PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Heartland Rvs and Keystone Rv as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Heartland Rvs

Heartland Rvs

Not enough votes
Keystone Rv

Keystone Rv

Has verified representatives
1.9
Heartland Rvs
Keystone Rv

Heartland Rvs and Keystone Rv Overview

Total reviews
464
1083
Company responses
0
150
Issues resolved
1
6

Keystone Rv was first mentioned on PissedConsumer on Mar 25, 2008 and since then this brand received 1083 reviews. It is 619 reviews more than Heartland Rvs received since Jul 8, 2013. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Keystone Rv customer support team than with Heartland Rvs customer service.

Heartland Rvs and Keystone Rv Consumer Ratings

Rank
682 out of 5344 in Dealers category
55 out of 1243 in Auto category
Customer service
431 in category
48 in category
Product or Service Quality
505 in category
59 in category
Staff
485 in category
47 in category

Heartland Rvs and Keystone Rv Rating Details

Customer service
1.5 (222 reviews)
1.5 (435 reviews)
Reviewer's quote

They really don't care about the customer, they only care about there bottom line, It took us six months to get warranty work done due to Heartland not wanting to approve the work. The dealership tried and informed me that Heartland would not approve the amount needed to fix the warranty repairs. I...

Rose L

They care NOTHING about their customers, they lie to them about the way these things are constructed, and they have NO CUSTOMER SERVICE !! They are nothing better than CROOKS !!! My 2014 Sprinter that I bought as a demo/leftover in Jan. of 2015. Cost me $35k I though it was a good deal, NOT !!!...

thinwater
Product or Service Quality
1.4 (214 reviews)
1.4 (407 reviews)
Reviewer's quote

So let me move on to Heartland's excellent customer service (sarcasm). When I encountered the first problem (thermostat), I was informed that the warranty requires that I bring the RV back to the dealer, which is 120 miles from where I live. As stated earlier, I'm living in the RV while I build, so...

Christopher c

...We called and spoke to the service department and was told it was from normal wear and tear. It's not like we bounce on it or abuse it. I think Keystone should honor their product and replace it...

PissedConsumer1661745
Staff
1.8 (192 reviews)
1.6 (385 reviews)
Reviewer's quote

Since See Grins obviously does not staff their service department with qualified factory-trained technicians, we decided to take our RV to a "Qualified RV Repair Facility" in San Jose, CA. Leales was recommended by a family member who had been servicing his RVs there for a number of years. We will...

Dosinda L

...Further exacerbating things with Keystone - line staff is paid by the unit, not by the hour. That is, the faster they crank RVs out on the line, the sooner they can go home. See Glass Door for employee reviews and indications of line conditions...

Meg

Heartland Rvs and Keystone Rv Pros and Cons

Pros
  • Floor plan
  • Good sales people
  • Design
  • Layout of the camper
  • Layout of camper
  • Floor plan
Cons
  • Customer service
  • Quality
  • Purchase was a mistake
  • Customer service
  • Quality
  • Poor quality

Heartland Rvs and Keystone Rv Most Positive Reviews

Top rated reviews
5

Bought a 2015 Heartland Big Country 5th wheel a little over a month ago. The "Love Seat" didn't recline but maybe 2 "...

5

Touch screen failure slide outs not working

Heartland Rvs and Keystone Rv Most Critical Reviews

Lowest rated reviews
No votes
1

first time i took it out to camp it leaked it was 2 weeks old after they said are not warrented took it to another...

Heartland Rvs and Keystone Rv Latest Reviews

Recent published reviews
2.5

They really don't care about the customer, they only care about there bottom line, It took us six months to get...

Read all 464 reviews

I empathize with you my InCommand systems has the same problem as yours it sounds like. I have become extremely proficie...

Read all 1083 reviews

Heartland Rvs and Keystone Rv Products and Services

Most reviewed product and services
  • Heartland Rvs Rv (160 reviews)
  • Heartland Rvs Repair (15 reviews)
  • Heartland Rvs Rv Repair (11 reviews)
  • Keystone Rv Rv (505 reviews)
  • Keystone Rv Rv Repair (33 reviews)
  • Keystone Rv Rv Warranty (19 reviews)