Overview

Total reviews 495 1194
Company responses 0 281
Issues resolved 1 8

Heartland Rvs and Keystone Rv Consumer Ratings

Rank
808 out of 4308 in Dealers category
50 out of 434 in Auto category
Customer service
491 in category
55 in category
Product or Service Quality
581 in category
69 in category
Price Affordability
536 in category
54 in category
Value for money
582 in category
59 in category

Heartland Rvs and Keystone Rv Rating Details

Customer service
1.5 (241 reviews)
1.5 (495 reviews)
Reviewer's quote

...Poor customer service and workmanship. Wish I would have read these reviews prior to my purchase. Now Im stuck for 10 years with an unusable trailer..

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...We have kept it the roof caulked as the customer service rep instructed when we purchased it. Does anyone have any suggestions on how to contact someone to get in a class action suit?..

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Product or Service Quality
1.4 (227 reviews)
1.4 (468 reviews)
Reviewer's quote

Purchased a brand new 2020 heartland prowler on June 18 it is now been in the service center for four weeks getting repairs this is very unacceptable I bought a brand new camper to avoid someone elses junk little did I know I purchased brand new junk heartland will not answer me to get this worked...

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...Keystone's lack of integrity in supporting their product is inexcusable..

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Price Affordability
2.2 (203 reviews)
2.3 (393 reviews)
Reviewer's quote

We bought a Heartland Big Horn 3950 Fl at the end of 2019 for an $80,000 price tag. The day after delivery, the backend filled with 300lbs of saggy iced insulation. The door sticks and has never worked properly, many times we are stuck in or outside, and we can't seem to get the issue repaired...

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...00 not a cheap price! As far as I am concerned it is a cheaply built camper. This is not our first camper it is our 4th. First day out the door we had these problems 1...

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Value for money
1.6 (201 reviews)
1.6 (394 reviews)
Reviewer's quote

...Besides, I'd be out more money doing that than if I replaced the thermostat. In Heartland's defense, in this one instance, they decided to mail me a replacement thermostat for free, instead of requiring me bring the RV to them. I installed it and same problem; the settings jump around like crazy...

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...Lot of money to pay for shoddy workmanship. I was contacted by Keystone and Camping World with no help. I have a local repair shop I go to now...

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Heartland Rvs and Keystone Rv Pros and Cons

Pros
  • Floor plan
  • Good sales people
  • Floor plan and the options
  • Layout of the camper
  • Layout of camper
  • Floor plan
Cons
  • Customer service
  • Purchase was a mistake
  • Quality
  • Customer service
  • Quality
  • Poor quality control

Heartland Rvs and Keystone Rv Most Positive Reviews

Top rated reviews
5

Bought a 2015 Heartland Big Country 5th wheel a little over a month ago. The "Love Seat" didn't recline but maybe 2 "...

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5

Touch screen failure slide outs not working

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5

It just keeps getting worse, everyday since day one things are wrong, now with 4 lights over seating area I only have 1...

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5

Had a water leak inside wall new 2013 avalanche called keystone representative took info & told me to call mobile se...

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Heartland Rvs and Keystone Rv Most Critical Reviews

Lowest rated reviews
1

Have had this camper just over a year, took it out twice 1st year due to constraints...while my daughter and her...

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1

first time i took it out to camp it leaked it was 2 weeks old after they said are not warrented took it to another...

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1

Our trailer had gone to heartland for "warranty work" and upon returning now has more issues than when it left, upon...

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1

electric Stabilizer stands. wrong amperage. Motor not stabilized correct, wears out gear box. air conditioner trips fro...

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Heartland Rvs and Keystone Rv Latest Reviews

Recent published reviews
2.7

2018 bighorn fifth wheel 5 different locations on it the sides have delamination and a crack.. We have a 5 year...

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2.5

I purchased a 2021 Keystone Passport travel trailer in May. I turned it into the dealer in November for warranty...

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No votes

How do I access my furnace 2018 prowler lynx 32Lx

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No votes

deteriorating of aluminum walls do to manufacture defects

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Heartland Rvs and Keystone Rv Products and Services

Most reviewed product and services
  • Heartland Rvs Rv (165 reviews)
  • Heartland Rvs Repair (15 reviews)
  • Heartland Rvs Rv Repair (11 reviews)
  • Keystone Rv Rv (515 reviews)
  • Keystone Rv Rv Repair (35 reviews)
  • Keystone Rv Rv Warranty (22 reviews)