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  • 0 ISSUES RESOLVED
  • 258 TOTAL REVIEWS
  • $2.1M CLAIMED LOSSES
  • $25.3K AVERAGE LOSS
1.8
Customer service
Staff
Website
Diversity of Products or Services
Location
  • Floor plan 13
  • Design 4
  • Good sales people 3
  • Good looking unit was exactly what we were looking for 2
  • Side patio 2

Customers don't like

  • Customer service5
  • Overall quality4
  • Purchase was a mistake4
  • Quality4
  • Substandard repair4
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Keystone Rv

Dealers
  • 2 ISSUES RESOLVED
  • 674 TOTAL REVIEWS
  • $2.9M CLAIMED LOSSES
  • $14.4K AVERAGE LOSS
1.8
Customer service
Staff
Website
Diversity of Products or Services
Location
  • Layout of the camper 15
  • Layout of camper 12
  • Floor layout 8
  • Floor plan 8
  • Not good so far 7

Customers don't like

  • Poor customer service7
  • Poor quality6
  • Customer service5
  • Quality of workmanship5
  • Quality5
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Sting1956

We purchased 2016 Mallards M325 with calls of the spacious living area and Windows.We have had it was the year and never realized how cheaply it is built it is basically a Styrofoam cooler on wheels.

After a few months the black water tank fell out from under the camper held by inexpensive sheet-metal screw apparently it had been broken since the day we purchased it. When removing it all the extra pieces of flex pipe and a few screws and basically stuff used during the construction was left in the underbelly. The AC never really has worked well throughout the camper so last night I decided to the vent covers because I saw Styrofoam in two of them. The ductwork is nothing but slots cut in the Styrofoam and runs the length of the camper you would not believe all the Styrofoam the came out of that vent.

They have the light switch for the lights on front of the camper inside storage compartment two different switches for two different lights than it has two light switches inside that turn own little LED lights that I'm not sure why they're in their. Anyway I could go on but that would be nitpicking, I know Marcus doesn't control Heartland but he is always on his show basically saying do the right thing and give him a good product.

We do enjoy our lifestyle just very disappointed in the quality of amount of money they cost.Would not recommend to purchase this product unless you can get it for about $20,000.